{"schemaVersion":"jobsearcher.job.v1","id":"b4975bbb718c72e270b9e623","url":"https://jobsearcher.com/jobs/b4975bbb718c72e270b9e623","canonicalUrl":"https://jobsearcher.com/jobs/b4975bbb718c72e270b9e623","title":"WordPress Client Success Manager","description":"WordPress Client Success ManagerSkyhook Interactive is one of Arizona's leading boutique website development firms and was named one of the Top 50 \"Best Places To Work\" by the Phoenix Business Journal. We're looking for a full-time, work-from-home WordPress Client Success Manager to join our growing team.\r\nWhat makes this job great:\r\nTeam. You will LOVE your co-workers! Skyhook works hard to recruit & retain team members who are humble, hungry and smart, and to maintain an environment that is positive and fun. This team will bring out the best in you.\r\nVariety. You'll be involved in working on dozens of websites each year, giving you remarkable exposure to lots of different businesses and the people who run them.\r\nGrowth. You will be trained, mentored, and coached, then given opportunities to learn \"on the job\" by doing work for our amazing customers. Current and past clients include Olympic athletes, A-list influencers, top-tier eCommerce brands, and a long list of local heroes.\r\nFlexibility. You'll be able to work from home and keep your own schedule for the most part, while still enjoying structure and regular in-person meetups with the team.\r\nImpact. As a member of a small team, you'll have an outsized opportunity to have your voice heard and to impact the trajectory of the company.\r\nPurpose. You will have a measurable impact on the organizations and lives of our customers. You will help us make the Internet a better place every single day.\r\nWhat you'll be doing:\r\nDeliver outstanding customer service experiences by managing and triaging client requests from start to finish\r\nPerforming simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects\r\nConducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate\r\nServing as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa\r\nIdentifying opportunities for additional services that could help clients reach their goals\r\nBuilding client trust through consistent, quality delivery\r\nAct as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery\r\nConducting assessments for PageSpeed, ADA Compliance, and Security improvements\r\nCollaborating on account expansion opportunities and client retention strategies\r\nHelping to improve account services team and company-wide processes\r\nRequired skills and experience:\r\nTechnical foundation:\r\nSolid WordPress experience managing WordPress sites in a professional capacity\r\nUnderstanding of WordPress best practices for security, performance, maintenance, and content management\r\nBasic HTML/CSS knowledge for simple modifications and troubleshooting\r\nUnderstanding of web fundamentals including hosting, domains, SSL certificates, and basic security concepts\r\nAbility to perform WordPress updates, plugin management, and basic maintenance tasks independently\r\nFamiliarity with common WordPress plugins, themes, and the broader WordPress ecosystem\r\nGood judgment about when to handle tasks yourself vs. when to get help from developers\r\nCan troubleshoot common WordPress problems\r\nClient success & business skills:\r\nExcellent communication skills - Both written and verbal, with ability to explain technical concepts clearly to clients and coordinate effectively with development team\r\nBusiness acumen - A natural ability to identify client opportunities, pain points, and growth potential\r\nAccount management mindset - Always looking for ways to add value and strengthen client relationships\r\nClient-focused mindset - understanding that excellent project management and execution drives client satisfaction\r\nProject coordination abilities - comfortable managing multiple client requests and determining appropriate resource allocation\r\nExperience managing multiple client relationships simultaneously while maintaining high service standards\r\nProven track record in client services, customer success, or account management roles\r\nPersonal qualities:\r\nHigh attention to detail and excellent organizational skills\r\nAbility to prioritize multiple tasks and work within deadlines and budgets\r\nPositive energy, enthusiasm, and professional demeanor\r\nWork well in a collaborative team environment\r\nAbility to perform under pressure while maintaining quality standards\r\nOpen to feedback, highly self-aware, and accountable\r\nA good fit with our culture, and lives by our core values:\r\nThink: Smart with an almost academic interest in learning & growing\r\nMove: A bias for action and results-oriented approach\r\nOwn: Open to feedback, self-aware, and takes ownership of outcomes\r\nEngage: Not afraid to get your hands dirty; eager to contribute\r\nTools & collaboration:\r\nFamiliarity with business operations suites and collaboration tools (Gmail, Slack, Asana)\r\nExperience with ticketing systems and project management tools\r\nNice to haves:\r\nExperience with hosting platforms (WP Engine), server administration (cPanel, Plesk), DNS management, SSL implementation, and