Technical Services Assistant

Duties: We are seeking a highly organized and detail-oriented individual to join our team as a Technical Assistant. In this role, you will be required to professionally represent the business by word and action when answering the telephone and greeting clients at the door; to have excellent communications and problem-solving skills; keyboarding, ten-key, basic PC, Windows skills; good dexterity; good organizational skills; ability to follow written and oral instructions; the ability to multitask; to work either independently or with another employee; to be observant, focused, attentive; to follow instructions either written or verbal; to ask questions when in doubt and to maintain confidentiality at all times. Responsibilities: Attention to detail and accuracy are essential Answer, direct, transfer all Main Line and IT Line phone calls, record and deliver all written messages; creating service tickets as appropriate Professionally greet and assist clients and visitors Receive Mail, UPS, FedEx Shipments Maintain a detailed project log daily or as directed by the department supervisor Accurately ordering hardware including creating purchase orders and scanning completed purchase orders Accurately entering credit card charges in spreadsheets and reconciling monthly credit card statements against the spreadsheets Accurately invoicing managed service clients monthly Receiving and checking in hardware: accurately documenting serial numbers, accurately updating corresponding tickets Accurately record warranty expiration dates for servers, desktop computers, and laptops Assist with requesting quotes from vendors for upcoming renewals Other duties, activities, and responsibilities that may be assigned as necessary to fulfill the overall purpose of the position Must be able to lift 20 lbs. from the floor to table Skills: To succeed in this role, the ideal candidate should possess the following skills: Keyboarding and ten-key Basic PC skills and familiarity with Microsoft Word, Excel and Outlook Good organizational skills Ability to follow written and oral instructions. Ability to effectively communicate with clients and colleagues Experience working at the front desk or in a customer service role is beneficial Strong clerical skills, including attention to detail and accuracy If you are an organized individual with strong technical skills and a desire to contribute to a dynamic team, we encourage you to apply for the position of Technical Assistant. Job Type: Full-time Pay: $20.00 - $24.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Relocate: Billings, MT: Relocate before starting work (Required) Work Location: In person