{"schemaVersion":"jobsearcher.job.v1","id":"b45250f10e73e08aaef85b12","url":"https://jobsearcher.com/jobs/b45250f10e73e08aaef85b12","canonicalUrl":"https://jobsearcher.com/jobs/b45250f10e73e08aaef85b12","title":"Tech Support Engineer (IT)","description":"DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our IT department for a Tech Support Engineer.Pay range is $70,000 to $95,000 annually (based on skills/knowledge/experience)Location: onsite in Carson, CAThe Tech Support Engineer is the frontline point of contact for end-user technology support across the organization, serving 250+ employees across US, Taiwan, and offshore contractor locations. This role owns day-to-day helpdesk operations, device provisioning, and onboarding/offboarding, ensuring employees have reliable, secure access to the tools they need. The role works closely with the Senior Systems Administrator and Network/Security Administrator to escalate complex infrastructure and security issues while maintaining ownership of Tier 1–2 support end-to-end.ResponsibilitiesHelpdesk & End-User Support● Serve as first point of contact for all IT support requests (phone, ticketing system, walk-up); triage and resolve Tier 1–2 issues across hardware, software, network connectivity, and account access● Manage and prioritize the support ticket queue, meeting defined SLA targets for response and resolution● Escalate Tier 3 issues (infrastructure, security, network) to the Senior Systems Administrator or Network/Security Administrator with clear documentation● Provide remote support to Taiwan-based employees and India-based offshore contractors, coordinating across time zonesDevice & Access Management● Provision and deploy Windows and macOS devices using Microsoft Intune and Autopilot/Apple Business Manager workflows● Manage new-hire onboarding: account creation in Azure AD/Entra, device setup, application access, and orientation to IT systems● Manage offboarding: timely deprovisioning of accounts, device retrieval/wipe, and access revocation● Maintain accurate device and asset inventory recordsEndpoint & Patch Support● Monitor Intune compliance dashboards for policy violations, patch status, and device health; remediate flagged endpoints● Assist with rollout and validation of OS and application patches across the Windows and Mac fleet● Support endpoint security hygiene (encryption status, antivirus/EDR agent health, compliance policy adherence)VPN & Remote Access● Provision and troubleshoot VPN access for remote employees and offshore contractors● Support connectivity issues for distributed users, coordinating with the Network Administrator on persistent or site-level issuesDocumentation & Process● Maintain up-to-date support documentation, knowledge base articles, and standard operating procedures● Identify recurring issues and propose process or tooling improvements to reduce ticket volume● Support IT asset lifecycle processes (procurement coordination, warranty tracking, disposal)QualificationsEducation● Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experienceWork Experience● 2–4 years in a helpdesk, desktop support, or IT support role, ideally in an organization of 150+ employees● Experience supporting a mixed Windows/Mac environment● Experience with new-hire onboarding/offboarding processes and asset management● Prior experience supporting remote or distributed teams (multi-site or international) stronglypreferredTechnical Skills● Proficiency with Microsoft Intune for device management, compliance policies, and application deployment● Working knowledge of Azure AD/Entra ID (user/group management, access provisioning)● Familiarity with macOS management (Apple Business Manager, Jamf, or similar) in addition to Windows● Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Jira Service Management)● Basic understanding of VPN technologies and remote access troubleshooting● Familiarity with M365 administration (Exchange, Teams, SharePoint at a user-support level)Strong troubleshooting methodology and customer service orientation","company":"Dmf Lighting","rawCompany":"dmf lighting","city":"Carson","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-22T11:30:35.454Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Engineer (IT)","description":"DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our IT department for a Tech Support Engineer.Pay range is $70,000 to $95,000 annually (based on skills/knowledge/experience)Location: onsite in Carson, CAThe Tech Support Engineer is the frontline point of contact for end-user technology support across the organization, serving 250+ employees across US, Taiwan, and offshore contractor locations. This role owns day-to-day helpdesk operations, device provisioning, and onboarding/offboarding, ensuring employees have reliable, secure access to the tools they need. The role works closely with the Senior Systems Administrator and Network/Security Administrator to escalate complex infrastructure and security issues while maintaining ownership of Tier 1–2 support end-to-end.ResponsibilitiesHelpdesk & End-User Support● Serve as first point of contact for all IT support requests (phone, ticketing system, walk-up); triage and resolve Tier 1–2 issues across hardware, software, network connectivity, and account access● Manage and prioritize the support ticket queue, meeting defined SLA targets for response and resolution● Escalate Tier 3 issues (infrastructure, security, network) to the Senior Systems Administrator or Network/Security Administrator with clear documentation● Provide remote support to Taiwan-based employees and India-based offshore contractors, coordinating across time zonesDevice & Access Management● Provision and deploy Windows and macOS devices using Microsoft Intune and Autopilot/Apple Business Manager workflows● Manage new-hire onboarding: account creation in Azure AD/Entra, device setup, application access, and orientation to IT systems● Manage offboarding: timely deprovisioning of accounts, device retrieval/wipe, and access revocation● Maintain accurate device and asset inventory recordsEndpoint & Patch Support● Monitor Intune compliance dashboards for policy violations, patch status, and device health; remediate flagged endpoints● Assist with rollout and validation of OS and application patches across the Windows and Mac fleet● Support endpoint security hygiene (encryption status, antivirus/EDR agent health, compliance policy adherence)VPN & Remote Access● Provision and troubleshoot VPN access for remote employees and offshore contractors● Support connectivity issues for distributed users, coordinating with the Network Administrator on persistent or site-level issuesDocumentation & Process● Maintain up-to-date support documentation, knowledge base articles, and standard operating procedures● Identify recurring issues and propose process or tooling improvements to reduce ticket volume● Support IT asset lifecycle processes (procurement coordination, warranty tracking, disposal)QualificationsEducation● Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experienceWork Experience● 2–4 years in a helpdesk, desktop support, or IT support role, ideally in an organization of 150+ employees● Experience supporting a mixed Windows/Mac environment● Experience with new-hire onboarding/offboarding processes and asset management● Prior experience supporting remote or distributed teams (multi-site or international) stronglypreferredTechnical Skills● Proficiency with Microsoft Intune for device management, compliance policies, and application deployment● Working knowledge of Azure AD/Entra ID (user/group management, access provisioning)● Familiarity with macOS management (Apple Business Manager, Jamf, or similar) in addition to Windows● Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Jira Service Management)● Basic understanding of VPN technologies and remote access troubleshooting● Familiarity with M365 administration (Exchange, Teams, SharePoint at a user-support level)Strong troubleshooting methodology and customer service orientation","datePosted":"2026-08-22T11:30:35.454Z","dateModified":"2026-08-22T11:30:35.454Z","hiringOrganization":{"@type":"Organization","name":"Dmf Lighting","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Carson","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b45250f10e73e08aaef85b12"},"url":"https://jobsearcher.com/jobs/b45250f10e73e08aaef85b12"}}