Intake Specialist Remote (28)

Intake Specialist RemoteBilingual Intake Specialist - Remote | Alert CommunicationsAlert Communications is a 24/7/365 live answering service exclusively serving the legal industry. We handle leads, intake, and client support for law firms and legal professionals across all practice areas. Our team thrives on core values of Client Success, Ownership, and Teamwork, with a remote-first culture that supports personal and professional growth.We are offering Full Time and Part Time positions starting at $17.00 an hour.Position Summary:As an Intake Specialist, you will be the first point of contact for potential clients calling into law firms. Your role involves accurately classifying and qualifying leads, delivering top-tier customer service, and ensuring a seamless intake experience-all while representing both Alert Communications and our legal partners with professionalism and empathy.Key Responsibilities:Deliver exceptional service aligned with Alert's core valuesAccurately gather and input caller details using scripted promptsFollow all account-specific protocols and escalation proceduresAdapt communication tone and approach to each caller's needsAchieve performance and productivity goalsUse time and system resources efficiently and honestlyRequirements:Location: Must reside in Arizona (We do not hire out of Maricopa County or Flagstaff)Language Fluency: Fluent written and verbal communication in English and Spanish is mandatory.Passion for helping othersPrior experience in customer service, call centers, sales, or hospitality (legal industry preferred)Strong written and verbal communication (spelling and grammar matters)Able to work evenings, weekends, and holidaysTyping speed: 35 WPMProficiency using computers and multiple screens/systemsTech/Internet Requirements:This is a remote position that requires dedicated home setup.Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi).Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer.You must have a PC/Laptop (Windows 11 or higher) (No Apple/Macbooks/Tablets)Wired USB headset with a micWhat We Offer:Employee Stock OwnershipFull Medical, Dental, VisionPaid Vacation401K with Company MatchingFree Life Insurance PolicyLegal AssistanceWith over 40 years of experience, Alert Communication powers client communication in the legal, healthcare, and home services sectors. We support more than 3,000 clients across North America as a trusted, people-powered voice for their businesses.Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.