Head

Title: Head Teller/Universal BankerReports to: Branch ManagerOverview:Responsible for supervising the teller line, performing paying and receiving duties and general clerical work as needed. Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as neededEssential Duties:Supervises the total operations of the teller lineProvides on-the-job training for tellersResolves problems & exceptions on the teller lineBalances teller over & short GLHandles cash requirements for branchBalances ATMAssists in teller scheduling to ensure appropriate coverageWorks teller line as neededPrepare monthly audits, consignment items, & petty cash drawerPromote and maintain positive relations with all contacts, customers and potential customersComply with all department and company policies and procedures.Contribute to the fulfillment of department and company objectives and goals.Perform as a team member in allocating and coordinating the work flow.Will be involved in ordering, receiving, verifying, and distributing cash.Operates a teller's window to serve the bank's customers by:Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.Accepting savings deposits and withdrawals, verifying signatures.Providing additional customer services including Official Checks, and Money Orders.Balances cash dailyAccepting payments for all loanOpens and closes vault under dual controlMay be responsible for bank opening/closing.Perform all duties in compliance with BSA/AML regulations and requirementsObtains adequate data for CIP on all wire and money instrument transactionsPromote and maintain positive relations with all contacts, customers and potential customersPerform as a team member in allocating and coordinating the work flowMay train new employees and answer co-worker questionsPromote, explain, and sell all banking productsPrepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.Obtains adequate data for CIP on all wire and money instrument transactionsEnsure proper customer information is collected and OFAC verification is performed before opening an accountPerform Risk Rating Assessment and Due Diligence for all customers.Maintain and update customer informationMonitors and reports suspicious activity to the BSA OfficerCompetencies:CommunicationGreets customers and coworkers in a friendly mannerUses common courtesy when speaking with customers and coworkersCommunicates clearly and effectively in writing and speakingReacts to feedback appropriatelyAble to communicate negative information positively and professionallyComplianceFamiliar with the overall BSA/AML regulations and requirementsExhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SARExhibits adequate knowledge of the following concepts: placement, layering, and integrationFamiliar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an accountExhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans productsKnows where and to whom any "suspicious" activity should be reportedPersonal IntegrityDemonstrates commitment to providing quality service to customersMakes commitments that are within the scope of the positionAccepts responsibility for own workMaintains strong commitment to the bank's conduct/accuracy guidelinesTaking responsibility for a thorough and detailed method of working.RespectValues diversity, differences in experience, backgrounds, and opinions of othersTreats all people with dignity and honestyShows respect and sensitivity for cultural differencesRespects the confidential nature of informationMaintains composure when dealing with the unexpectedTeam WorkPromotes teamwork with flexibility and cooperationWorks in the best interest of their team to achieve overall Bank goalsKnows when to ask for help, solicit input from appropriate resourcesWorks effectively and productively with all areas of the BankCustomer FocusKnowing the (internal and external) customer business needs and acting accordingly;Anticipating customer needsGiving high priority to customer satisfaction and customer serviceJob KnowledgeUnderstands policies, procedures, and regulations related to their job description.Has the product and operational knowledge needed to do the job.Has the technical skills required to do the job and uses technology appropriately.Remains current on all Bank communication.Personal DevelopmentContinues to develop knowledge of Metro City Bank products, services, and proceduresDemonstrates commitment to continuous learning and improvementRemains current on all Compliance courses as assignedEducation/ Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceSoftware skills including Microsoft Office, Adobe, Internet, and EmailAbility to speak effectively before customers or employees of organizationBilingual skills preferred - English/Korean, English/Chinese, English/Spanish, English/VietnamesePrevious Work Experience:* 2+ years previous Teller experienceWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.AAP/EEO Statement:Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons