DELI/DEPT LEADER

Job DescriptionPrimary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.ResponsibilitiesEstablishing an uplifting work environment that allows associates to feel valued, appreciated, and engagedEmpowering associates to create a simple, fresh and inspired shopping experience for every customerPrioritizing and planning work activities by using time efficientlyIdentify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutionsCommunicate the company, department, and job-specific information to associates including information from board meetings and huddlesEnsure new associates are properly oriented to the department and understand the benefits of workingBeing committed to the company's customer and associate promiseSupporting the Customer 1st teamDelegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progressConsistently being on time for work and meetings and ensuring responsibilities are covered when absentExecuting on all action plans and daily priorities including performance goals and best practicesAdherence to all food safety regulations and guidelinesReinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store managementStaying current with present, future, seasonal, and special adsPromoting corporate brands to customers and ensuring associates are educatedManaging the scheduling of Deli associates to provide adequate department coverage to meet customer demandProviding appropriate, actionable feedback to help teams and individuals growHelp associate identify how their work aligns with key store initiativesClearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goalsMaintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessaryCreating/executing sales promotions in partnership with store managementMonitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessaryAssisting store management in preparing the store/department budget and conducting profit and loss reviewsTaking appropriate action on all financial reportsDeveloping/implementing a department business plan to achieve desired resultsSupervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associatesAbility to work cooperatively in high paced and sometimes stressful environmentAbility to manage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationAbility to follow directions and seek assistance when necessary to resolve customer and business issuesProvide support and assistance through direct interaction with minors, individuals with special needs, and/or older adultsMust be able to perform the essential functions of this position with or without reasonable accommodationsQualificationsMinimumEffective communication/customer service skillsKnowledge of basic mathAbility to handle stressful situationsAbility to lead other associatesFlexibility in work scheduleSuccessful completion of basic and supervisory skillsAbout UsBased in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we’re proudly serving QFC customers in 59 stores throughout the Washington and Oregon.As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our QFC family!What You’ll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! About The TeamThe final rate of pay is determined at store level based on prior equivalent work experience.To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.Below is a list of some of the benefits we offer our associates.Health & Well-being Benefits Health care benefits Paid time off such as vacation, sick leave, and parental leave Mental and emotional support resources through our Employee Assistance Program Financial Benefits Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements Potentially bonus eligible depending on varying criteria by location Associate discounts Growth And Development Benefits Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements Robust internal training and development resources to grow your career We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!