{"schemaVersion":"jobsearcher.job.v1","id":"b3f6f3daabca571aefd5128e","url":"https://jobsearcher.com/jobs/b3f6f3daabca571aefd5128e","canonicalUrl":"https://jobsearcher.com/jobs/b3f6f3daabca571aefd5128e","title":"Senior Manager, Field Application Support","description":"Senior Manager, Field Application SupportThe purpose and scope of the position is to manage a regional team of field application scientists (FAS). Specifically the manager will monitor individual performance, identify areas of growth and continuing education, train new field application scientists in the territory and ensure company directives and policies are followed by all team members. This position will also be responsible for field application support to include providing scientific support to account managers, new and existing customers for selected accounts in assigned territory. Finally, this position will mentor and provide guidance to other FAS Managers.\r\nDUTIES AND RESPONSIBILITIESResponsible for ensuring the integration of information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking.\r\nEnsure successful team building by completing the following duties:Managing a regional team of field application scientists.\r\nPerforming annual, intermittent and disciplinary reviews.\r\nProviding training and development opportunities for new and current team members.\r\nProviding ongoing mentoring and support for reporting by team member.\r\nWorking closely with Director or Vice President of Scientific Support as needed.\r\nMentoring FAS Managers.Manage Customer SupportTrain customers on the use of MSD assays, instrumentation and software.\r\nAssist existing customers with assay troubleshooting and data analysis.\r\nProvide support for customers wishing to develop their own assays on MSD.\r\nCollaborate with regional sales managers to coordinate interactions between the sales and applications teams in the territory.Create reports and presentations from assay development visits, trainings and new evaluations.\r\nPresent scientific seminars at customer sites and conferences.\r\nPresent internal scientific peer training session to sales, FAS and management teams.\r\nAttend conferences and trade shows, provide feedback and reports.\r\nProvide market and product feedback to internal teams.\r\nMonitor and review current literature referencing MSD products.\r\nBe aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to colleagues and sales team.\r\nEXPERIENCE AND QUALIFICATIONSPh.D. in Life Sciences or related area requiredMaster’s or Bachelor’s degree in related field with equivalent experience consideredA minimum of five years of experience in a field application or scientific support position required; including a minimum of three years of hands on experience working in molecular biology lab, clinical lab, discovery lab or biochemistry in a research or clinical setting\r\nExperience in protein biochemistry required\r\nA minimum of five years of supervisory experience\r\nKNOWLEDGE, SKILLS AND ABILITIESA thorough understanding of the sales process for capital equipment and reagent sales in the life sciences marketplace\r\nDemonstrated a thorough understanding of the principles of immunoassays, their development and their applicability in different research fields\r\nA professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.\r\nOrganizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines.\r\nSolid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results.\r\nSolid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.).\r\nAbility to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and can maintain composure under pressure. Can easily mediate and resolve conflicts.\r\nAbility to identify complex problems and review related information to develop and evaluate options and implement solutions.\r\nDemonstrated critical thinking and analytical skills, as well as the ability to handle complex situations and demonstrate sound judgment and problem-solving\r\nGood understanding and competency with software and software systems.\r\nWorking knowledge of lab regulatory environments in academia and industry, experience of GxP workspaces.\r\nAbility to travel and work outside normal business hours as needed.\r\nPHYSICAL DEMANDSThis position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office and travel on a regular basis.\r\nWORK ENVIRONMENTThis position may require up to 30-50% travel within the designated territory to customer sites up to four/five days a week These visits may include work in a laboratory environment (which can include work with chemicals and hazardous materials).\r\nCOMPENSATION SUMMARYThe annual base salary for this position ranges from $131,600. to $205,700. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.\r\nBENEFITS SUMMARYAt MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.\r\nEEO/AA STATEMENTMSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.