{"schemaVersion":"jobsearcher.job.v1","id":"b5a4fb1d6540d3e5dba16f1f","url":"https://jobsearcher.com/jobs/b5a4fb1d6540d3e5dba16f1f","canonicalUrl":"https://jobsearcher.com/jobs/b5a4fb1d6540d3e5dba16f1f","title":"Customer Support","description":"ATS is seeking a customer-focused Customer Care Representative to serve as the primary liaison between our customers, technology partners, distributors, and internal teams. This role is responsible for ensuring exceptional customer experience by processing orders, coordinating with manufacturers, resolving customer inquiries, and managing customer communications throughout the order lifecycle.\n\nThe ideal candidate is organized, detail-oriented, collaborative, proactive, and enjoys building relationships while delivering outstanding customer service in a fast-paced technology environment.\n\nWhat You'll Do\n\nCustomer Support\n\nServe as the first point of contact for incoming customer calls, emails, and inquiries.\nDeliver exceptional customer service by assisting with order status, product availability, pricing, warranties, invoices, shipping, and general account questions.\nBuild strong relationships with customers through timely, professional communication.\n\nOrder Management\n\nProcess customer purchase orders for technology products and services accurately and efficiently.\nCoordinate with manufacturers, distributors, and internal departments to resolve shipping delays, backorders, product shortages, and order discrepancies.\nTrack customer orders from submission through delivery and proactively communicate status updates.\nEscalate customer concerns to the appropriate department when necessary.\nCollect and verify payment and order information when required.\n\nSales & Operations Support\n\nSupport Account Managers and Sales Representatives with administrative and customer support activities.\nMaintain organized documentation while meeting established service-level expectations.\nCoordinate customer opportunities and sales activities within the company's CRM platform.\n\nAdministrative Support\n\nMaintain accurate documentation while meeting established service and response time expectations.\nCrosstrain in multiple operational functions to provide backup support during peak workloads or employee absences.\nMaintain accurate customer information, shipping addresses, and contact records.\n\nWhat You'll Bring\n\nRequired Qualifications\n\nPrevious experience in customer service, inside sales support, order management, account coordination, or a related customer-facing role.\nOutstanding verbal and written communication skills.\nStrong organizational skills with exceptional attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nPositive, professional, and customer-first attitude.\nAbility to work both independently and collaboratively within a team.\nStrong problem-solving and critical-thinking skills.\nReliable transportation to and from the office for monthly in-person company meetings.\nProficient with Microsoft Office applications and the ability to learn CRM (i.e. ConnectWise) and order management systems.\n\nPreferred Qualifications\n\n2+ years of experience in customer service, inside sales support, order management, account coordination, or a related customer-facing role.\nExperience supporting customers within the IT, technology, or value-added reseller (VAR) industry.\nGeneral understanding of information technology concepts, hardware, software, and networking.\nExperience using CRM systems such as Salesforce, ConnectWise, HubSpot, or similar platforms.\nAssociate or bachelor's degree, or an equivalent combination of education and relevant work experience.\n\nTotal Rewards\n\nCompetitive salary ($45,000 $60,000 annually, depending on experience)\nPerformance-based bonus opportunities\nComprehensive medical and dental insurance\n401(k) with company matching\nPaid vacation, personal leave, and company holidays\nOngoing professional development and industry training\nCareer advancement opportunities within a growing technology company\nSupportive, collaborative culture focused on innovation and customer success\nFlexible remote work environment with monthly in-person company meetings.\n\nWork Environment\n\nThis position primarily operates in a professional office environment and requires regular use of a computer, telephone, and other office equipment. The role involves prolonged periods of sitting, frequent communication with customers and internal teams, and occasional lifting or moving materials weighing up to 50 pounds.\n\nWhy Join ATS?\n\nAt ATS, you'll work alongside experienced technology professionals who are passionate about helping customers solve complex IT challenges. We believe our people are our greatest asset, and we invest in their success through continuous learning, career development, and opportunities to grow. If you're looking to build a rewarding career with an established and growing technology company, we'd love to hear from you.