Sr. Specialist, Customer Care Credit Card $21hr (Omaha/Kearney/Yankton/Greeley)

Summary Of The JobAre you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO! Our next class is scheduled to start on Monday, May 11, 2026.You MUST be able to train 9:00 am to 6:00 pm CST for the first 7 weeks on‐site at one of the following locations: Omaha, NE Tower; Kearney, NE Branch; Yankton, SD Branch; or Greeley, CO Branch. 100% attendance is required; time‐off requests will not be granted during the training period.Starting Monday, June 29, 2026, you will transition into a solidified shift/schedule and work remotely from home.Shift and Schedule OptionsM T W (9 a – 7:30 p) ; Sa Su (9 a – 2 p)M T W (9 a – 7:30 p) ; Sa Su (2 p – 7 p)M T W (9 a – 7:30 p) ; Sa Su (2 p – 7 p)M T W (9 a – 7:30 p) ; Sa Su (2 p – 7 p)M T W (9 a – 7:30 p) ; Sa Su (2 p – 7 p)M T W (9 a – 7:30 p) ; Sa Su (2 p – 7 p)M T W (9 a – 7:30 p) ; Sa Su (2 p – 7 p)M T _ R (9 a – 7:30 p) ; F Sa _ (2 p – 7 p)M T _ R (9 a – 7:30 p) ; F Sa _ (2 p – 7 p)M T _ R (9 a – 7:30 p) ; F Sa _ (2 p – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (10:30 a – 7 p)M T W R F (2 p – 11 p)M T W R F (2 p – 11 p)M T W R F (2 p – 11 p)M T W R F (2 p – 11 p)M T W R F (2 p – 11 p)M T W R F (2 p – 11 p)After 7 weeks of paid on‐site training, full‐time flex schedules will be available. You may select your own shift from available times between 7:00 am and 10:00 pm CST, Monday through Sunday, with a minimum commitment of 40 hours per week. Shift availability is based on business needs; additional hours may be offered on an as‐needed basis. Evening, weekend and holiday availability may be required as business demand dictates.Locations1601 Dodge Street, Omaha, NE 681022223 2nd Avenue, Kearney, NE 68847332 Broadway Ave, Yankton, SD 570781701 23rd Ave, Greeley, CO 80634Compensation$21.00 per hour.10% shift differential for any shift that starts at 1:30 pm or later (your local time zone).Non‐Exempt/Hourly.About This RoleRole Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‐of‐contact with our valued customers! You'll be the first to help customers, support them, and resolve issues with independence and empathy.Key Accountabilities – What You Will DoAssist customers with inbound and outbound calls to address inquiries and provide support.Manage customers' bank accounts, including balance inquiries, fund transfers, and transaction history.Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.Provide information about bank products and services such as loans, credit cards, and savings accounts.Verify customer identity to ensure security and privacy.Process service requests like account openings, closures, and changes to account details.Offer basic technical support for online banking, mobile app usage, and ATM issues.Adhere to banking regulations and internal policies to maintain compliance.Gather customer feedback to improve services and enhance satisfaction.Maintain accurate records of customer interactions and transactions.Work Location / SpaceHave an organized workstation for seamless interactions.WFH employees must live within a 70‐mile radius of a service center.WFH workspace must be clean, accessible, quiet, with no background noise or distractions.Appropriate dependent care must be in place.Employees cover all expenses for the designated home workspace.No visitors allowed while working; all information is confidential.Travel to an FNBO location for meetings, training or other onsite work is not reimbursed.WFH arrangements may be rescinded if the address change moves outside a 70‐mile radius.The Ideal Candidate – QualificationsCustomer Service Skills – strong, friendly, professional, empathetic (preferred minimum 12 months).Excellent verbal and written communication skills.Problem‐solving abilities with a solution‐oriented approach.Technical proficiency with banking software and online platforms.Attention to detail for accurate processing.Time management in a fast‐paced environment.Product knowledge of bank's products and services (branch experience a plus).Adaptability to changing policies and needs.Teamwork and collaboration skills.Compliance awareness of banking regulations.Strong active listening skills.Basic sales skills to promote bank products when appropriate.High school diploma or GED required.Quiet, minimal‐distraction workspace for remote work.Fast, reliable internet connection for remote work.Open to overtime hours as needed.Bilingual in English and Spanish (preferred).Candidate must possess unrestricted work authorization and not require future sponsorship.Work EnvironmentThe role will be on‐site during initial training. After training, remote work may be possible. Work location and onsite duration are subject to change based on business needs.Compensation and Benefits OverviewMedical, Dental, Vision Insurance401(k) with matching contributionsTime Off ProgramsHealth Savings Account (HSA) / Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort‐Term/Long‐Term Disability InsuranceLearn more about FNBO benefits at https://www.fnbo.com/careers/benefits/.To obtain role‐specific compensation and benefit information, email FNBO at TAGAdmin@fnni.com. Include the job number (listed below) in the subject line.Job number: R-20260443Equal Opportunity & BelongingFNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO values belonging and fosters a culture where all employees feel valued, recognized, and empowered.Download: 'EEO is The Law' Self‐Print Poster.Download: 'EEO is The Law' Supplement for Federal Contractors.Download: 'EEO is The Law' GINA Supplement.Application DeadlineAll job postings will be available for a minimum of 5 calendar days. Postings may close earlier based on applicant volume.#J-18808-Ljbffr