{"schemaVersion":"jobsearcher.job.v1","id":"b27d7a838c366e0bfe0d348f","url":"https://jobsearcher.com/jobs/b27d7a838c366e0bfe0d348f","canonicalUrl":"https://jobsearcher.com/jobs/b27d7a838c366e0bfe0d348f","title":"Eagle STAR/PACE– L2/L3 Production Support Analyst /Developer","description":"Job Title\nSenior Eagle STAR & PACE Production Support Analyst (L2/L3)\nOverview / Summary\nSeeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.\nKey Responsibilities\nMonitor, analyze, and resolve production incidents within SLA.\nPerform root cause analysis (RCA) for recurring and systemic issues.\nProvide functional and technical troubleshooting for Eagle STAR and Eagle PACE.\nSupport batch processing, job monitoring, and data validation.\nHandle escalations and coordinate with development and infrastructure teams.\nSupport release deployments and post-implementation validation.\nPrepare documentation, runbooks, and knowledge articles.\nParticipate in Eagle STAR/PACE development activities.\nRequired Qualifications\nTechnical Skills\nStrong hands-on experience with:\nEagle STAR (Performance, Reporting)\nEagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)\nOracle SQL / PL-SQL for data analysis and troubleshooting\nExperience with Eagle Data Model.\nExperience with job scheduling tools (Control-M / Autosys preferred).\nUnderstanding of SDLC, change management, and production release processes.\nExperience using ticketing tools such as ServiceNow or Jira.\nFunctional / Domain Expertise\nInvestment Management / Asset Management domain knowledge.\nUnderstanding of:\nSecurity reference data\nPricing and corporate actions\nPortfolio positions and transactions\nPerformance measurement concepts (TWR preferred)\nExperience\n6+ years of overall IT experience.\n4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.\nExperience working in an L2/L3 production support environment.\nSoft Skills\nStrong analytical and problem-solving skills.\nAbility to work under tight reporting deadlines.\nGood communication skills with business users and project management teams.\nAbility to work in an onshore/offshore model.\nNice to Have\nExperience with FactSet or other performance systems.\nExposure to Eagle Accounting.\nExperience in performance attribution environments.\nPay: $50.00 - $60.00 per hour\nWork Location: Remote","company":"Rsatechgroup","rawCompany":"rsatechgroup","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T13:03:50.749Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Eagle STAR/PACE– L2/L3 Production Support Analyst /Developer","description":"Job Title\nSenior Eagle STAR & PACE Production Support Analyst (L2/L3)\nOverview / Summary\nSeeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.\nKey Responsibilities\nMonitor, analyze, and resolve production incidents within SLA.\nPerform root cause analysis (RCA) for recurring and systemic issues.\nProvide functional and technical troubleshooting for Eagle STAR and Eagle PACE.\nSupport batch processing, job monitoring, and data validation.\nHandle escalations and coordinate with development and infrastructure teams.\nSupport release deployments and post-implementation validation.\nPrepare documentation, runbooks, and knowledge articles.\nParticipate in Eagle STAR/PACE development activities.\nRequired Qualifications\nTechnical Skills\nStrong hands-on experience with:\nEagle STAR (Performance, Reporting)\nEagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)\nOracle SQL / PL-SQL for data analysis and troubleshooting\nExperience with Eagle Data Model.\nExperience with job scheduling tools (Control-M / Autosys preferred).\nUnderstanding of SDLC, change management, and production release processes.\nExperience using ticketing tools such as ServiceNow or Jira.\nFunctional / Domain Expertise\nInvestment Management / Asset Management domain knowledge.\nUnderstanding of:\nSecurity reference data\nPricing and corporate actions\nPortfolio positions and transactions\nPerformance measurement concepts (TWR preferred)\nExperience\n6+ years of overall IT experience.\n4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.\nExperience working in an L2/L3 production support environment.\nSoft Skills\nStrong analytical and problem-solving skills.\nAbility to work under tight reporting deadlines.\nGood communication skills with business users and project management teams.\nAbility to work in an onshore/offshore model.\nNice to Have\nExperience with FactSet or other performance systems.\nExposure to Eagle Accounting.\nExperience in performance attribution environments.\nPay: $50.00 - $60.00 per hour\nWork Location: Remote","datePosted":"2026-08-05T13:03:50.749Z","dateModified":"2026-08-05T13:03:50.749Z","hiringOrganization":{"@type":"Organization","name":"Rsatechgroup","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b27d7a838c366e0bfe0d348f"},"url":"https://jobsearcher.com/jobs/b27d7a838c366e0bfe0d348f"}}