Remote - Control4 Technical Support
DescriptionSnap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s better when everything works together, and the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.Position DescriptionReporting to a Technical Support Supervisor, the Control4 Technical Support Specialist will be responsible for answering dealer technical inquiries through phone, chat and email communication specific to the Control4 product line. The candidate must be comfortable working in a fast-paced, highly technical environment that is goal oriented and emphasizes accountability for delivering results. The Control4 Technical Support Specialist will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.Specific ResponsibilitiesServe as contributing member of a high-performing technical support team by supplying our customers Control4 product support via phone, email and chatListen attentively to customer needs and concernsParticipate in collaborations with the product development team in conducting sample reviews, testing reports, drawings, documentation review and manual reviewsParticipate in monitoring and answering dealer inquiries through a technical forumCreate knowledge base articles for our tech support knowledge baseParticipate in product Beta testing and provide feedbackAbility to learn home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.Required QualificationsHigh School diploma or equivalent1 Year Customer Service ExperienceAbility to show technical aptitude and troubleshootingInterest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)Experience with Microsoft Office ProductsPreferred QualificationsAdvanced DegreeProfessional experience installing and/or troubleshooting Control4 products or servicesExperience with SAP or SalesforcePrevious call center experience Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurationsSnap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.