Host/Hostess

POSITION SUMMARYBay Colony Golf Club is recognized as an Elite Club by the Distinguished Clubs of America, affirming our commitment to world-class service and hospitality. The Host/Hostess is the first point of contact for members and guests, setting the tone for a warm and inviting dining experience. This individual must be gracious, organized, and professional, ensuring a welcoming environment that reflects the Club's exceptional standards.Candidates must maintain open availability. Scheduling will align with operational requirements and may vary based on business demand.ESSENTIAL DUTIES AND RESPONSIBILITIESOversee reservation systems and maintain waitlists using digital platformsHeavy lifting and setup/arrangement of furniture is necessary to support event execution and restaurant reservationsDirect seating flow to optimize guest comfort and server coverageKeep the front entrance and host stand clean, organized, and guest-readyAnswer calls, assist with takeout orders (if applicable), and manage guest inquiriesAssist with computer-based tasks such as menu formatting, spreadsheet updates, and email communicationsPrint and prepare materials like menus, signage, and promotional flyersSupport F&B team with event logistics, menu distribution, inventory tagging, or setup as neededRelay guest feedback and special requests to management efficientlyCollaborate with the broader team to ensure smooth day-to-day operationsWhen hostess/front-of-house duties are complete, assist with general operations and team supportApply F&B acumen to anticipate service needs, communicate menu knowledgeably, and support the guest experiencePersonalize guest experiences by remembering preferences, making thoughtful suggestions, and going the extra mileProvide hands-on support to leadership and management teams with miscellaneous projectsEDUCATION and/or EXPERIENCEAt least 1 year of customer service experience.SPECIAL SKILLS AND ABILITIESExcellent interpersonal and communication skills. • Team-oriented with a positive attitude. • Professional appearance and demeanor required • Computer Savy & usage of different online platformsCERTIFICATIONSTips & Serve SavePHYSICAL DEMANDSMust regularly lift and/or move up to 30 pounds; occasionally up to 50 pounds.. • Long hours on feet required during season. Although Catering demands will require flexibility in working environments.DISCLOSURE STATEMENTNo one Job Description can encompass all responsibilities. The above is a summary of major responsibilities.