Receptionist Service assistatn - State Farm Insurance South Bay

Benefits:401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementTraining & developmentKey ResponsibilitiesFront Desk & Customer ExperienceGreet customers warmly and professionally in person and by phoneCreate a positive, helpful, and efficient customer experienceSchedule appointments and manage basic office coordinationCall Handling & Request RoutingAnswer incoming calls, identify customer needs, and route requests to the right team memberTake accurate messages and ensure timely follow-upSupport high call volume with calm, friendly communicationService Support (Training Provided) Assist with common customer service tasks such as:policy inquiries and basic information requestscollecting required documentsupdating customer contact detailsdirecting billing and claims questions appropriatelyLearn workflows that support licensed service staff (Account Managers/Customer Service Reps)Administrative & Office SupportData entry, document scanning, emailing, and organizing digital filesMaintain neat, organized front office operationsAssist with light marketing/admin tasks as neededGrowth Path: From Receptionist to Team MemberReceive hands-on training in insurance fundamentals and customer service workflowsBuild toward expanded service responsibilities after licensingOpportunity to grow into a licensed service team member role based on performance and readinessCandidate ProfileFriendly, outgoing, and professional demeanorStrong communication and active listening skillsOrganized, reliable, and comfortable multitaskingCustomer service experience preferred (reception, retail, hospitality, call center, medical office, etc.)Interest in building a long-term career in the insurance industry Bilingual Spanish is strongly encouraged and considered a major plus Must be able and willing to obtain a Personal Lines insurance license (training support provided)Licensing RequirementMust obtain Personal Lines license (timeline and support to be discussed during hiring) Licensing expenses may be reimbursed after 6 months (if applicable—confirm with your office policy)Position Logistics In-office role designed for collaboration, support, and hands-on learningYou may also receive coaching/training support from remote team membersStarts with receptionist/customer care focus, with a structured path toward licensed service responsibilitiesWhy Join Us?Strong training and mentorship in a stable, career-building industryClear growth path into a licensed role and long-term advancement opportunitiesSupportive team environment focused on service excellence and developmentApply Now for Immediate ConsiderationIf you enjoy helping people, want a career (not just a job), and are ready to grow into the insurance industry, we’d love to meet you.