Operations Manager

PLEASE NOTE:This is an in-office operational management role based in downtown Cincinnati. This position works at a desk and is focused on order management, logistics coordination, shipping execution, retailer compliance, and supply chain operations.This is not a warehouse position and does not involve physical product handling, forklift operation, warehouse labor, or distribution center work. Our warehouse operations are managed through a third-party logistics (3PL) partner in another state.ABOUT US:Here at NPW Group we pride ourselves on creating fabulous, design-led, innovative products that will make you smile. We are also home to the world-famous Drinking Buddies drink markers. Based in Cincinnati, OH, our office is located downtown in the heart of the city. With over 30 years in operation, we are leaders in the gifting industry. Our distribution covers an extensive retail network including brick & mortar retailers such as Target, Michaels, World Market, Barnes & Noble, and Indigo, as well as ecommerce channels such as Amazon.OVERVIEW:We are seeking a highly organized & attentive Operations Manager to join our team.This is a hands-on role responsible for ensuring customer orders move efficiently from purchase order through shipment. The successful candidate will oversee order flow, shipping timelines, retailer compliance requirements, routing, bookings, and communication with logistics partners to ensure products are delivered accurately and on time.This role is ideal for someone who enjoys solving problems, managing multiple priorities, and keeping complex projects moving forward. While the position includes responsibility for coordinating operational workflows and supporting junior team members, the successful candidate will remain directly involved in day-to-day execution.DUTIES & RESPONSIBILITIES:• Own the operational execution of customer orders from receipt through shipment• Monitor upcoming orders, ship windows, retailer requirements, and key deadlines to ensure on-time execution• Coordinate routing, freight bookings, shipment scheduling, and transportation activities• Work closely with third-party logistics (3PL) providers, freight forwarders, carriers, factories, and internal teams• Manage retailer compliance requirements, routing guides, and shipping specifications• Oversee EDI order flow and help troubleshoot integration or transaction issues when they arise• Lead domestic and import shipments, including coordination with overseas factories and logistics partners• Identify risks, delays, or potential chargeback issues before they impact customers• Partner closely with internal sales, finance, product development, and external warehouse teams to ensure smooth execution• Step into day-to-day operational execution whenever needed to ensure business continuitySKILLS:• Exceptional organizational and project management skills• Strong problem-solving abilities and attention to detail• Excellent written and verbal communication skills• Ability to manage multiple priorities and deadlines simultaneously• Strong sense of ownership and accountability• Comfortable working in a fast-paced environment with changing priorities• Advanced Microsoft Excel skills• Ability to work independently and make decisions confidentlyEXPERIENCE:• 3-7 years of experience in operations, logistics, transportation, supply chain, fulfillment, order management, or a related field• Experience coordinating shipments, logistics activities, transportation, or order execution• Experience working with ERP systems, EDI platforms, retailer portals, or operational software is preferred• Experience working with third-party logistics providers (3PLs), carriers, freight forwarders, or distribution partners is preferred• Experience with retailer compliance, customer routing requirements, or large customer order management is a plusCAREER OPPORTUNITY:This role provides the opportunity to take ownership of a critical business function within a growing company. The successful candidate will play a key role in shaping operational processes, supporting future team growth, and helping scale the business for years to come.