Knowledge Systems Lead

To solve scaling challenges, the full-time remote Knowledge Systems Lead will build and execute a comprehensive content governance framework, evaluate and implement a company-wide learning management system, and design role-specific learning paths to enhance employee onboarding and customer education. Key responsibilitiesBuild and execute a comprehensive content governance framework for internal and external knowledge bases Evaluate, select, and implement a company-wide learning management system to reduce support tickets Design and launch role-specific learning paths to improve employee productivity and performanceRequired qualificationsProven experience building knowledge systems from scratch with measurable impact Data-driven decision-making ability to analyze support tickets and identify content gaps Experience in cross-functional influence without authority in a collaborative environment Systems thinking and process design experience for scalable governance frameworks Bias toward action and comfort with ambiguity in fast-paced settings