{"schemaVersion":"jobsearcher.job.v1","id":"b20ad00bbccbbcc87cc6565a","url":"https://jobsearcher.com/jobs/b20ad00bbccbbcc87cc6565a","canonicalUrl":"https://jobsearcher.com/jobs/b20ad00bbccbbcc87cc6565a","title":"Product Program Manager","description":"Responsibilities\n\nSupports the Director of Product Program in the administration of the annual operating budget and day‑to‑day operations of council product programs; ensures the accuracy of product program transactions and the safeguarding of assets.\n\nDrives achievement of product program sales and participation goals by managing initiatives, analyzing performance data, and implementing targeted growth strategies to increase girl and troop engagement.\n\nContinuously evaluates product program performance, industry trends, and member needs, making data‑informed recommendations to the Director of Product Program on new markets, innovative methodologies, process improvements, and strategic initiatives that drive sustainable growth and operational excellence.\n\nBuilds and sustains proactive, relationship‑driven partnerships with Service Unit volunteers, using data and engagement insights to provide tailored coaching, support, and recognition that drives participation and retention.\n\nPartners with departments across the organization to develop and support volunteer recruitment and engagement strategies that strengthen Product Program participation.\n\nActs as liaison between Service Unit volunteers, the core team of volunteers, and the Director of Product Program to support product program implementation, communication, and utilization of product program databases.\n\nProvides support, guidance, and materials necessary to ensure successful product programs.\n\nAssists in the collection of all product program funds and ensures that all delinquent accounts are settled.\n\nProvides professional and quality customer service to members, volunteers, staff, and other community contacts.\n\nContributes to the development of a unified, council‑wide member experience by aligning product program participation with broader goals including membership growth, program engagement, and retention.\n\nChampions inclusion, and belonging by fostering inclusive volunteer engagement, ensuring equitable access to product program opportunities, and supporting a welcoming environment where every girl, volunteer, and staff member feels valued and respected.\n\nProvides cross‑functional support and serves as a backup to the Director of Product Program and other team members, ensuring continuity of operations and seamless delivery of product program initiatives during peak periods, absences, or changing business needs.\n\nPerforms other duties as required.\n\nQualifications\n\nAssociate degree (or equivalent experience) in a related field.\n\nBilingual skills preferred.\n\nAt least 2+ years of experience in a related field, customer relationship management (CRM), volunteer management, community organizing or customer service experience preferred.\n\nExcellent written and verbal communication skills.\n\nExceptional time management capability to handle multiple tasks and deadlines.\n\nStrong business acumen with an understanding of revenue drivers, customer engagement, and program performance.\n\nAbility to think out of the box and demonstrate creative problem‑solving skills.\n\nProficiency in Microsoft Office or willingness to learn.\n\nDemonstrated ability to build and maintain positive relationships with volunteers and community stakeholders.\n\nAbility to facilitate meetings, presentations, and volunteer training sessions.\n\nMembership in GSUSA is required (cost for annual staff membership is covered by GSNNJ).\n\nAbility to lift and move 50 pounds.\n\nAbility to work a flexible schedule including some evenings and weekends.\n\nAbility to travel throughout GSNNJ jurisdiction as needed, and especially around peak cookie and fall product season.\n\n#J-18808-Ljbffr","company":"Jobtailor","rawCompany":"jobtailor","city":"Paramus","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-07-14T03:40:10.538Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"41-9011.00","title":"Demonstrators and Product Promoters","slug":"demonstrators-and-product-promoters"}],"industries":[{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"},{"code":"813319","title":"Other Social Advocacy Organizations","slug":"other-social-advocacy-organizations"},{"code":"813990","title":"Other Similar Organizations (except Business, Professional, Labor, and Political Organizations)","slug":"other-similar-organizations-except-business-professional-labor-and-political-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Product Program Manager","description":"Responsibilities\n\nSupports the Director of Product Program in the administration of the annual operating budget and day‑to‑day operations of council product programs; ensures the accuracy of product program transactions and the safeguarding of assets.\n\nDrives achievement of product program sales and participation goals by managing initiatives, analyzing performance data, and implementing targeted growth strategies to increase girl and troop engagement.\n\nContinuously evaluates product program performance, industry trends, and member needs, making data‑informed recommendations to the Director of Product Program on new markets, innovative methodologies, process improvements, and strategic initiatives that drive sustainable growth and operational excellence.\n\nBuilds and sustains proactive, relationship‑driven partnerships with Service Unit volunteers, using data and engagement insights to provide tailored coaching, support, and recognition that drives participation and retention.\n\nPartners with departments across the organization to develop and support volunteer recruitment and engagement strategies that strengthen Product Program participation.\n\nActs as liaison between Service Unit volunteers, the core team of volunteers, and the Director of Product Program to support product program implementation, communication, and utilization of product program databases.\n\nProvides support, guidance, and materials necessary to ensure successful product programs.\n\nAssists in the collection of all product program funds and ensures that all delinquent accounts are settled.\n\nProvides professional and quality customer service to members, volunteers, staff, and other community contacts.\n\nContributes to the development of a unified, council‑wide member experience by aligning product program participation with broader goals including membership growth, program engagement, and retention.\n\nChampions inclusion, and belonging by fostering inclusive volunteer engagement, ensuring equitable access to product program opportunities, and supporting a welcoming environment where every girl, volunteer, and staff member feels valued and respected.\n\nProvides cross‑functional support and serves as a backup to the Director of Product Program and other team members, ensuring continuity of operations and seamless delivery of product program initiatives during peak periods, absences, or changing business needs.\n\nPerforms other duties as required.\n\nQualifications\n\nAssociate degree (or equivalent experience) in a related field.\n\nBilingual skills preferred.\n\nAt least 2+ years of experience in a related field, customer relationship management (CRM), volunteer management, community organizing or customer service experience preferred.\n\nExcellent written and verbal communication skills.\n\nExceptional time management capability to handle multiple tasks and deadlines.\n\nStrong business acumen with an understanding of revenue drivers, customer engagement, and program performance.\n\nAbility to think out of the box and demonstrate creative problem‑solving skills.\n\nProficiency in Microsoft Office or willingness to learn.\n\nDemonstrated ability to build and maintain positive relationships with volunteers and community stakeholders.\n\nAbility to facilitate meetings, presentations, and volunteer training sessions.\n\nMembership in GSUSA is required (cost for annual staff membership is covered by GSNNJ).\n\nAbility to lift and move 50 pounds.\n\nAbility to work a flexible schedule including some evenings and weekends.\n\nAbility to travel throughout GSNNJ jurisdiction as needed, and especially around peak cookie and fall product season.\n\n#J-18808-Ljbffr","datePosted":"2026-07-14T03:40:10.538Z","dateModified":"2026-07-14T03:40:10.538Z","hiringOrganization":{"@type":"Organization","name":"Jobtailor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Paramus","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b20ad00bbccbbcc87cc6565a"},"url":"https://jobsearcher.com/jobs/b20ad00bbccbbcc87cc6565a"}}