{"schemaVersion":"jobsearcher.job.v1","id":"b5e7c42baa2fbff1760fe3d2","url":"https://jobsearcher.com/jobs/b5e7c42baa2fbff1760fe3d2","canonicalUrl":"https://jobsearcher.com/jobs/b5e7c42baa2fbff1760fe3d2","title":"Client Services Representative- IBC","description":"Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary: Under direct supervision by department leadership, completes administrative and customer support duties related to Donor Testing Laboratory operations in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing tasks, executed at a high service level. Responsibilities:\nUnderstand and perform to all applicable regulatory and compliance requirements.\nMaintain donor privacy and adherence to HIPAA regulations.\nUse appropriate systems to accurately perform data entry functions.\nReview preparation of all supplemental and 3'rd party laboratory testing.\nProof read own work for content, spelling, accuracy, and document format.\nHandle reporting of all supplemental and 3'rd party laboratory testing.\nMaintain, organize, and archive laboratory records for long term storage.\nManage customer requests and resolve sample problems in a prompt and courteous manner.\nUse written and verbal communication skills to provide exemplary customer service to internal\nand external customers, and appropriately document interactions.\nSupport the maintenance of general supply inventory, as needed.\nMay train others on job tasks, as assigned.\nProvide support to client services specialist and other administrative personnel as needed.\nOther duties, as assigned.\nPerforms other duties as assigned\nComplies with all policies and standards\nQualifications: Education\nHigh School Diploma or equivalent required\nTwo years attendance at an accredited college, university or technical college with emphasis in a science /medical related field preferred\nExperience\n1-3 years of medical related experience or training preferred\nData Entry, customer service and LIS (Laboratory Information System) experience preferred\nKnowledge, Skills and Abilities\nAbility to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.\nStrong attention to detail and problem-solving skills.\nAptitude for computers and strong data entry skills.\nAbility to manage frequent interruptions in a fast-paced environment.\nGood customer service and communication skills.\nFlexibility to work independently and with a team.\nAbility to adapt to change and understand the impact on laboratory operations.\nOrganized and able to efficiently prioritize and handle multiple tasks at one time to provide a productive workflow.\nAbility to work independently with structured written or oral instructions\nKnowledge of medical terminology preferred.\nUnderstands time zones and military time.\nTools and Technology\nGeneral office equipment (computer, printer, fax, copy machine) required\nPersonal Computer (desktop, laptop, tablet). required\nMicrosoft Suite (Word, Excel, PowerPoint, Outlook). required\nSoftware systems (Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required","company":"Versit","rawCompany":"versit","city":"Indianapolis","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:34:49.781Z","occupations":[{"code":"29-2012.00","title":"Medical and Clinical Laboratory Technicians","slug":"medical-and-clinical-laboratory-technicians"},{"code":"29-2011.00","title":"Medical and Clinical Laboratory Technologists","slug":"medical-and-clinical-laboratory-technologists"},{"code":"19-4021.00","title":"Biological Technicians","slug":"biological-technicians"}],"industries":[{"code":"621511","title":"Medical Laboratories","slug":"medical-laboratories"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"621991","title":"Blood and Organ Banks","slug":"blood-and-organ-banks"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Representative- IBC","description":"Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary: Under direct supervision by department leadership, completes administrative and customer support duties related to Donor Testing Laboratory operations in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing tasks, executed at a high service level. Responsibilities:\nUnderstand and perform to all applicable regulatory and compliance requirements.\nMaintain donor privacy and adherence to HIPAA regulations.\nUse appropriate systems to accurately perform data entry functions.\nReview preparation of all supplemental and 3'rd party laboratory testing.\nProof read own work for content, spelling, accuracy, and document format.\nHandle reporting of all supplemental and 3'rd party laboratory testing.\nMaintain, organize, and archive laboratory records for long term storage.\nManage customer requests and resolve sample problems in a prompt and courteous manner.\nUse written and verbal communication skills to provide exemplary customer service to internal\nand external customers, and appropriately document interactions.\nSupport the maintenance of general supply inventory, as needed.\nMay train others on job tasks, as assigned.\nProvide support to client services specialist and other administrative personnel as needed.\nOther duties, as assigned.\nPerforms other duties as assigned\nComplies with all policies and standards\nQualifications: Education\nHigh School Diploma or equivalent required\nTwo years attendance at an accredited college, university or technical college with emphasis in a science /medical related field preferred\nExperience\n1-3 years of medical related experience or training preferred\nData Entry, customer service and LIS (Laboratory Information System) experience preferred\nKnowledge, Skills and Abilities\nAbility to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.\nStrong attention to detail and problem-solving skills.\nAptitude for computers and strong data entry skills.\nAbility to manage frequent interruptions in a fast-paced environment.\nGood customer service and communication skills.\nFlexibility to work independently and with a team.\nAbility to adapt to change and understand the impact on laboratory operations.\nOrganized and able to efficiently prioritize and handle multiple tasks at one time to provide a productive workflow.\nAbility to work independently with structured written or oral instructions\nKnowledge of medical terminology preferred.\nUnderstands time zones and military time.\nTools and Technology\nGeneral office equipment (computer, printer, fax, copy machine) required\nPersonal Computer (desktop, laptop, tablet). required\nMicrosoft Suite (Word, Excel, PowerPoint, Outlook). required\nSoftware systems (Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required","datePosted":"2026-04-12T20:34:49.781Z","dateModified":"2026-04-12T20:34:49.781Z","hiringOrganization":{"@type":"Organization","name":"Versit","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Indianapolis","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b5e7c42baa2fbff1760fe3d2"},"url":"https://jobsearcher.com/jobs/b5e7c42baa2fbff1760fe3d2"}}