{"schemaVersion":"jobsearcher.job.v1","id":"b37ba3802dc22fb618f0d735","url":"https://jobsearcher.com/jobs/b37ba3802dc22fb618f0d735","canonicalUrl":"https://jobsearcher.com/jobs/b37ba3802dc22fb618f0d735","title":"Application Support Developer","description":"Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.\r\nApplication Support Agent Junior What We Are Looking For We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.\r\nWhat You Will Do on a Daily Basis Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;\r\nIdentify problems, carry out analysis, and upscale issues to the development team in order to resolve the root cause;\r\nKeep end users informed of request status and progress;\r\nParticipate in and prepare meetings with the development team, clients, and other stakeholders;\r\nContribute to knowledge sharing within the team;\r\nDeliver online theoretical training to internal staff from the EU Institution;\r\nParticipate in hands-on, on-site training sessions.\r\nJoin Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.\r\nApplication Support Agent Junior What We Are Looking For We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.\r\nWhat You Will Do on a Daily Basis Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;\r\nIdentify problems, carry out analysis, and upscale issues to the development team in order to resolve the root cause;\r\nKeep end users informed of request status and progress;\r\nParticipate in and prepare meetings with the development team, clients, and other stakeholders;\r\nContribute to knowledge sharing within the team;\r\nDeliver online theoretical training to internal staff from the EU Institution;\r\nParticipate in hands-on, on-site training sessions.\r\nYour Key Skills Higher education or equivalent relevant professional experience;\r\nAt least 1 year of successful experience in a support role;\r\nEnglish proficiency at minimum B2 level, both written and spoken, is mandatory;\r\nGood analytical skills and the ability to understand processes quickly;\r\nSolution-oriented, proactive, and reactive in addressing problems;\r\nStrong communication skills with a focus on customer satisfaction;\r\nAbility to work in an international and multicultural environment;\r\nStrong team player with excellent interpersonal skills;\r\nAbility to work well under pressure and to share knowledge with audiences at different levels.\r\nYour Main Qualifications Knowledge of any other language is considered an asset;\r\nITIL Foundation certification is considered an asset;\r\nExperience working in a European institution is considered an asset;\r\nKnowledge of SQL is considered an asset;\r\nEU Citizenship.\r\nWhat We Offer Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverseand enriching workplace.\r\nDiverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.\r\nSkill Development: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.\r\nLong-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.\r\nContributing to European Initiatives: Make a meaningful impact on regional and global challenges.\r\nAxians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.\r\nSubmit your application At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you need any accomadation, please reach out to recruitment.axianslux@axians.com with the subject ASAJ.DV\r\nJ-18808-Ljbffr","company":"Axians Ei","rawCompany":"axians ei","city":"Brussels","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-12T00:51:35.223Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Developer","description":"Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.\r\nApplication Support Agent Junior What We Are Looking For We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.\r\nWhat You Will Do on a Daily Basis Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;\r\nIdentify problems, carry out analysis, and upscale issues to the development team in order to resolve the root cause;\r\nKeep end users informed of request status and progress;\r\nParticipate in and prepare meetings with the development team, clients, and other stakeholders;\r\nContribute to knowledge sharing within the team;\r\nDeliver online theoretical training to internal staff from the EU Institution;\r\nParticipate in hands-on, on-site training sessions.\r\nJoin Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.\r\nApplication Support Agent Junior What We Are Looking For We are looking for an Application Support Agent to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability and performance of business-critical digital services. You will work closely with users, technical teams and stakeholders to provide effective solutions and an excellent support experience.\r\nWhat You Will Do on a Daily Basis Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support;\r\nIdentify problems, carry out analysis, and upscale issues to the development team in order to resolve the root cause;\r\nKeep end users informed of request status and progress;\r\nParticipate in and prepare meetings with the development team, clients, and other stakeholders;\r\nContribute to knowledge sharing within the team;\r\nDeliver online theoretical training to internal staff from the EU Institution;\r\nParticipate in hands-on, on-site training sessions.\r\nYour Key Skills Higher education or equivalent relevant professional experience;\r\nAt least 1 year of successful experience in a support role;\r\nEnglish proficiency at minimum B2 level, both written and spoken, is mandatory;\r\nGood analytical skills and the ability to understand processes quickly;\r\nSolution-oriented, proactive, and reactive in addressing problems;\r\nStrong communication skills with a focus on customer satisfaction;\r\nAbility to work in an international and multicultural environment;\r\nStrong team player with excellent interpersonal skills;\r\nAbility to work well under pressure and to share knowledge with audiences at different levels.\r\nYour Main Qualifications Knowledge of any other language is considered an asset;\r\nITIL Foundation certification is considered an asset;\r\nExperience working in a European institution is considered an asset;\r\nKnowledge of SQL is considered an asset;\r\nEU Citizenship.\r\nWhat We Offer Multicultural Environment: You will work alongside professionals from all over the world, fostering a diverseand enriching workplace.\r\nDiverse Projects: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.\r\nSkill Development: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.\r\nLong-term Opportunities: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.\r\nContributing to European Initiatives: Make a meaningful impact on regional and global challenges.\r\nAxians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.\r\nSubmit your application At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you need any accomadation, please reach out to recruitment.axianslux@axians.com with the subject ASAJ.DV\r\nJ-18808-Ljbffr","datePosted":"2026-08-12T00:51:35.223Z","dateModified":"2026-08-12T00:51:35.223Z","hiringOrganization":{"@type":"Organization","name":"Axians Ei","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brussels","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b37ba3802dc22fb618f0d735"},"url":"https://jobsearcher.com/jobs/b37ba3802dc22fb618f0d735"}}