{"schemaVersion":"jobsearcher.job.v1","id":"b36570d58b50abacde3e47ea","url":"https://jobsearcher.com/jobs/b36570d58b50abacde3e47ea","canonicalUrl":"https://jobsearcher.com/jobs/b36570d58b50abacde3e47ea","title":"Solutions Engineer (Associate)","description":"Hyperbound (YC S23) is building the Sales Performance OS, a new category of sales-tech that helps enterprise sales organizations coach, measure, and scale top-performer behaviors.We just raised our $15M Series A, closed $1M+ in new ARR two months in a row, and are scaling from 15 → 30+ teammates this year. We are one of the fastest-growing companies in our batch, hitting 170%+ NRR this year and partnering with enterprise customers like Monday.com, Bloomberg, LinkedIn, Tipalti, Vanta, and Autodesk.We are scaling fast, and this is your chance to join right before liftoff.The RoleWe are hiring our first Associate Solutions Engineers to become product experts and own the front line of customer success. You will handle technical support, lead onboarding execution, and partner with Account Managers to drive adoption and expansions.This role is designed as a launchpad into becoming an Enterprise-Focused Solutions Engineer, the technical counterpart to our Strategic Account Managers. Within 12 to 18 months, you will be working directly with senior executives at some of the world’s best-known brands, helping them adopt and expand Hyperbound at scale.You will also work directly with our founders (your direct manager), the product team, and the pre-sales team. This kind of context and exposure across the full customer journey is rare, and it will give you a holistic view of how enterprise SaaS companies scale from the first sales conversation to enterprise-wide adoption.Along the way, you will gain mentorship from senior engineers and the founding team, sharpen your technical problem-solving skills, and build a unique blend of customer, technical, and business experience that will set you apart early in your career.What You Will DoBe the first line of technical problem-solving for customers, handling Tier 1 and Tier 2 support requestsRun onboarding execution: configure integrations, set up workflows, and ensure customers realize value quicklyPartner with AMs during expansions to validate technical feasibility and build demos or proof-of-conceptsMonitor product usage, resolve adoption blockers, and coach end-users on workflows and featuresAnalyze support tickets and surface trends to the product team, directly influencing the roadmapAutomate repetitive workflows by creating self-service docs, chatbots, or toolingObserve and analyze customer usage patterns, then translate insights into reports for product and engineeringBuild internal playbooks and customer-facing documentation to shorten time-to-valueCompensationBase salary: $100K-$110KBonus: $10K-$15K based on onboarding efficiency, adoption metrics, and support analyticsOTE: $110K-$125KYou May Be a Good Fit If…You are a new grad or have 0-2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation)You are curious and technically capable, comfortable debugging workflows, exploring APIs, and learning new systems quicklyYou want to work directly with enterprise customers and senior executives to see how technical solutions are deployed at global scaleYou are excited by the idea of growing into an Enterprise-Focused SE, or exploring a Product or PM path depending on your strengthsYou thrive in fast-paced environments and want to help shape the playbook, not just follow oneYou are eager to be on the ground floor of a breakout YC company, learning in-person with the founders, product team, and pre-sales teamCareer ProgressionThis role is designed as the starting point for a long-term career at Hyperbound.In your first 12 months, you will master onboarding, customer support, and adoption workflows while gaining direct exposure to enterprise customers.From there, you can grow into an Enterprise-Focused Solutions Engineer role, where you will own technical success for our largest accounts and sit in executive-level conversations with customers.Over time, you can choose to advance into leadership within the Solutions Engineering team or transition into a Product or PM track.BenefitsCommute, Medical, dental, and vision benefitsTake what you need vacation policyFree Lunch in-officeThis is not a remote role! 5x/week at our SF office.","company":"Hyperbound","rawCompany":"hyperbound","city":"California","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T17:14:31.300Z","occupations":[{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Engineer (Associate)","description":"Hyperbound (YC S23) is building the Sales Performance OS, a new category of sales-tech that helps enterprise sales organizations coach, measure, and scale top-performer behaviors.We just raised our $15M Series A, closed $1M+ in new ARR two months in a row, and are scaling from 15 → 30+ teammates this year. We are one of the fastest-growing companies in our batch, hitting 170%+ NRR this year and partnering with enterprise customers like Monday.com, Bloomberg, LinkedIn, Tipalti, Vanta, and Autodesk.We are scaling fast, and this is your chance to join right before liftoff.The RoleWe are hiring our first Associate Solutions Engineers to become product experts and own the front line of customer success. You will handle technical support, lead onboarding execution, and partner with Account Managers to drive adoption and expansions.This role is designed as a launchpad into becoming an Enterprise-Focused Solutions Engineer, the technical counterpart to our Strategic Account Managers. Within 12 to 18 months, you will be working directly with senior executives at some of the world’s best-known brands, helping them adopt and expand Hyperbound at scale.You will also work directly with our founders (your direct manager), the product team, and the pre-sales team. This kind of context and exposure across the full customer journey is rare, and it will give you a holistic view of how enterprise SaaS companies scale from the first sales conversation to enterprise-wide adoption.Along the way, you will gain mentorship from senior engineers and the founding team, sharpen your technical problem-solving skills, and build a unique blend of customer, technical, and business experience that will set you apart early in your career.What You Will DoBe the first line of technical problem-solving for customers, handling Tier 1 and Tier 2 support requestsRun onboarding execution: configure integrations, set up workflows, and ensure customers realize value quicklyPartner with AMs during expansions to validate technical feasibility and build demos or proof-of-conceptsMonitor product usage, resolve adoption blockers, and coach end-users on workflows and featuresAnalyze support tickets and surface trends to the product team, directly influencing the roadmapAutomate repetitive workflows by creating self-service docs, chatbots, or toolingObserve and analyze customer usage patterns, then translate insights into reports for product and engineeringBuild internal playbooks and customer-facing documentation to shorten time-to-valueCompensationBase salary: $100K-$110KBonus: $10K-$15K based on onboarding efficiency, adoption metrics, and support analyticsOTE: $110K-$125KYou May Be a Good Fit If…You are a new grad or have 0-2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation)You are curious and technically capable, comfortable debugging workflows, exploring APIs, and learning new systems quicklyYou want to work directly with enterprise customers and senior executives to see how technical solutions are deployed at global scaleYou are excited by the idea of growing into an Enterprise-Focused SE, or exploring a Product or PM path depending on your strengthsYou thrive in fast-paced environments and want to help shape the playbook, not just follow oneYou are eager to be on the ground floor of a breakout YC company, learning in-person with the founders, product team, and pre-sales teamCareer ProgressionThis role is designed as the starting point for a long-term career at Hyperbound.In your first 12 months, you will master onboarding, customer support, and adoption workflows while gaining direct exposure to enterprise customers.From there, you can grow into an Enterprise-Focused Solutions Engineer role, where you will own technical success for our largest accounts and sit in executive-level conversations with customers.Over time, you can choose to advance into leadership within the Solutions Engineering team or transition into a Product or PM track.BenefitsCommute, Medical, dental, and vision benefitsTake what you need vacation policyFree Lunch in-officeThis is not a remote role! 5x/week at our SF office.","datePosted":"2026-04-12T17:14:31.300Z","dateModified":"2026-04-12T17:14:31.300Z","hiringOrganization":{"@type":"Organization","name":"Hyperbound","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"California","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b36570d58b50abacde3e47ea"},"url":"https://jobsearcher.com/jobs/b36570d58b50abacde3e47ea"}}