\n\nApplied Technology Services is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and empowered to succeed.","company":"Applied Technology Services","rawCompany":"applied technology services","city":"Middle River","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-19T19:27:00.783Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"423430","title":"Computer and Computer Peripheral Equipment and Software Merchant Wholesalers","slug":"computer-and-computer-peripheral-equipment-and-software-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support","description":"ATS is seeking a customer-focused Customer Care Representative to serve as the primary liaison between our customers, technology partners, distributors, and internal teams. This role is responsible for ensuring exceptional customer experience by processing orders, coordinating with manufacturers, resolving customer inquiries, and managing customer communications throughout the order lifecycle.\n\nThe ideal candidate is organized, detail-oriented, collaborative, proactive, and enjoys building relationships while delivering outstanding customer service in a fast-paced technology environment.\n\nWhat You'll Do\n\nCustomer Support\n\nServe as the first point of contact for incoming customer calls, emails, and inquiries.\nDeliver exceptional customer service by assisting with order status, product availability, pricing, warranties, invoices, shipping, and general account questions.\nBuild strong relationships with customers through timely, professional communication.\n\nOrder Management\n\nProcess customer purchase orders for technology products and services accurately and efficiently.\nCoordinate with manufacturers, distributors, and internal departments to resolve shipping delays, backorders, product shortages, and order discrepancies.\nTrack customer orders from submission through delivery and proactively communicate status updates.\nEscalate customer concerns to the appropriate department when necessary.\nCollect and verify payment and order information when required.\n\nSales & Operations Support\n\nSupport Account Managers and Sales Representatives with administrative and customer support activities.\nMaintain organized documentation while meeting established service-level expectations.\nCoordinate customer opportunities and sales activities within the company's CRM platform.\n\nAdministrative Support\n\nMaintain accurate documentation while meeting established service and response time expectations.\nCrosstrain in multiple operational functions to provide backup support during peak workloads or employee absences.\nMaintain accurate customer information, shipping addresses, and contact records.\n\nWhat You'll Bring\n\nRequired Qualifications\n\nPrevious experience in customer service, inside sales support, order management, account coordination, or a related customer-facing role.\nOutstanding verbal and written communication skills.\nStrong organizational skills with exceptional attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nPositive, professional, and customer-first attitude.\nAbility to work both independently and collaboratively within a team.\nStrong problem-solving and critical-thinking skills.\nReliable transportation to and from the office for monthly in-person company meetings.\nProficient with Microsoft Office applications and the ability to learn CRM (i.e. ConnectWise) and order management systems.\n\nPreferred Qualifications\n\n2+ years of experience in customer service, inside sales support, order management, account coordination, or a related customer-facing role.\nExperience supporting customers within the IT, technology, or value-added reseller (VAR) industry.\nGeneral understanding of information technology concepts, hardware, software, and networking.\nExperience using CRM systems such as Salesforce, ConnectWise, HubSpot, or similar platforms.\nAssociate or bachelor's degree, or an equivalent combination of education and relevant work experience.\n\nTotal Rewards\n\nCompetitive salary ($45,000 $60,000 annually, depending on experience)\nPerformance-based bonus opportunities\nComprehensive medical and dental insurance\n401(k) with company matching\nPaid vacation, personal leave, and company holidays\nOngoing professional development and industry training\nCareer advancement opportunities within a growing technology company\nSupportive, collaborative culture focused on innovation and customer success\nFlexible remote work environment with monthly in-person company meetings.\n\nWork Environment\n\nThis position primarily operates in a professional office environment and requires regular use of a computer, telephone, and other office equipment. The role involves prolonged periods of sitting, frequent communication with customers and internal teams, and occasional lifting or moving materials weighing up to 50 pounds.\n\nWhy Join ATS?\n\nAt ATS, you'll work alongside experienced technology professionals who are passionate about helping customers solve complex IT challenges. We believe our people are our greatest asset, and we invest in their success through continuous learning, career development, and opportunities to grow. If you're looking to build a rewarding career with an established and growing technology company, we'd love to hear from you.\n\nApplied Technology Services is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and empowered to succeed.","datePosted":"2026-08-19T19:27:00.783Z","dateModified":"2026-08-19T19:27:00.783Z","hiringOrganization":{"@type":"Organization","name":"Applied Technology Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Middle River","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b5a4fb1d6540d3e5dba16f1f"},"url":"https://jobsearcher.com/jobs/b5a4fb1d6540d3e5dba16f1f"}}