{"schemaVersion":"jobsearcher.job.v1","id":"b4eba79a60d5b6ece2c0bf28","url":"https://jobsearcher.com/jobs/b4eba79a60d5b6ece2c0bf28","canonicalUrl":"https://jobsearcher.com/jobs/b4eba79a60d5b6ece2c0bf28","title":"Production Support Engineer","description":"The Production Support Engineer works closely with the Director Production Support and Data Analytics to maintain the stability, integrity and operational excellence of our client-side Production services. This position will take ownership of all aspects of maintaining the Production services including monitoring processing, providing real-time operational support, and working independently and/or closely with our Development team to debugand patch the Production code and infrastructure.Position Responsibilities:• Focus on supporting the IT Operations team with the configuration and maintenance ofenterprise-wide system tools which are leveraged to provide a stable, secure, and scalableenvironment upon which the infrastructure and applications rely.• Ability to collect and analyze facts, to identify problems, and provide solutions.• Ability to create detailed written procedures as well as documentation.• Appreciation for the nature of business-critical incidents and immediate response,escalate ifneeded; assistance in processing major incidents in line with incident managementprocesses.• Ensure system connectivity of all servers.• Developing, understanding, improving installation and operational procedures for variousrequirements like hardware, security, software storage, network, and communicationsystems.• Troubleshoot issues and ensure stability and performance of the Production Environment• Be part of an off-hours rotating on-call schedule.• Work with business partners on Production break fix in addition to providing day to daysupport.• Supports multiple client applications, interfaces and functions; ensuring smoothoperations.• Ability to deliver results in a high-energy, fast-paced environment.• Excellent written and verbal communication skills required. The ability to express oneselfeffectively within groups and in one-to-one conversations. Conveys information clearly andeffectively through both formal and informal documents.• Excellent ability to organize information, manage tasks and use available tools toeffectively contribute to an organization.• Continuously improve support operations- analyzing operational data and use end userfeedback to reduce downtime for end users, improve service turn around time, and preventend user incidents.• Respond to routine support issues/requests in person, over the phone, and via ticketsystem.• Develop preventive measures and document issue resolution procedures.• Manage job schedules and flows to ensure timely completion.• Recommend process improvements to improve operational efficiency and cost-effectiveness.• Experience with systems operations automation, configuration and management ofautomated monitoring tools, data monitoring and management, run book creation andcontrol, SFTP server monitoring and configuration, and EDI a strong plus.• Enforce company standards, policies and procedures.• Strong work ethic with commitment to coverage as required.• Participate in the creation of enterprise security documents (policies, standards,baselines, guidelines and procedures).• Participate in the planning and design of an enterprise Business Continuity Plan andDisaster Recovery Plan; be accountable for proper backup and disaster recoveryprocedures.• Participate in the deployment, integration and initial configuration of all new securitysolutions and any enhancements to existing security solutions in accordance withstandard best operating procedures generically and the enterprise’s security documentsspecifically.Technical knowledge, Skills and Education:• Experience with managing and reporting SQL Server environment, including running SQLqueries for troubleshooting• Some knowledge of Linux• Experience with desktop operating system support• Solid application support experience• Experience with IT methodologies (Agile, Jira, Confluence, Jenkins, or similar)• Experience in Solarwinds, Tableau, Target Process• Demonstrates knowledge of software development industry concepts, tools, andtechniques.• Experience in an enterprise IT support role with demonstrated ability to provide excellentcustomer service• Experience with security policies, procedures and best practices• Working technical knowledge of Microsoft operating systems, relational databases,intrusion detection and network monitoring• Experience reading code in .Net programming including ASP.Net, C#, JavaScript, and T-SQL a plus• Experience with Web development including CSS, HTML5, XML a plus• 5+ years supporting critical Production Operations• Solid understanding of fundamental technologies like DNS, NTFS Permissions, LoadBalancing, SSL, TCP/IP, networking and security best practices• Experience analyzing and resolving performance, scalability and reliability issues• Experience in video streaming, delivery products and troubleshooting codec, streamingissues.• Strong interpersonal and communications skills.