Senior macOS Engineer / Desktop Support L3 (MDM Specialist) - Only W2

Role: Senior macOS Engineer / Desktop Support L3 (MDM Specialist)Location: New York, NY (Onsite from Day 1)Job Type: W2 ContractResponsibilitiesAct as L3 escalation for macOS incidents and problems, owning high-severity issues through resolution and root-cause analysis. Administer and optimize MDM at scale: Build and maintain scripts and automation to reduce toil, accelerate remediation, and improve telemetry. Partner with Security, Networking, and Service Desk teams to standardize solutions, publish knowledge, and uplift L1/L2 capabilities. Monitor fleet health, report on KPIs (compliance, patch levels, incident trends), and drive continuous improvements. Collaborate on cross-platform issues; support VDI and Citrix environments as needed; interface with Windows teams for interoperability. Create high-quality documentation, runbooks, and change records; contribute to change/release processes. Required Qualifications5+ years hands-on Desktop Support and macOS engineering experience. 5+ years MDM administration (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000+ Macs). Deep knowledge of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles, policy frameworks. Strong troubleshooting across networking, Wi Fi, VPN, identity/SSO, certificates, and endpoint security. Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication. Excellent stakeholder engagement skills and a track record of cross-functional collaboration. Preferred/Bonus SkillsVDI and Citrix support/administration experience (e.g., Citrix Workspace, Virtual Apps and Desktops). Windows desktop fundamentals and cross-platform interoperability; exposure to Intune or similar. Experience with endpoint security tooling (e.g., Crowdstrike, EDR), vulnerability remediation, and CIS-aligned hardening. CI/CD and version control for configuration-as-code (e.g., Git), packaging pipelines, and testing frameworks. Experience with monitoring/logging platforms (e.g., Splunk) and data-driven operations. Core CompetenciesSelf-starter mindset with high ownership and bias for action. Advanced problem-solving and systematic debugging in time-sensitive scenarios. Strong written documentation and runbook creation. Customer-centric approach with an emphasis on reliability and usability. Growth mindset with interest in engineering, automation, and leadership opportunities.