{"schemaVersion":"jobsearcher.job.v1","id":"b2bf45ace73f5ef0e3589c09","url":"https://jobsearcher.com/jobs/b2bf45ace73f5ef0e3589c09","canonicalUrl":"https://jobsearcher.com/jobs/b2bf45ace73f5ef0e3589c09","title":"Agent Experience Coordinator","description":"At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.Please note: this role is 100% in-office in Austin, TX.As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.At Compass You WillServe as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.Support the adoption of Compass technology and adjacent services by providing customers with 1:1 supportProvide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requestsWork collaboratively with other team members and departments to address questions and receive feedback on behalf of agentsAnswer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communicationsBe a culture carrier who inspires and empowers those around you with a positive and constructive approach. Support with office event organization, setup, and tear down. What We're Looking For1-2 years of previous experience in customer service, office management, hospitality, or operationsPrevious experience in real estate a plusPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plusGreat listening skills, connects well with others, and is empathetic of the customer’s pain pointsA passion for creating community within a space; you encourage in-office interaction, bonding and engagementStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quicklyStrong verbal and written communication skillsMeticulous attention to detail, highly organizedAbility to work in the office during standard operating hoursAbility to lift up to 25 lbsPerks That You Need To Know AboutParticipation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.Notice for California ApplicantsLos Angeles County Fair Chance Notice","company":"Compass","rawCompany":"compass","city":"Austin","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-07-03T11:03:14.501Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","slug":"executive-secretaries-and-executive-administrative-assistants"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"}],"industries":[{"code":"531210","title":"Offices of Real Estate Agents and Brokers","slug":"offices-of-real-estate-agents-and-brokers"},{"code":"531390","title":"Other Activities Related to Real Estate","slug":"other-activities-related-to-real-estate"},{"code":"531311","title":"Residential Property Managers","slug":"residential-property-managers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Agent Experience Coordinator","description":"At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.Please note: this role is 100% in-office in Austin, TX.As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.At Compass You WillServe as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.Support the adoption of Compass technology and adjacent services by providing customers with 1:1 supportProvide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requestsWork collaboratively with other team members and departments to address questions and receive feedback on behalf of agentsAnswer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communicationsBe a culture carrier who inspires and empowers those around you with a positive and constructive approach. Support with office event organization, setup, and tear down. What We're Looking For1-2 years of previous experience in customer service, office management, hospitality, or operationsPrevious experience in real estate a plusPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plusGreat listening skills, connects well with others, and is empathetic of the customer’s pain pointsA passion for creating community within a space; you encourage in-office interaction, bonding and engagementStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quicklyStrong verbal and written communication skillsMeticulous attention to detail, highly organizedAbility to work in the office during standard operating hoursAbility to lift up to 25 lbsPerks That You Need To Know AboutParticipation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.Notice for California ApplicantsLos Angeles County Fair Chance Notice","datePosted":"2026-07-03T11:03:14.501Z","dateModified":"2026-07-03T11:03:14.501Z","hiringOrganization":{"@type":"Organization","name":"Compass","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b2bf45ace73f5ef0e3589c09"},"url":"https://jobsearcher.com/jobs/b2bf45ace73f5ef0e3589c09"}}