{"schemaVersion":"jobsearcher.job.v1","id":"b5a0e2e53577493ca96ea9f4","url":"https://jobsearcher.com/jobs/b5a0e2e53577493ca96ea9f4","canonicalUrl":"https://jobsearcher.com/jobs/b5a0e2e53577493ca96ea9f4","title":"Customer Experience Analyst","description":"Customer Experience Quality & Training Analyst\r\nEntry-Level | eCommerce Operations & Customer Experience\r\nAre you a recent graduate who wants to understand how a real eCommerce business runs - and have a direct impact on improving it?\r\nAt eCosmetics.com, thousands of customer interactions happen every week across our website, emails, chat, and phone support. We're looking for a sharp, detail-oriented Customer Experience Quality & Training Analyst to help improve our customer experience through quality assurance, training, and process improvement.\r\nThis is not a traditional customer service role. You won't be answering customer inquiries - you'll be analyzing interactions, coaching team members, improving processes, and helping shape how customer experience works at scale.\r\nWhat You'll Do Analyze customer calls, emails, and chats to identify trends, issues, and opportunities\r\nEvaluate team performance and provide coaching to improve quality and consistency\r\nAssist with onboarding and training new Customer Care team members\r\nCreate and maintain training materials, SOPs, and internal documentation\r\nReview customer communications to ensure accuracy, tone, and policy compliance\r\nTest website updates and internal processes before launch\r\nMonitor customer feedback and escalations to identify improvement opportunities\r\nPrepare quality reports and share recommendations with leadership\r\nHelp improve workflows that enhance both the customer and employee experience\r\nWhat We're Looking For Recent graduate (0–2 years) with a degree in Business, Marketing, Communications, or a related field\r\nExceptional attention to detail - you notice what others miss\r\nStrong analytical and problem-solving skills\r\nExcellent written and verbal communication\r\nOrganized, proactive, and able to manage multiple priorities\r\nComfortable giving feedback and helping others improve\r\nInterest in eCommerce, operations, training, or customer experience\r\nBonus: Experience with QA, coaching, training, or performance evaluations\r\nExcel or Google Sheets experience\r\nFamiliarity with CRM/help desk software or AI tools (ChatGPT, Copilot, etc.)\r\nWhat You'll Gain Hands-on experience inside a high-volume eCommerce operation\r\nExposure to quality assurance, training, operations, and analytics\r\nReal responsibility improving customer experience at scale\r\nMentorship from experienced leaders\r\nA clear path into operations, customer experience, analytics, or leadership\r\nCompensation: $25/hour + benefits after 90 days\r\nOn-site in Pompano Beach, FL\r\nStandard business hours with occasional flexibility\r\nWhy This Role Matters The quality control layer for our customer experience\r\nA coach helping develop new and existing team members\r\nAn early warning system for process and website issues\r\nA key partner in improving how our business operates\r\nIf you're naturally curious, enjoy solving problems, and want to make a meaningful impact while building a career in eCommerce operations, we'd love to hear from you.\r\nJ-18808-Ljbffr","company":"Ecosmeticscom","rawCompany":"ecosmeticscom","city":"Pompano Beach","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:03.272Z","occupations":[{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"}],"industries":[{"code":"456120","title":"Cosmetics, Beauty Supplies, and Perfume Retailers","slug":"cosmetics-beauty-supplies-and-perfume-retailers"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Analyst","description":"Customer Experience Quality & Training Analyst\r\nEntry-Level | eCommerce Operations & Customer Experience\r\nAre you a recent graduate who wants to understand how a real eCommerce business runs - and have a direct impact on improving it?\r\nAt eCosmetics.com, thousands of customer interactions happen every week across our website, emails, chat, and phone support. We're looking for a sharp, detail-oriented Customer Experience Quality & Training Analyst to help improve our customer experience through quality assurance, training, and process improvement.\r\nThis is not a traditional customer service role. You won't be answering customer inquiries - you'll be analyzing interactions, coaching team members, improving processes, and helping shape how customer experience works at scale.\r\nWhat You'll Do Analyze customer calls, emails, and chats to identify trends, issues, and opportunities\r\nEvaluate team performance and provide coaching to improve quality and consistency\r\nAssist with onboarding and training new Customer Care team members\r\nCreate and maintain training materials, SOPs, and internal documentation\r\nReview customer communications to ensure accuracy, tone, and policy compliance\r\nTest website updates and internal processes before launch\r\nMonitor customer feedback and escalations to identify improvement opportunities\r\nPrepare quality reports and share recommendations with leadership\r\nHelp improve workflows that enhance both the customer and employee experience\r\nWhat We're Looking For Recent graduate (0–2 years) with a degree in Business, Marketing, Communications, or a related field\r\nExceptional attention to detail - you notice what others miss\r\nStrong analytical and problem-solving skills\r\nExcellent written and verbal communication\r\nOrganized, proactive, and able to manage multiple priorities\r\nComfortable giving feedback and helping others improve\r\nInterest in eCommerce, operations, training, or customer experience\r\nBonus: Experience with QA, coaching, training, or performance evaluations\r\nExcel or Google Sheets experience\r\nFamiliarity with CRM/help desk software or AI tools (ChatGPT, Copilot, etc.)\r\nWhat You'll Gain Hands-on experience inside a high-volume eCommerce operation\r\nExposure to quality assurance, training, operations, and analytics\r\nReal responsibility improving customer experience at scale\r\nMentorship from experienced leaders\r\nA clear path into operations, customer experience, analytics, or leadership\r\nCompensation: $25/hour + benefits after 90 days\r\nOn-site in Pompano Beach, FL\r\nStandard business hours with occasional flexibility\r\nWhy This Role Matters The quality control layer for our customer experience\r\nA coach helping develop new and existing team members\r\nAn early warning system for process and website issues\r\nA key partner in improving how our business operates\r\nIf you're naturally curious, enjoy solving problems, and want to make a meaningful impact while building a career in eCommerce operations, we'd love to hear from you.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:03.272Z","dateModified":"2026-08-08T01:30:03.272Z","hiringOrganization":{"@type":"Organization","name":"Ecosmeticscom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pompano Beach","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b5a0e2e53577493ca96ea9f4"},"url":"https://jobsearcher.com/jobs/b5a0e2e53577493ca96ea9f4"}}