\r\nMeso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr","company":"Default Msd","rawCompany":"default msd","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-08T01:28:56.437Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"11-9121.00","title":"Natural Sciences Managers","slug":"natural-sciences-managers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"}],"industries":[{"code":"541714","title":"Research and Development in Biotechnology (except Nanobiotechnology)","slug":"research-and-development-in-biotechnology-except-nanobiotechnology"},{"code":"541715","title":"Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)","slug":"research-and-development-in-the-physical-engineering-and-life-sciences-except-nanotechnology-and-biotechnology"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Manager, Field Application Support","description":"Senior Manager, Field Application SupportThe purpose and scope of the position is to manage a regional team of field application scientists (FAS). Specifically the manager will monitor individual performance, identify areas of growth and continuing education, train new field application scientists in the territory and ensure company directives and policies are followed by all team members. This position will also be responsible for field application support to include providing scientific support to account managers, new and existing customers for selected accounts in assigned territory. Finally, this position will mentor and provide guidance to other FAS Managers.\r\nDUTIES AND RESPONSIBILITIESResponsible for ensuring the integration of information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking.\r\nEnsure successful team building by completing the following duties:Managing a regional team of field application scientists.\r\nPerforming annual, intermittent and disciplinary reviews.\r\nProviding training and development opportunities for new and current team members.\r\nProviding ongoing mentoring and support for reporting by team member.\r\nWorking closely with Director or Vice President of Scientific Support as needed.\r\nMentoring FAS Managers.Manage Customer SupportTrain customers on the use of MSD assays, instrumentation and software.\r\nAssist existing customers with assay troubleshooting and data analysis.\r\nProvide support for customers wishing to develop their own assays on MSD.\r\nCollaborate with regional sales managers to coordinate interactions between the sales and applications teams in the territory.Create reports and presentations from assay development visits, trainings and new evaluations.\r\nPresent scientific seminars at customer sites and conferences.\r\nPresent internal scientific peer training session to sales, FAS and management teams.\r\nAttend conferences and trade shows, provide feedback and reports.\r\nProvide market and product feedback to internal teams.\r\nMonitor and review current literature referencing MSD products.\r\nBe aware of and maintain a good working knowledge of key competitor technologies and provide strategic information to colleagues and sales team.\r\nEXPERIENCE AND QUALIFICATIONSPh.D. in Life Sciences or related area requiredMaster’s or Bachelor’s degree in related field with equivalent experience consideredA minimum of five years of experience in a field application or scientific support position required; including a minimum of three years of hands on experience working in molecular biology lab, clinical lab, discovery lab or biochemistry in a research or clinical setting\r\nExperience in protein biochemistry required\r\nA minimum of five years of supervisory experience\r\nKNOWLEDGE, SKILLS AND ABILITIESA thorough understanding of the sales process for capital equipment and reagent sales in the life sciences marketplace\r\nDemonstrated a thorough understanding of the principles of immunoassays, their development and their applicability in different research fields\r\nA professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.\r\nOrganizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines.\r\nSolid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results.\r\nSolid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.).\r\nAbility to effectively deal with internal and external customers and staff. Ability to interact with a high level of patience, tact, and diplomacy, and can maintain composure under pressure. Can easily mediate and resolve conflicts.\r\nAbility to identify complex problems and review related information to develop and evaluate options and implement solutions.\r\nDemonstrated critical thinking and analytical skills, as well as the ability to handle complex situations and demonstrate sound judgment and problem-solving\r\nGood understanding and competency with software and software systems.\r\nWorking knowledge of lab regulatory environments in academia and industry, experience of GxP workspaces.\r\nAbility to travel and work outside normal business hours as needed.\r\nPHYSICAL DEMANDSThis position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office and travel on a regular basis.\r\nWORK ENVIRONMENTThis position may require up to 30-50% travel within the designated territory to customer sites up to four/five days a week These visits may include work in a laboratory environment (which can include work with chemicals and hazardous materials).\r\nCOMPENSATION SUMMARYThe annual base salary for this position ranges from $131,600. to $205,700. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate’s knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.\r\nBENEFITS SUMMARYAt MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.\r\nEEO/AA STATEMENTMSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please visit here.\r\nMeso Scale Diagnostics uses E-Verify to validate the work eligibility of candidates.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr","datePosted":"2026-10-08T01:28:56.437Z","dateModified":"2026-10-08T01:28:56.437Z","hiringOrganization":{"@type":"Organization","name":"Default Msd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b3f6f3daabca571aefd5128e"},"url":"https://jobsearcher.com/jobs/b3f6f3daabca571aefd5128e"}}