Contact Center Gunsmith Support Tech

Join Brownells as a Contact Center Gunsmith Support Tech: Empowering Adventure and Expertise At Brownells, we've been Serious About Firearms Since 1939®, connecting freedom-loving customers with products that outfit them for a lifetime of outdoor experiences and adventures. If you're passionate about gunsmithing and customer service, this is your chance to join a community where your skills and expertise will thrive. About the Role: As a Contact Center Gunsmith Support Tech at our Montezuma, IA location, you'll be the voice of Brownells, providing expert guidance and support to our valued customers. Working onsite from Monday to Friday, 8:30 AM - 5:00 PM, you'll be at the forefront of the firearms industry, shaping the future of Brownells. With a wage range that starts at $20/hour, this role offers a rewarding compensation package and a platform to apply your gunsmithing expertise in a dynamic environment. What You'll Do: Directly support customers via phone, chat, and email, ensuring high levels of satisfaction with first contact resolution. Offer expert advice on gunsmithing techniques, firearm maintenance, and product selection to enhance the customer's experience. Build lasting relationships with frequent customers, fostering loyalty and advocacy. Assist with purchasing decisions, including ammo and reloading equipment, offering expertise on product selection and usage. Collaborate with our Customer Service and Technical Teams to solve complex customer issues. Technical Knowledge Requirements: Candidates for this position must possess a blend of customer service acumen and technical gunsmithing skills, including but not limited to: Customer Service Proficiency: Ability to manage account creation, order placement, and provide exceptional service through calls, chats, and emails. Firearms Expertise: Solid understanding of rifle, pistol, and shotgun operational systems, including their function, common parts, and the cycle of operation for troubleshooting purposes. Refinishing Skills: Knowledge of metal preparation, cold bluing, and painted finishes, with a preference for candidates familiar with bluing and Parkerizing processes. Shop Tool Use: Competence in using general shop tools such as calipers, files, pin punches, headspace gauges, with conceptual knowledge of lathe and mill operations. Reloading Knowledge: Basic understanding of the three-stage loading process for ammunition and common reloading practices. Optics and Sights: Foundational knowledge of optic and iron sights, including recommendations based on usage needs, measuring for sight cuts, and calculating sight heights. Firearm Models Familiarity: Familiarity with common firearms models across various brands (e.g., Glock, SIG, Smith & Wesson, Ruger, Colt, Remington, Browning, Winchester, Mossberg, Beretta, Benelli) to assist customers effectively. While we value direct experience in these areas, we also recognize the potential in candidates who demonstrate a strong foundation and eagerness to develop their skills further. If you are passionate about gunsmithing and customer service, possess a keen willingness to learn, and believe you can contribute significantly to our team, we encourage you to apply. Brownells is committed to fostering talent and supports the professional growth of our team members. Why Brownells? Passionate Community: Join a team dedicated to empowering the spirit of independence and adventure, serving firearm enthusiasts, collectors, hunters, competitors, and more. Generous Benefits: Enjoy ample paid time off, comprehensive medical, vision, and dental plans, a 5% 401(k) match, and exclusive employee discounts to gear up for your next adventure. Premier Environment: Immerse yourself in the outdoor lifestyle with access to our premier shooting complex and a supportive community of like-minded individuals. Ready to start your adventure? If you're passionate about gunsmithing and delivering unparalleled customer experiences, APPLY TODAY and become a vital part of the Brownells legacy. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation. Brownells’ Privacy Policy Statement (“Policy”) can be reviewed here: https://www.brownells.com/help/legal/privacy-policy/ Brownells’ California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.brownells.com/help/legal/california-recruitment-disclosures/