website migrations\r\nAdvanced HTML, CSS (SASS or LESS), PHP, and JavaScript skills\r\nKnowledge of accessibility and SEO best practices\r\nAdvanced Custom Fields, Gravity Forms, and Manage WP experience\r\nPrevious freelance experience with customer-facing WordPress projects\r\nTranslating technical expertise into business value and strategic recommendations\r\nBackground in client-facing technical roles or consulting environments\r\nOverseeing multi-phase WordPress projects and coordinating resources over extended periods\r\nCompensation & benefits:\r\nCompetitive salary of $65,000 - $85,000\r\nA share in the profits when the company does well\r\nEmployer-paid health, disability and life insurance plans, with access to vision and dental insurance as well\r\n401k/Retirement plan options with 4% company match\r\nGenerous Flex and PTO policies, including the week between Christmas and New Year's\r\nCareer mentoring & coaching from seasoned professionals\r\nTop-of-the-line company-issued hardware\r\nTeam builders, funtivities, volunteer opportunities, and other community-building initiatives\r\nHow to land the job:\r\nFill out our application form and tell us about yourself. Bonus points for including a video intro.\r\nImpress us during a couple of rounds of interviewing to assess your skills and cultural fit\r\nWrite your grandma a letter (optional, but kind) and wait for the congratulatory phone call.\r\nAbout Skyhook:\r\nSkyhook is a growing, fast-paced website development agency that provides high-end site strategy and technical implementation for organizations across the country. Current and past clients include national brands like AT&T, NFL, American Express, LifeLock and Subway, as well as local stars like Arizona State University, Banner Health, City of Phoenix, Pink Jeep Tours, and more.\r\nOur team consists of a dozen talented marketing professionalsincluding designers, developers and project managerswho are passionate about using the Internet to help businesses grow and are eager to enhance their expertise through constant learning. We are mission-driven to make the Internet (and the world) a better place by pushing the limits of website performance. We're working hard to build sites that are more creative, higher converting, better ranking, easier to maintain, and more fun to build.\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","company":"Skyhook Interactive","rawCompany":"skyhook interactive","city":"Gilbert","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-09T13:51:49.900Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.01","title":"Web Administrators","slug":"web-administrators"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"WordPress Client Success Manager","description":"WordPress Client Success ManagerSkyhook Interactive is one of Arizona's leading boutique website development firms and was named one of the Top 50 \"Best Places To Work\" by the Phoenix Business Journal. We're looking for a full-time, work-from-home WordPress Client Success Manager to join our growing team.\r\nWhat makes this job great:\r\nTeam. You will LOVE your co-workers! Skyhook works hard to recruit & retain team members who are humble, hungry and smart, and to maintain an environment that is positive and fun. This team will bring out the best in you.\r\nVariety. You'll be involved in working on dozens of websites each year, giving you remarkable exposure to lots of different businesses and the people who run them.\r\nGrowth. You will be trained, mentored, and coached, then given opportunities to learn \"on the job\" by doing work for our amazing customers. Current and past clients include Olympic athletes, A-list influencers, top-tier eCommerce brands, and a long list of local heroes.\r\nFlexibility. You'll be able to work from home and keep your own schedule for the most part, while still enjoying structure and regular in-person meetups with the team.\r\nImpact. As a member of a small team, you'll have an outsized opportunity to have your voice heard and to impact the trajectory of the company.\r\nPurpose. You will have a measurable impact on the organizations and lives of our customers. You will help us make the Internet a better place every single day.\r\nWhat you'll be doing:\r\nDeliver outstanding customer service experiences by managing and triaging client requests from start to finish\r\nPerforming simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects\r\nConducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate\r\nServing as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa\r\nIdentifying opportunities for additional services that could help clients reach their goals\r\nBuilding client trust through consistent, quality delivery\r\nAct as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery\r\nConducting assessments for PageSpeed, ADA Compliance, and Security improvements\r\nCollaborating on account expansion opportunities and client retention strategies\r\nHelping to improve account services team and company-wide processes\r\nRequired skills and experience:\r\nTechnical foundation:\r\nSolid WordPress experience managing WordPress sites in a professional capacity\r\nUnderstanding of WordPress best practices for