Security Supervisor

DescriptionJob Overview:The Security Supervisor is responsible for overseeing all Security Personnel, and is the Community Association Manager’s first point of contact for the Security team. Together the Security Supervisor and the Community Association Manager lead the Security team to ensure the highest possible level of service is being offered to the residents. The Security Supervisor also serves as Security, responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. The Security Supervisor has the added responsibility of working with the Community Association Manager to ensure Security is properly staffed and that they are properly trained and motivated.Your ResponsibilitiesOversees and schedules all Security staff for the building.Maintains schedules and timesheets/cards for payroll purposeKeeps track of activity logs and incident reports for the Community Association Manager’s review.Finds coverage if needed, and in the absence of coverage the Security staff member must cover the shiftEven if off property the Security Supervisor must respond to all building needs/requests in a timely matter.Provides training for all new hires assigned to the property.Stands, greets and engages residents, guests and invMonitors and controls Electronic Security Control Systems and Emergency Response Systems.Monitors and controls access to the building.Maintains a safe and secure environment throughout the building/property.Follows safety procedures and maintains a safe work environmentNeeds to read and understand the FirstService Residential Employee Handbook/Front Desk General Reference GuideFacilitates front desk staff meetings.Meets with Community Association Manager regularly to discuss front desk issuesForwards vacation and day off requests to Community Association Manager for approveAssists in investigations, tape/log reviews for any unusual incidents.Makes recommendations to Community Association Manager on disciplinary action for the front desk staff.Resolves and follows-up on all complaints/issuesSkills & QualificationsHigh school diploma or equivalency required.College level courses in business or hospitality preferred.Must possess strong customer service background.Two (2) to three (3) years of business experience in a similar position preferred.Command of information system hardware/software is required. Effective written and verbal communication skills.Multiple language fluency is desirable.Strong customer service, communication, and interpersonal skills required.Physical RequirementsAbility to lift 30 – 50 lbs.Work in an upright, standing, or sitting position for long periods of time.Handle, grasp, and lift objects and packages.Reach with hands and arms.Communicate, receive, and exchange ideas and information by means of the spoken and written word.Ability to navigate the building/property quickly and easily as required to meet the job functions.Complete all required forms.Ability to work extended hours and weekends based on building requirements.Ability to respond to emergencies and callouts in a timely manner.Schedule: Days and Times vary based on the needs of the businessWhat We OfferAs a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.Compensation: $19.00 per hourDisclaimerThe above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.