{"schemaVersion":"jobsearcher.job.v1","id":"b3002a29d388fb4a4a509841","url":"https://jobsearcher.com/jobs/b3002a29d388fb4a4a509841","canonicalUrl":"https://jobsearcher.com/jobs/b3002a29d388fb4a4a509841","title":"Implementation Manager","description":"OverviewIn this role you will lead ADP's Implementation team to ensure timely, high-quality delivery of implementation services for new and existing clients. You will coordinate cross-functional efforts, manage escalations, and drive process improvements to enhance performance. You'll oversee talent development, performance reviews, and stakeholder communication to sustain engagement and service quality. The position offers influence across go-live transitions and offshore work, supporting a scalable, client-centric implementation capability.ResponsibilitiesPlan and manage operational and implementation activities to maintain service levels and resource balanceEngage with clients to escalate and investigate issues within agreed timeframesDrive process improvements to boost operational performanceEnsure adherence to implementation methodology and standard processesLead talent management including onboarding, development plans, reviews and successionFacilitate regular team and one-on-one meetings for feedback and engagementReview client feedback (NPS/Medalia) and close loop detractors with action plansAllocate client/employee issues to the team and monitor offshore workloadEscalate priority issues to Sales/Relationship Manager/Director as neededProvide escalation support for critical implementation issuesMonitor data entry quality to minimize security breachesLead allocated implementations during peak periods or escalationsCoach team and clients on applications and standard proceduresCoordinate with Transition Consultants, MS teams, RMs and Support for go-liveIdentify and transition tasks to offshore team where appropriateStay updated on technology developments affecting processesCoach and develop teams in best-practice usage of tools and processesMaintain strong focus on process adherence and risk managementKey requirements3–5 years' customer service or implementation experiencePrevious leadership/management experience preferredExperience in time and attendance, payroll or related systemsProven ability to build talent within teamsSignificant change management experience (process and culture)Knowledge of client contracts and SLAsEscalation leadership experience with problem-solving skillsCIS subject matter expertiseExperience creating/implementing processes and policyMonthly reporting, analysis and team activity planningWorkload allocation and schedule developmentProficiency in MS Word, Excel and OutlookProcess improvement and change management techniquesCoaching models for leadership and feedback mechanismsleadershipcommunicationproblem-solvingPayroll/time and attendance systemsCIS (Customer Information System)Process documentation and policy implementation","company":"Adp Automatic Data Processing","rawCompany":"adp automatic data processing","city":"Chaska","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-10-26T14:28:08.355Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Manager","description":"OverviewIn this role you will lead ADP's Implementation team to ensure timely, high-quality delivery of implementation services for new and existing clients. You will coordinate cross-functional efforts, manage escalations, and drive process improvements to enhance performance. You'll oversee talent development, performance reviews, and stakeholder communication to sustain engagement and service quality. The position offers influence across go-live transitions and offshore work, supporting a scalable, client-centric implementation capability.ResponsibilitiesPlan and manage operational and implementation activities to maintain service levels and resource balanceEngage with clients to escalate and investigate issues within agreed timeframesDrive process improvements to boost operational performanceEnsure adherence to implementation methodology and standard processesLead talent management including onboarding, development plans, reviews and successionFacilitate regular team and one-on-one meetings for feedback and engagementReview client feedback (NPS/Medalia) and close loop detractors with action plansAllocate client/employee issues to the team and monitor offshore workloadEscalate priority issues to Sales/Relationship Manager/Director as neededProvide escalation support for critical implementation issuesMonitor data entry quality to minimize security breachesLead allocated implementations during peak periods or escalationsCoach team and clients on applications and standard proceduresCoordinate with Transition Consultants, MS teams, RMs and Support for go-liveIdentify and transition tasks to offshore team where appropriateStay updated on technology developments affecting processesCoach and develop teams in best-practice usage of tools and processesMaintain strong focus on process adherence and risk managementKey requirements3–5 years' customer service or implementation experiencePrevious leadership/management experience preferredExperience in time and attendance, payroll or related systemsProven ability to build talent within teamsSignificant change management experience (process and culture)Knowledge of client contracts and SLAsEscalation leadership experience with problem-solving skillsCIS subject matter expertiseExperience creating/implementing processes and policyMonthly reporting, analysis and team activity planningWorkload allocation and schedule developmentProficiency in MS Word, Excel and OutlookProcess improvement and change management techniquesCoaching models for leadership and feedback mechanismsleadershipcommunicationproblem-solvingPayroll/time and attendance systemsCIS (Customer Information System)Process documentation and policy implementation","datePosted":"2026-10-26T14:28:08.355Z","dateModified":"2026-10-26T14:28:08.355Z","hiringOrganization":{"@type":"Organization","name":"Adp Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chaska","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b3002a29d388fb4a4a509841"},"url":"https://jobsearcher.com/jobs/b3002a29d388fb4a4a509841"}}