security, performance, maintenance, and content management\r\nBasic HTML/CSS knowledge for simple modifications and troubleshooting\r\nUnderstanding of web fundamentals including hosting, domains, SSL certificates, and basic security concepts\r\nAbility to perform WordPress updates, plugin management, and basic maintenance tasks independently\r\nFamiliarity with common WordPress plugins, themes, and the broader WordPress ecosystem\r\nGood judgment about when to handle tasks yourself vs. when to get help from developers\r\nCan troubleshoot common WordPress problems\r\nClient success & business skills:\r\nExcellent communication skills - Both written and verbal, with ability to explain technical concepts clearly to clients and coordinate effectively with development team\r\nBusiness acumen - A natural ability to identify client opportunities, pain points, and growth potential\r\nAccount management mindset - Always looking for ways to add value and strengthen client relationships\r\nClient-focused mindset - understanding that excellent project management and execution drives client satisfaction\r\nProject coordination abilities - comfortable managing multiple client requests and determining appropriate resource allocation\r\nExperience managing multiple client relationships simultaneously while maintaining high service standards\r\nProven track record in client services, customer success, or account management roles\r\nPersonal qualities:\r\nHigh attention to detail and excellent organizational skills\r\nAbility to prioritize multiple tasks and work within deadlines and budgets\r\nPositive energy, enthusiasm, and professional demeanor\r\nWork well in a collaborative team environment\r\nAbility to perform under pressure while maintaining quality standards\r\nOpen to feedback, highly self-aware, and accountable\r\nA good fit with our culture, and lives by our core values:\r\nThink: Smart with an almost academic interest in learning & growing\r\nMove: A bias for action and results-oriented approach\r\nOwn: Open to feedback, self-aware, and takes ownership of outcomes\r\nEngage: Not afraid to get your hands dirty; eager to contribute\r\nTools & collaboration:\r\nFamiliarity with business operations suites and collaboration tools (Gmail, Slack, Asana)\r\nExperience with ticketing systems and project management tools\r\nNice to haves:\r\nExperience with hosting platforms (WP Engine), server administration (cPanel, Plesk), DNS management, SSL implementation, and website migrations\r\nAdvanced HTML, CSS (SASS or LESS), PHP, and JavaScript skills\r\nKnowledge of accessibility and SEO best practices\r\nAdvanced Custom Fields, Gravity Forms, and Manage WP experience\r\nPrevious freelance experience with customer-facing WordPress projects\r\nTranslating technical expertise into business value and strategic recommendations\r\nBackground in client-facing technical roles or consulting environments\r\nOverseeing multi-phase WordPress projects and coordinating resources over extended periods\r\nCompensation & benefits:\r\nCompetitive salary of $65,000 - $85,000\r\nA share in the profits when the company does well\r\nEmployer-paid health, disability and life insurance plans, with access to vision and dental insurance as well\r\n401k/Retirement plan options with 4% company match\r\nGenerous Flex and PTO policies, including the week between Christmas and New Year's\r\nCareer mentoring & coaching from seasoned professionals\r\nTop-of-the-line company-issued hardware\r\nTeam builders, funtivities, volunteer opportunities, and other community-building initiatives\r\nHow to land the job:\r\nFill out our application form and tell us about yourself. Bonus points for including a video intro.\r\nImpress us during a couple of rounds of interviewing to assess your skills and cultural fit\r\nWrite your grandma a letter (optional, but kind) and wait for the congratulatory phone call.\r\nAbout Skyhook:\r\nSkyhook is a growing, fast-paced website development agency that provides high-end site strategy and technical implementation for organizations across the country. Current and past clients include national brands like AT&T, NFL, American Express, LifeLock and Subway, as well as local stars like Arizona State University, Banner Health, City of Phoenix, Pink Jeep Tours, and more.\r\nOur team consists of a dozen talented marketing professionalsincluding designers, developers and project managerswho are passionate about using the Internet to help businesses grow and are eager to enhance their expertise through constant learning. We are mission-driven to make the Internet (and the world) a better place by pushing the limits of website performance. We're working hard to build sites that are more creative, higher converting, better ranking, easier to maintain, and more fun to build.\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","datePosted":"2026-04-09T13:51:49.900Z","dateModified":"2026-04-09T13:51:49.900Z","hiringOrganization":{"@type":"Organization","name":"Skyhook Interactive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gilbert","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b4975bbb718c72e270b9e623"},"url":"https://jobsearcher.com/jobs/b4975bbb718c72e270b9e623"}}