{"schemaVersion":"jobsearcher.job.v1","id":"b3a93cfaad383aa9f1968fc5","url":"https://jobsearcher.com/jobs/b3a93cfaad383aa9f1968fc5","canonicalUrl":"https://jobsearcher.com/jobs/b3a93cfaad383aa9f1968fc5","title":"Technical Operations Supervisor","description":"ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We’re the trusted partner that IT leaders turn to when technology can’t afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it’s managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.\nIf you’re passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.\nCome join us in our mission of being the Human Side of Hardware! As the Technical Operations Supervisor , you will play a critical role in ensuring daily operational success by managingtask execution, facilitating team communications, and upholding service standards. Reporting to the Field OperationsManager, you will be responsible for executing the daily plan, coaching team members, and ensuring compliance withestablished processes and quality standards. This role is both people- and process-focused, requiring a balance of tacticalleadership and operational discipline.\nWhat You’ll Do: Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.\nLead daily standup meetings to communicate priorities, metrics, and task expectations to team members.\nMonitor team performance and provide coaching and support to drive continuous improvement.\nFacilitate execution of assigned accountability initiatives and support internal communication of related goals.\nProvide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution oftechnical issues\nSupport onboarding and ongoing training of technicians, ensuring compliance with internal SOPs and regulatoryrequirements.\nAudit and manage the completion of open/unclosed internal tasks to ensure operational compliance.\nMonitor pending diagnostics and communicate follow-up actions to team members and leadership.\nPartner with Quality Assurance teams to ensure work meets defined standards and that feedback loops are inplace.\nTrack progress against service level agreements (SLAs) and elevate risks to timelines or quality as needed.\nContribute to documentation and updates of Standard Operating Procedures (SOPs) to reflect current practices.\nOversee safety, organization, and day-to-day operations within the assigned worksite.\nConduct regular cycle counts and ensure accurate inventory tracking and reporting.\nApprove timecards and time-off requests in accordance with company policies and payroll timelines.\nServe as a frontline resource for issue escalation, helping troubleshoot problems and facil\nitate timely resolutions.\nLead by example to promote a positive, accountable, and performance-driven culture.\nAttend and participate in quarterly company leadership offsite meetings, collaborating on company initiativesand deliverables.\nEngage with vendors, customers, and team members with a positive attitude, aligning with the company’s corevalues.\nDrive excellence in Health and Safety programs, ensuring a culture of a safe work environment by eliminatinghazards and risks wherever possible.\nPerform other duties as assigned by leadership.\nWhat You’ll Bring: 3+ years of management experience with direct supervisory responsibilities.\n3+ years in project management, including planning and execution.\n1+ year of customer service experience.\nCommitment to staying current on technology and manufacturer procedures.\nStrong skills in Microsoft Excel, Word, or Google Suite.\nExperience using data to make informed decisions.\nNetsuite or Salesforce experience preferred.\nAbility to travel up to 5% of the year as needed.\nPerks and Benefits: Comprehensive Medical, Dental, and Vision plans to keep you feeling your best\n401(k) with employer match—because your future matters\nCompany-paid Life Insurance, plus HSA & FSA options\nEmployee Assistance Program (EAP) for real support when you need it\nAdoption Assistance to help grow your family\nCommuter Benefits for an easier ride\nFree Coursera Professional Certifications to level up your skills\nGenerous vacation & sick time, plus paid time off to give back to your community\n$70,304 - $77,600 a year\nAt ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.\nComputerCare is proud to be an Equal Opportunity and Affirmitive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\n\n#J-18808-Ljbffr","company":"Computercare","rawCompany":"computercare","city":"Newark","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-09-08T04:02:20.163Z","occupations":[{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Operations Supervisor","description":"ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We’re the trusted partner that IT leaders turn to when technology can’t afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it’s managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.\nIf you’re passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.\nCome join us in our mission of being the Human Side of Hardware! As the Technical Operations Supervisor , you will play a critical role in ensuring daily operational success by managingtask execution, facilitating team communications, and upholding service standards. Reporting to the Field OperationsManager, you will be responsible for executing the daily plan, coaching team members, and ensuring compliance withestablished processes and quality standards. This role is both people- and process-focused, requiring a balance of tacticalleadership and operational discipline.\nWhat You’ll Do: Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.\nLead daily standup meetings to communicate priorities, metrics, and task expectations to team members.\nMonitor team performance and provide coaching and support to drive continuous improvement.\nFacilitate execution of assigned accountability initiatives and support internal communication of related goals.\nProvide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution oftechnical issues\nSupport onboarding and ongoing training of technicians, ensuring compliance with internal SOPs and regulatoryrequirements.\nAudit and manage the completion of open/unclosed internal tasks to ensure operational compliance.\nMonitor pending diagnostics and communicate follow-up actions to team members and leadership.\nPartner with Quality Assurance teams to ensure work meets defined standards and that feedback loops are inplace.\nTrack progress against service level agreements (SLAs) and elevate risks to timelines or quality as needed.\nContribute to documentation and updates of Standard Operating Procedures (SOPs) to reflect current practices.\nOversee safety, organization, and day-to-day operations within the assigned worksite.\nConduct regular cycle counts and ensure accurate inventory tracking and reporting.\nApprove timecards and time-off requests in accordance with company policies and payroll timelines.\nServe as a frontline resource for issue escalation, helping troubleshoot problems and facil\nitate timely resolutions.\nLead by example to promote a positive, accountable, and performance-driven culture.\nAttend and participate in quarterly company leadership offsite meetings, collaborating on company initiativesand deliverables.\nEngage with vendors, customers, and team members with a positive attitude, aligning with the company’s corevalues.\nDrive excellence in Health and Safety programs, ensuring a culture of a safe work environment by eliminatinghazards and risks wherever possible.\nPerform other duties as assigned by leadership.\nWhat You’ll Bring: 3+ years of management experience with direct supervisory responsibilities.\n3+ years in project management, including planning and execution.\n1+ year of customer service experience.\nCommitment to staying current on technology and manufacturer procedures.\nStrong skills in Microsoft Excel, Word, or Google Suite.\nExperience using data to make informed decisions.\nNetsuite or Salesforce experience preferred.\nAbility to travel up to 5% of the year as needed.\nPerks and Benefits: Comprehensive Medical, Dental, and Vision plans to keep you feeling your best\n401(k) with employer match—because your future matters\nCompany-paid Life Insurance, plus HSA & FSA options\nEmployee Assistance Program (EAP) for real support when you need it\nAdoption Assistance to help grow your family\nCommuter Benefits for an easier ride\nFree Coursera Professional Certifications to level up your skills\nGenerous vacation & sick time, plus paid time off to give back to your community\n$70,304 - $77,600 a year\nAt ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.\nComputerCare is proud to be an Equal Opportunity and Affirmitive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\n\n#J-18808-Ljbffr","datePosted":"2026-09-08T04:02:20.163Z","dateModified":"2026-09-08T04:02:20.163Z","hiringOrganization":{"@type":"Organization","name":"Computercare","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b3a93cfaad383aa9f1968fc5"},"url":"https://jobsearcher.com/jobs/b3a93cfaad383aa9f1968fc5"}}