{"schemaVersion":"jobsearcher.job.v1","id":"b4faf8335b0645b67e8ef852","url":"https://jobsearcher.com/jobs/b4faf8335b0645b67e8ef852","canonicalUrl":"https://jobsearcher.com/jobs/b4faf8335b0645b67e8ef852","title":"IT Support Technician","description":"Support Technician - Level 2\nWe are an MSP Mentor Top 100 company looking for an experienced Level 2 Support Technician to join our IT Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications.\nJob Description\nThe Support Technician’s tasks and responsibilities include:\nTechnical support for desktops using Microsoft Windows or MacOS\nSystems support for various Microsoft products, third-party software and cloud applications.\nProvide support for high-level system and network issues including performance or outages\nTechnical support at the network level: WAN and LAN connectivity, firewalls, and security.\nRemote access solution implementation and support including VPNs and Remote Desktop Services.\nProvide recurring on-site maintenance and end-user support.\nManage multiple issues concurrently with successful results.\nEffectively track status and time in ticketing system.\nUpdate technical documentation as needed\nTroubleshoot and manage escalations from the help desk, project team, and managed services group.\nRegular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages.\nTaking support calls live for immediate triage.\nSkills Desired\nAt least 3 years of IT experience in a support role or related area.\nIntermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V\nSolid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.\nExperience troubleshooting issues related to DHCP & DNS.\nExperience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs.\nWorking knowledge of Cisco, SonicWALL, Sophos and Meraki appliances.\nFamiliarity with a broad spectrum of on-premises/Cloud disaster recovery systems.\nExperience with malware remediation.\nExperience with AV and AM products including Sophos, ESET, MalwareBytes or others\nKnowledge in all supported Microsoft Desktop Operating Systems Windows 7-10\nKnowledge in all supported Microsoft Server Operating Systems 2008-2019.\nStrong oral and written communication skills.\nAbility to switch tasks frequently.\nExperience with ConnectWise and Kaseya a significant advantage.\nMac/iOS Experience is desirable but not required.\nThis is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long-term disability insurance, and 401K programs.\nPlease note that this position will be dedicated to supporting clients operating under U.S. export control rules (including ITAR). As a result, this position may include access to technology and/or software source code that is subject to U.S. export controls, including restrictions on who may have access. The Company may choose not to apply, or may be unable to apply, for a license as to any applicants whose access to export-controlled technology or software source code may require authorization. Accordingly, you will be required to provide information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your access, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license.\nSC/IIT is an Equal Opportunity Employer. SC/IIT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.\nIntegrated IT participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.","company":"Source Code","rawCompany":"source code","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-03T15:56:29.260Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"Support Technician - Level 2\nWe are an MSP Mentor Top 100 company looking for an experienced Level 2 Support Technician to join our IT Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications.\nJob Description\nThe Support Technician’s tasks and responsibilities include:\nTechnical support for desktops using Microsoft Windows or MacOS\nSystems support for various Microsoft products, third-party software and cloud applications.\nProvide support for high-level system and network issues including performance or outages\nTechnical support at the network level: WAN and LAN connectivity, firewalls, and security.\nRemote access solution implementation and support including VPNs and Remote Desktop Services.\nProvide recurring on-site maintenance and end-user support.\nManage multiple issues concurrently with successful results.\nEffectively track status and time in ticketing system.\nUpdate technical documentation as needed\nTroubleshoot and manage escalations from the help desk, project team, and managed services group.\nRegular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages.\nTaking support calls live for immediate triage.\nSkills Desired\nAt least 3 years of IT experience in a support role or related area.\nIntermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V\nSolid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.\nExperience troubleshooting issues related to DHCP & DNS.\nExperience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs.\nWorking knowledge of Cisco, SonicWALL, Sophos and Meraki appliances.\nFamiliarity with a broad spectrum of on-premises/Cloud disaster recovery systems.\nExperience with malware remediation.\nExperience with AV and AM products including Sophos, ESET, MalwareBytes or others\nKnowledge in all supported Microsoft Desktop Operating Systems Windows 7-10\nKnowledge in all supported Microsoft Server Operating Systems 2008-2019.\nStrong oral and written communication skills.\nAbility to switch tasks frequently.\nExperience with ConnectWise and Kaseya a significant advantage.\nMac/iOS Experience is desirable but not required.\nThis is a full time, permanent position. Benefits include Medical and Dental healthcare, short and long-term disability insurance, and 401K programs.\nPlease note that this position will be dedicated to supporting clients operating under U.S. export control rules (including ITAR). As a result, this position may include access to technology and/or software source code that is subject to U.S. export controls, including restrictions on who may have access. The Company may choose not to apply, or may be unable to apply, for a license as to any applicants whose access to export-controlled technology or software source code may require authorization. Accordingly, you will be required to provide information regarding your citizenship and immigration status that is relevant for determining whether you could work in the position without a license authorizing your access, and we may decline to proceed with any applicant whose ability to fill the position would depend on such a license.\nSC/IIT is an Equal Opportunity Employer. SC/IIT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.\nIntegrated IT participates in E-Verify and will provide the federal government with Form I-9 information to confirm that employees are authorized to work in the U.S.","datePosted":"2026-08-03T15:56:29.260Z","dateModified":"2026-08-03T15:56:29.260Z","hiringOrganization":{"@type":"Organization","name":"Source Code","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b4faf8335b0645b67e8ef852"},"url":"https://jobsearcher.com/jobs/b4faf8335b0645b67e8ef852"}}