Senior Product Manager, Process & Workflow Systems
Join Vacatia and Shape the Future of Intelligent Business OperationsLocation: RemoteVacatia is an innovative hospitality company reinventing the vacation ownership and rental experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and operational excellence to create smarter, more connected experiences for guests, owners, and partners.As we continue to scale, we are investing heavily in the systems, workflows, and operational infrastructure that power our business. We are seeking a strategic, systems-minded Senior Product Manager to lead the evolution of our internal operating environment with a strong focus on Salesforce-driven contract management and enterprise workflow optimization.This is not a traditional administrative or ticket-management role. This position operates at the intersection of product strategy, operational architecture, and digital transformation. You will partner closely with teams across the organization to design scalable systems, eliminate operational friction, and prepare Vacatia for the next generation of automation, AI enablement, and intelligent process orchestration.Why You’ll Love Working at VacatiaOpportunity to directly influence and modernize core business operations across the organizationHigh-visibility role partnering with executive leadership and cross-functional teamsCollaborative culture that values innovation, ownership, and continuous improvementFlexibility to work remotely, hybrid, or on-site depending on business needsAbility to shape future-state operational strategy, automation initiatives, and AI readinessFast-paced, evolving environment where your ideas and systems thinking will have measurable impactYour ImpactWorkflow Architecture & Process DesignDesign, optimize, and scale resilient operational workflows with an initial focus on Salesforce-based contract lifecycle managementBuild sustainable systems that reduce reactive support dependencies and eliminate fragmented operational processesArchitect workflows that support future automation, AI integration, and long-term scalabilityPartner closely with internal teams to understand real operational behaviors and uncover process inefficienciesIdentify structural bottlenecks, workflow gaps, and handoff challenges across departmentsDevelop comprehensive process maps, governance frameworks, and documentation standards to ensure organizational consistencyCross-Functional Systems IntegrationCollaborate with Sales, Marketing, Finance, Product, and operational leadership to align systems with business objectivesEvaluate the downstream impact of workflow changes to ensure enterprise-wide operational effectivenessTranslate complex and ambiguous business requirements into scalable system and process solutionsFoster strong stakeholder alignment and drive accountability across cross-functional initiativesEnsure all operational and technical decisions support the broader health and scalability of the organizationTransformation & Future-State StrategyServe as the primary product owner for critical business operating systems and process modernization initiativesDevelop long-term operational roadmaps focused on automation readiness and evolving business demandsResearch and evaluate emerging technologies, AI capabilities, and scalable operational modelsEstablish governance structures that promote operational excellence and sustainable process improvementsLead modernization efforts that improve efficiency while reducing operational riskData Analysis & Operational InsightsUtilize data and workflow analytics to identify system gaps and prioritize high-impact improvementsDefine, monitor, and optimize key operational metrics and performance indicatorsPartner with technical teams to enhance reporting visibility and data transparencyValidate workflow enhancements through measurable business outcomes and operational performance improvementsEnsure systems support real-world execution and operational effectiveness, not just theoretical process flowProcess Governance & Continuous ImprovementMaintain SOPs, decision logic, governance documentation, and process standards for all system-enabled workflowsChampion a culture of continuous improvement and operational iteration across the organizationIdentify opportunities for simplification, refinement, and increased scalability as business needs evolveCreate repeatable methodologies for evaluating and implementing future workflow requests strategicallyEnsure internal systems remain flexible, scalable, and resilient in a rapidly evolving environmentWhat You BringBachelor’s degree in Operations, Business, Engineering, or a related field preferred5+ years of experience in product management, systems strategy, process design, business operations, or related disciplinesStrong expertise working within Salesforce environments and system-driven operational ecosystemsDemonstrated success designing scalable workflows, operating models, and cross-functional business processesExperience supporting automation initiatives, AI-enabled workflows, or enterprise systems transformation effortsExceptional analytical and strategic thinking skills with the ability to structure complex and ambiguous challengesOutstanding communication and stakeholder management capabilities across technical and non-technical audiencesAbility to listen deeply, understand operational realities, and translate them into scalable technical solutionsComfortable operating in fast-paced, evolving, and highly collaborative environmentsStrong organizational skills with a focus on governance, execution excellence, and continuous improvementJoin UsAt Vacatia, we’re building smarter systems, modernizing operations, and creating scalable infrastructure that supports the future of hospitality technology. If you are passionate about operational design, systems thinking, workflow transformation, and creating meaningful organizational impact, we’d love to hear from you.Join us and help architect the future of how Vacatia operates, scales, and innovates.