Lead HVAC Service Technician

Lead HVAC Service TechnicianLead HVAC Service TechnicianAbout the RoleKalamazoo Mechanical, Inc. is seeking asenior-level commercial HVAC/R technical leaderto elevate our service team's performance, training, and culture. This is aworking leadership rolenot a desk job. You'll be thego-to technical authority , mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field.Core ResponsibilitiesTechnical Leadership & Field SupportServe as thehighest-level technical resourcefor diagnosing and resolving complex HVAC/R issues Provide real-time troubleshooting support when technicians are stuck Consult onrepair vs. replacedecisions with technicians, sales, and leadership Troubleshootanything and everythingRTUs, chillers, boilers, hydronics, controls, refrigeration Provide technical consultation toconstruction and fast-track teamsto overcome field challenges Training, Coaching & MentorshipTrain and mentor service technicians through:Ride-alongs 1:1 technical coaching sessions Real-world, on-the-job trainingMaximize learning throughlive jobs , not classroom-only training Identify skill gaps and proactively address them Foster technician confidence, accountability, ownership, and professionalism Team Development & CultureEnsureteam cohesion, alignment, and morale Foster and sustain astrong customer service culture Model professionalism, craftsmanship, and safety excellence Participate in call monitoring and feedback to improve service quality Actively set the tone for alean, high-performance service teampositioned for growth Hiring & Capability AssessmentParticipate in interviewing, testing, and evaluating new service technician candidates Accurately assess technician capabilities and skill levels Provide input on hiring, promotions, and development pacing Cross-Functional CollaborationCoordinate with:Dispatcher, Admin & Office Team Project Managers Leadership teamConsult on system design, serviceability, and long-term performance implications Required Qualifications10+ yearsexperience as a commercial service technician in HVAC/R Recognizedtechnical expertwithin commercial HVAC/R Strong working knowledge of:RTUs, boilers, furnace/AC, AHU, pumps, fans Commercial refrigeration Web-based and standalone controlsEngineering-minded problem solver who understands systems, not just components Exceptional troubleshooting ability under pressure History of teaching, coaching, and developing others, & natural desire to do so Strong communication skills calm, clear, and respected Safety-conscious Clean driving record Preferred Experience & TraitsStrong working knowledge of:Chillers, cooling towers Hot side food service equipmentHVAC Installation & construction experience Compensation & BenefitsSalaried Position:$115,000 $135,000(Equivalent to $55$65/hr; final offer based on experience)Company vehicle Signing or Relocation bonusavailable and negotiable 401(k) withautomatic 3% company contribution(no employee contribution required) Profit sharing(historically 6%9% of pay, paid annually) 100% employer-paid health insurance HSA & FSA options Paid time off No on-call obligation Employee referral program Compensation details:115000-135000 Hourly Wage PIf7152d09a654-26289-40160066