{"schemaVersion":"jobsearcher.job.v1","id":"b3d72b1736dcaee34fc6ad71","url":"https://jobsearcher.com/jobs/b3d72b1736dcaee34fc6ad71","canonicalUrl":"https://jobsearcher.com/jobs/b3d72b1736dcaee34fc6ad71","title":"Remote Technical Support Engineer - FileCloud","description":"FileCloud is seeking an enthusiastic Technical Support Engineer based in the US to diagnose, troubleshoot, and resolve customer issues. This role is fully remote and will require working remotely with other team members.\r\nYou will test features, handle Level 1–2 tickets within SLA, and create knowledge base content. Strong English communication and Windows/Linux administration are preferred. The position offers mentorship, flexible hours, and a comprehensive benefits package.\r\nJ-18808-Ljbffr","company":"File Cloud","rawCompany":"file cloud","city":"Tampa","state":"FL","isRemote":true,"isActive":false,"createdAt":"2026-08-07T00:55:33.476Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Technical Support Engineer - FileCloud","description":"FileCloud is seeking an enthusiastic Technical Support Engineer based in the US to diagnose, troubleshoot, and resolve customer issues. This role is fully remote and will require working remotely with other team members.\r\nYou will test features, handle Level 1–2 tickets within SLA, and create knowledge base content. Strong English communication and Windows/Linux administration are preferred. The position offers mentorship, flexible hours, and a comprehensive benefits package.\r\nJ-18808-Ljbffr","datePosted":"2026-08-07T00:55:33.476Z","dateModified":"2026-08-07T00:55:33.476Z","hiringOrganization":{"@type":"Organization","name":"File Cloud","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tampa","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b3d72b1736dcaee34fc6ad71"},"url":"https://jobsearcher.com/jobs/b3d72b1736dcaee34fc6ad71"}}