Staff User Experience Researcher (Hybrid-Acton, MA or San Diego, CA)

Staff User Experience (UX) ResearcherInsulet has the mission to simplify life for people living with diabetes. We are seeking a Staff User Experience (UX) Researcher to join our growing Innovation & Strategy organization. This role will conduct global research to deeply understand the needs, behaviors, and experiences of People Living With Diabetes (PWDs) and Health Care Providers (HCPs).The Staff UX Researcher will lead research initiatives in close collaboration with cross functional UX partners supporting Insulet’s digital and service-based customer experiences (DSCX). This individual will identify new opportunity areas, inform product and service strategy, and elevate the quality and impact of digital experiences. The ideal candidate is a strategic and curious researcher with strong qualitative and quantitative expertise, capable of translating insights into meaningful business and customer outcomes.Key ResponsibilitiesLead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basisDesign and execute complex qualitative and quantitative research studies using rigorous, best practice methodologiesServe as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidanceAdditional ExpectationsDemonstrated ability to build and sustain strong, trust-based relationships across a matrixed organizationStrategic thinker who can operate at both high-level and detailed execution levels, with a strong bias toward actionIndependently lead multiple concurrent research initiatives while partnering closely with UX leadership and cross-functional stakeholdersOwn the end-to-end UX research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findingsPartner closely with legal and data privacy teams to ensure all research activities are compliant with regulatory and privacy standardsDeliver clear, compelling research reports and presentations with strong storytelling and data visualizationCommunicate proactively and effectively with the Senior User Research Manager, peers, and partnersMentor partner researchers throughout the execution phases of the research lifecycleEvangelize user insights to influence strategy, design decisions, and customer-centered outcomesContinuously identify opportunities to evolve and improve research practices, tools, and processesBasic QualificationsBachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field7+ years of professional UX research experience supporting physical, digital, web, and/or service-based productsFamiliarity with IT systems and experience in medical, healthcare, and/or diabetes-related domainsStrong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesisDemonstrated ability to drive data-informed design and business decision-makingPreferred QualificationsFamiliarity working with partners from call center analytics, digital web analytics, salesforce lightning, data science.Experience working in regulated medical or healthcare environments, specifically insulin delivery systems.Comfort collaborating across time zones, including teams based in the U.S. and Europe.Experience conducting international research and supporting global initiativesNOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office).Additional InformationCompensation & BenefitsFor U.S.-based positions only, the annual base salary range for this role is $142,400.00 - $213,575.00This position may also be eligible for incentive compensation.We Offer a Comprehensive Benefits Package, IncludingMedical, dental, and vision insurance401(k) with company matchPaid time off (PTO)And additional employee wellness programsApplication DetailsThis job posting will remain open until the position is filled.To apply, please visit the Insulet Careers site and submit your application online.