• Deep understanding of Security (Security Group, NACL)• Understanding of Network & Switches, VPN, Direct Connect, Routing, Firewall• Deep understanding of Infrastructure components like VMs, AD/DNS, ADFS• Knowledge of Hybrid Cloud environment and strong scripting skills• Experience in monitoring and setting up alerting for Cloud componentsEducation:BS/BA in IT, MS-CS PreferredOther Duties:Please note this job description is not designed to cover or contain a comprehensive listingof activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.","company":"Aps","rawCompany":"aps","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T11:05:26.611Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Production Support Engineer","description":"The Production Support Engineer works closely with the Director Production Support and Data Analytics to maintain the stability, integrity and operational excellence of our client-side Production services. This position will take ownership of all aspects of maintaining the Production services including monitoring processing, providing real-time operational support, and working independently and/or closely with our Development team to debugand patch the Production code and infrastructure.Position Responsibilities:• Focus on supporting the IT Operations team with the configuration and maintenance ofenterprise-wide system tools which are leveraged to provide a stable, secure, and scalableenvironment upon which the infrastructure and applications rely.• Ability to collect and analyze facts, to identify problems, and provide solutions.• Ability to create detailed written procedures as well as documentation.• Appreciation for the nature of business-critical incidents and immediate response,escalate ifneeded; assistance in processing major incidents in line with incident managementprocesses.• Ensure system connectivity of all servers.• Developing, understanding, improving installation and operational procedures for variousrequirements like hardware, security, software storage, network, and communicationsystems.• Troubleshoot issues and ensure stability and performance of the Production Environment• Be part of an off-hours rotating on-call schedule.• Work with business partners on Production break fix in addition to providing day to daysupport.• Supports multiple client applications, interfaces and functions; ensuring smoothoperations.• Ability to deliver results in a high-energy, fast-paced environment.• Excellent written and verbal communication skills required. The ability to express oneselfeffectively within groups and in one-to-one conversations. Conveys information clearly andeffectively through both formal and informal documents.• Excellent ability to organize information, manage tasks and use available tools toeffectively contribute to an organization.• Continuously improve support operations- analyzing operational data and use end userfeedback to reduce downtime for end users, improve service turn around time, and preventend user incidents.• Respond to routine support issues/requests in person, over the phone, and via ticketsystem.• Develop preventive measures and document issue resolution procedures.• Manage job schedules and flows to ensure timely completion.• Recommend process improvements to improve operational efficiency and cost-effectiveness.• Experience with systems operations automation, configuration and management ofautomated monitoring tools, data monitoring and management, run book creation andcontrol, SFTP server monitoring and configuration, and EDI a strong plus.• Enforce company standards, policies and procedures.• Strong work ethic with commitment to coverage as required.• Participate in the creation of enterprise security documents (policies, standards,baselines, guidelines and procedures).• Participate in the planning and design of an enterprise Business Continuity Plan andDisaster Recovery Plan; be accountable for proper backup and disaster recoveryprocedures.• Participate in the deployment, integration and initial configuration of all new securitysolutions and any enhancements to existing security solutions in accordance withstandard best operating procedures generically and the enterprise’s security documentsspecifically.Technical knowledge, Skills and Education:• Experience with managing and reporting SQL Server environment, including running SQLqueries for troubleshooting• Some knowledge of Linux• Experience with desktop operating system support• Solid application support experience• Experience with IT methodologies (Agile, Jira, Confluence, Jenkins, or similar)• Experience in Solarwinds, Tableau, Target Process• Demonstrates knowledge of software development industry concepts, tools, andtechniques.• Experience in an enterprise IT support role with demonstrated ability to provide excellentcustomer service• Experience with security policies, procedures and best practices• Working technical knowledge of Microsoft operating systems, relational databases,intrusion detection and network monitoring• Experience reading code in .Net programming including ASP.Net, C#, JavaScript, and T-SQL a plus• Experience with Web development including CSS, HTML5, XML a plus• 5+ years supporting critical Production Operations• Solid understanding of fundamental technologies like DNS, NTFS Permissions, LoadBalancing, SSL, TCP/IP, networking and security best practices• Experience analyzing and resolving performance, scalability and reliability issues• Experience in video streaming, delivery products and troubleshooting codec, streamingissues.• Strong interpersonal and communications skills.• Deep understanding of Security (Security Group, NACL)• Understanding of Network & Switches, VPN, Direct Connect, Routing, Firewall• Deep understanding of Infrastructure components like VMs, AD/DNS, ADFS• Knowledge of Hybrid Cloud environment and strong scripting skills• Experience in monitoring and setting up alerting for Cloud componentsEducation:BS/BA in IT, MS-CS PreferredOther Duties:Please note this job description is not designed to cover or contain a comprehensive listingof activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.","datePosted":"2026-08-14T11:05:26.611Z","dateModified":"2026-08-14T11:05:26.611Z","hiringOrganization":{"@type":"Organization","name":"Aps","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b4eba79a60d5b6ece2c0bf28"},"url":"https://jobsearcher.com/jobs/b4eba79a60d5b6ece2c0bf28"}}