{"schemaVersion":"jobsearcher.job.v1","id":"b54ca003f75eeae89f893791","url":"https://jobsearcher.com/jobs/b54ca003f75eeae89f893791","canonicalUrl":"https://jobsearcher.com/jobs/b54ca003f75eeae89f893791","title":"Application Support Analyst","description":"Experience handling transaction databases and transaction processing applications at the second tier level\r\nSQL query writing to research, debug, and submit statements for DBA execution for data changes\r\nExperience with a ticket handling system (such as JIRA)\r\nExperience with working with remote users for transaction processing application debugging.\r\nResponsibilities\r\nSupport Analyst for Custome application.\r\nContinually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.\r\nPerform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.\r\nCreate training documents and conduct periodic training for selected system super users in different business areas.\r\nMonitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.\r\nDeliver a high level of customer service to all users and continuous communication.\r\nAssist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.\r\nRequired Qualifications\r\nA minimum of two (2) years' experience working in application support environment with custom or out of the box applications.\r\nExcellent written and verbal communication skills.\r\nAbility to work in a fast paced environment, ability to multi-task and work with multiple users.\r\nStrong interpersonal, problem solving and analytical skills.\r\nWell organized and good customer service skills.\r\nPreferred Qualifications\r\nBachelor's degree in information systems or a related area of study\r\nThree (3) years or more experience working with custom application support.\r\nExperience with supporting Oracle E-Business Suite.\r\nExperience with training content creation tools and conducting application training.\r\nExperience with communicating technical design in non-technical terms to users.\r\nExperience with application testing and writing/executing test plans.\r\nstrong sql\r\nAll your information will be kept confidential according to EEO guidelines.\r\nJ-18808-Ljbffr","company":"Libsys Illinois","rawCompany":"libsys illinois","city":"Ann Arbor","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:00:58.016Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst","description":"Experience handling transaction databases and transaction processing applications at the second tier level\r\nSQL query writing to research, debug, and submit statements for DBA execution for data changes\r\nExperience with a ticket handling system (such as JIRA)\r\nExperience with working with remote users for transaction processing application debugging.\r\nResponsibilities\r\nSupport Analyst for Custome application.\r\nContinually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.\r\nPerform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.\r\nCreate training documents and conduct periodic training for selected system super users in different business areas.\r\nMonitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.\r\nDeliver a high level of customer service to all users and continuous communication.\r\nAssist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.\r\nRequired Qualifications\r\nA minimum of two (2) years' experience working in application support environment with custom or out of the box applications.\r\nExcellent written and verbal communication skills.\r\nAbility to work in a fast paced environment, ability to multi-task and work with multiple users.\r\nStrong interpersonal, problem solving and analytical skills.\r\nWell organized and good customer service skills.\r\nPreferred Qualifications\r\nBachelor's degree in information systems or a related area of study\r\nThree (3) years or more experience working with custom application support.\r\nExperience with supporting Oracle E-Business Suite.\r\nExperience with training content creation tools and conducting application training.\r\nExperience with communicating technical design in non-technical terms to users.\r\nExperience with application testing and writing/executing test plans.\r\nstrong sql\r\nAll your information will be kept confidential according to EEO guidelines.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:00:58.016Z","dateModified":"2026-07-04T03:00:58.016Z","hiringOrganization":{"@type":"Organization","name":"Libsys Illinois","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ann Arbor","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b54ca003f75eeae89f893791"},"url":"https://jobsearcher.com/jobs/b54ca003f75eeae89f893791"}}