{"schemaVersion":"jobsearcher.job.v1","id":"b2add9a4daa62b2ce29ee65d","url":"https://jobsearcher.com/jobs/b2add9a4daa62b2ce29ee65d","canonicalUrl":"https://jobsearcher.com/jobs/b2add9a4daa62b2ce29ee65d","title":"Customer Service Rep","description":"Your Responsibilities1. Use friendly and professional conduct in receiving all calls2. Stay logged into the phone system 90% of the workday and answers every call before the third ring3. Devote adequate attention to key account holders4. Key in telephoned, emailed and faxed orders into company database5. Follow up with open orders as needed6. Maintain working relationship with outside sales representatives, communicating prices and other requested information as needed7. Resolve purchasing and delivery discrepancies and recommends appropriate action to correct errors8. Create quotes in AS400 and distribute them to customers and / or OSR9. Work shipped less than ordered and pre-invoice audit report10. Try to move slow moving inventory specials (SDO)11. Audit handler order status, (make sure there are no status 10 or 00's at day's end)12. Create inventory hold tags13. Write requests for credit/debit memos for review by location Branch / DC Manager14. Stay continuously updated on product information15. Make scripted outbound calls to customers regarding product information and updates16. Submit IT work orders using Community Manager for any computer problems17. Expected to attend frequent product-training meetings before and after regular work hours as needed.18. Perform other duties as requested by the Branch Manager / DC Manager19. Assist in operational administrative tasks: processing will call paperwork and occasional inventory checks.20. Cross departmental and cross-location support for coordinating internal transfers of materials to fill customer orders21. Entry level purchasing support for special order needs for customer orders.To be Successful You Must Have the Following SkillsProven experience in office management or administrative support roles with strong organizational skillsExcellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software; Must be proficient in Microsoft Windows OS, required to use company databases and spreadsheet applicationsStrong communication skills with the ability to be bilingual is highly desirableExceptional time management skills with the ability to prioritize tasks effectivelyDemonstrated customer service expertise with a professional phone etiquette approachAbility to perform clerical tasks such as proofreading, filing, and calendar management efficientlyHave great mathematical skills such as adding, subtracting, multiplying and fractions.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.","company":"Bmd","rawCompany":"bmd","city":"Eureka","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-05-28T01:56:36.100Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Rep","description":"Your Responsibilities1. Use friendly and professional conduct in receiving all calls2. Stay logged into the phone system 90% of the workday and answers every call before the third ring3. Devote adequate attention to key account holders4. Key in telephoned, emailed and faxed orders into company database5. Follow up with open orders as needed6. Maintain working relationship with outside sales representatives, communicating prices and other requested information as needed7. Resolve purchasing and delivery discrepancies and recommends appropriate action to correct errors8. Create quotes in AS400 and distribute them to customers and / or OSR9. Work shipped less than ordered and pre-invoice audit report10. Try to move slow moving inventory specials (SDO)11. Audit handler order status, (make sure there are no status 10 or 00's at day's end)12. Create inventory hold tags13. Write requests for credit/debit memos for review by location Branch / DC Manager14. Stay continuously updated on product information15. Make scripted outbound calls to customers regarding product information and updates16. Submit IT work orders using Community Manager for any computer problems17. Expected to attend frequent product-training meetings before and after regular work hours as needed.18. Perform other duties as requested by the Branch Manager / DC Manager19. Assist in operational administrative tasks: processing will call paperwork and occasional inventory checks.20. Cross departmental and cross-location support for coordinating internal transfers of materials to fill customer orders21. Entry level purchasing support for special order needs for customer orders.To be Successful You Must Have the Following SkillsProven experience in office management or administrative support roles with strong organizational skillsExcellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software; Must be proficient in Microsoft Windows OS, required to use company databases and spreadsheet applicationsStrong communication skills with the ability to be bilingual is highly desirableExceptional time management skills with the ability to prioritize tasks effectivelyDemonstrated customer service expertise with a professional phone etiquette approachAbility to perform clerical tasks such as proofreading, filing, and calendar management efficientlyHave great mathematical skills such as adding, subtracting, multiplying and fractions.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.","datePosted":"2026-05-28T01:56:36.100Z","dateModified":"2026-05-28T01:56:36.100Z","hiringOrganization":{"@type":"Organization","name":"Bmd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eureka","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b2add9a4daa62b2ce29ee65d"},"url":"https://jobsearcher.com/jobs/b2add9a4daa62b2ce29ee65d"}}