{"schemaVersion":"jobsearcher.job.v1","id":"b3fc14cd84fe59b076218bd3","url":"https://jobsearcher.com/jobs/b3fc14cd84fe59b076218bd3","canonicalUrl":"https://jobsearcher.com/jobs/b3fc14cd84fe59b076218bd3","title":"Lead Program Assistant","description":"LOCATION: Phoenix, AZ\nSTATUS: FT/40 hours/wk (schedule may flex to meet the needs of the program)\nMISSION STATEMENT\nThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.\nPOSITION STATEMENT:\nThe provision of services to homeless families ensuring that compassionate and comprehensive care is provided. Oversee the Program Assistant staff who work hands-on with shelter residents. Provide training and program support to staff to ensure program cohesiveness. Utilize a housing-first model with low-barrier entry into emergency shelter. Provide administrative support through statistic tracking and database updates.\nQUALIFICATIONS\nHS Diploma or GED required.\nBachelor’s degree preferred with emphasis on social service-related studies\nExperience may substitute for education on a 2:1 ratio\n2 years supervisory experience required\nBilingual (English/Spanish) desirable\nKnowledge of local community resources & services\nComputer literate in MS Office Software and ability to learn new computer software including HMIS\nGood organizational, interpersonal, and communication skills required\nProficiency in MS Office software (Word, Excel, PowerPoint)\nAbility to write reports & to calculate basic figures and numbers\nDemonstrate a positive attitude & an ability to work with people of diverse backgrounds & circumstances\nAble to maintain a non-judgmental demeanor, using a professional approach and maintaining boundaries with clients\nAble to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills\nAbility to assess at-risk participants and situations\nExcellent verbal and written communication skills\nMust be able to complete Protect the Mission (PTM) training within 30 days of hire\nSuccessful criminal background clearance\nAbility to secure and maintain and Fingerprint Clearance Card\nRESPONSIBILITIES\nAssist shelter manager with monthly statistics and utilize data software and excel to help with grant reporting\nCollects, records, and analyzes documentation and referral sources\nWork hands-on with clients to refer them to community resources and support\nInput statistics and daily information into HMIS\nSupervise Program Assistant staff providing training, support, growth opportunities and correction when needed\nUphold PTM (child protection) policies and ensure training among staff\nCreate and manage Program Assistant’s weekly schedule, ensuring coverage to meet program needs.\nApprove vacation, sick leave and timecards for program assistant\nMentor and evaluate program assistants and report issues that either require correction, need increased observation, or provide positive feedback.\nCoordinate and oversee client living quarters and personal property to insure conformance to policy and protocol\nMaintain oversight of clients\nOversee client supplies including tracking use, organizing storage areas, and re-ordering supplies as necessary\nCoordinate social services and arrange appropriate assistance for clients.\nCoordinate and manage client’s involvement in outside activities such as support group meetings, church services, and appropriate special events.\nProvide assistance to other Family Service staff as assigned.\nProvide special administrative support to the Shelter Manager that may include: client database management, interfacing with IT regarding computer or network issues, and other special administrative projects.\nMOD (Manager-on-duty) for emergencies on a rotating schedule.\nOther duties as assigned as they relate to the position of Lead Program Assistant.\nPHYSICAL REQUIREMENTS\nQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.\nWhile performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.\nJob Type: Full-time\nPay: $19.50 - $21.00 per hour\nExpected hours: 40 per week\nBenefits:\n403(b)\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible schedule\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nVision insurance\nWork Location: In person","company":"Thesalvationarm","rawCompany":"thesalvationarm","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:44:53.776Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624221","title":"Temporary Shelters","slug":"temporary-shelters"},{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Program Assistant","description":"LOCATION: Phoenix, AZ\nSTATUS: FT/40 hours/wk (schedule may flex to meet the needs of the program)\nMISSION STATEMENT\nThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.\nPOSITION STATEMENT:\nThe provision of services to homeless families ensuring that compassionate and comprehensive care is provided. Oversee the Program Assistant staff who work hands-on with shelter residents. Provide training and program support to staff to ensure program cohesiveness. Utilize a housing-first model with low-barrier entry into emergency shelter. Provide administrative support through statistic tracking and database updates.\nQUALIFICATIONS\nHS Diploma or GED required.\nBachelor’s degree preferred with emphasis on social service-related studies\nExperience may substitute for education on a 2:1 ratio\n2 years supervisory experience required\nBilingual (English/Spanish) desirable\nKnowledge of local community resources & services\nComputer literate in MS Office Software and ability to learn new computer software including HMIS\nGood organizational, interpersonal, and communication skills required\nProficiency in MS Office software (Word, Excel, PowerPoint)\nAbility to write reports & to calculate basic figures and numbers\nDemonstrate a positive attitude & an ability to work with people of diverse backgrounds & circumstances\nAble to maintain a non-judgmental demeanor, using a professional approach and maintaining boundaries with clients\nAble to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills\nAbility to assess at-risk participants and situations\nExcellent verbal and written communication skills\nMust be able to complete Protect the Mission (PTM) training within 30 days of hire\nSuccessful criminal background clearance\nAbility to secure and maintain and Fingerprint Clearance Card\nRESPONSIBILITIES\nAssist shelter manager with monthly statistics and utilize data software and excel to help with grant reporting\nCollects, records, and analyzes documentation and referral sources\nWork hands-on with clients to refer them to community resources and support\nInput statistics and daily information into HMIS\nSupervise Program Assistant staff providing training, support, growth opportunities and correction when needed\nUphold PTM (child protection) policies and ensure training among staff\nCreate and manage Program Assistant’s weekly schedule, ensuring coverage to meet program needs.\nApprove vacation, sick leave and timecards for program assistant\nMentor and evaluate program assistants and report issues that either require correction, need increased observation, or provide positive feedback.\nCoordinate and oversee client living quarters and personal property to insure conformance to policy and protocol\nMaintain oversight of clients\nOversee client supplies including tracking use, organizing storage areas, and re-ordering supplies as necessary\nCoordinate social services and arrange appropriate assistance for clients.\nCoordinate and manage client’s involvement in outside activities such as support group meetings, church services, and appropriate special events.\nProvide assistance to other Family Service staff as assigned.\nProvide special administrative support to the Shelter Manager that may include: client database management, interfacing with IT regarding computer or network issues, and other special administrative projects.\nMOD (Manager-on-duty) for emergencies on a rotating schedule.\nOther duties as assigned as they relate to the position of Lead Program Assistant.\nPHYSICAL REQUIREMENTS\nQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.\nWhile performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.\nJob Type: Full-time\nPay: $19.50 - $21.00 per hour\nExpected hours: 40 per week\nBenefits:\n403(b)\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible schedule\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nVision insurance\nWork Location: In person","datePosted":"2026-04-12T20:44:53.776Z","dateModified":"2026-04-12T20:44:53.776Z","hiringOrganization":{"@type":"Organization","name":"Thesalvationarm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b3fc14cd84fe59b076218bd3"},"url":"https://jobsearcher.com/jobs/b3fc14cd84fe59b076218bd3"}}