{"schemaVersion":"jobsearcher.job.v1","id":"b5c6507418bb4757fcf4c96e","url":"https://jobsearcher.com/jobs/b5c6507418bb4757fcf4c96e","canonicalUrl":"https://jobsearcher.com/jobs/b5c6507418bb4757fcf4c96e","title":"Technical Support Analyst - Express Scripts - OnSite","description":"Deliver timely resolution of end-user issues across desktop, laptop, mobile, and network environments, improving system uptime and user productivity. Install, configure, and maintain Windows and Mac devices, peripherals, and standard applications to ensure consistent performance. Monitor and troubleshoot hardware, software, and LAN issues; identify root causes and implement solutions that reduce repeat incidents. Manage service requests and incident queues, meeting service level commitments and maintaining accurate documentation in the ticketing system. Partner with internal teams and external vendors to restore service quickly and improve support processes. Escalate complex issues appropriately while ensuring clear communication and follow-through with stakeholders. Support infrastructure activities, including device deployments, upgrades, and site-specific technology projects. Maintain accurate inventory tracking for hardware assets, supporting lifecycle management and operational ef...Support Analyst, Technical Support, Technical, Support, Analyst, Customer Service, Insurance","company":"Cigna","rawCompany":"cigna","city":"Newark","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-06-26T03:56:20.151Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst - Express Scripts - OnSite","description":"Deliver timely resolution of end-user issues across desktop, laptop, mobile, and network environments, improving system uptime and user productivity. Install, configure, and maintain Windows and Mac devices, peripherals, and standard applications to ensure consistent performance. Monitor and troubleshoot hardware, software, and LAN issues; identify root causes and implement solutions that reduce repeat incidents. Manage service requests and incident queues, meeting service level commitments and maintaining accurate documentation in the ticketing system. Partner with internal teams and external vendors to restore service quickly and improve support processes. Escalate complex issues appropriately while ensuring clear communication and follow-through with stakeholders. Support infrastructure activities, including device deployments, upgrades, and site-specific technology projects. Maintain accurate inventory tracking for hardware assets, supporting lifecycle management and operational ef...Support Analyst, Technical Support, Technical, Support, Analyst, Customer Service, Insurance","datePosted":"2026-06-26T03:56:20.151Z","dateModified":"2026-06-26T03:56:20.151Z","hiringOrganization":{"@type":"Organization","name":"Cigna","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b5c6507418bb4757fcf4c96e"},"url":"https://jobsearcher.com/jobs/b5c6507418bb4757fcf4c96e"}}