{"schemaVersion":"jobsearcher.job.v1","id":"b1ef88f4f97aa92f9672d28f","url":"https://jobsearcher.com/jobs/b1ef88f4f97aa92f9672d28f","canonicalUrl":"https://jobsearcher.com/jobs/b1ef88f4f97aa92f9672d28f","title":"Application Support Analyst","description":"**This position is a contract position with the possibility of converting to hire. Candidates must reside in Minneapolis-Saint Paul, MN or Washington, D.C. Candidates must be available to work in the U.S. without sponsorship or visa.**\nOur client is seeking an Application Support Analyst to support and maintain business-critical applications within a mortgage servicing environment. This role partners closely with business and technical teams to troubleshoot issues, maintain system stability, support ServiceNow ticket management, and deliver reliable operational support across enterprise systems.\nThis position is ideal for someone with experience in application support, incident management, SLA-driven environments, and mortgage or financial services operations.\nPrimary Duties\nProvide application support by troubleshooting and resolving technical and functional issues across systems, databases, integrations, and business workflows.\nManage incidents, service requests, problems, and changes in ServiceNow, ensuring accurate documentation, clear communication, and full ownership through resolution.\nAdhere to SLA requirements and maintain strong ticket lifecycle and escalation practices.\nMonitor system health, performance, and integrations to proactively identify risks, trends, and recurring issues.\nPerform root cause analysis and escalate concerns early to prevent business disruption.\nSupport testing, releases, upgrades, patches, and change management activities.\nPartner with business stakeholders, Product Owners, vendors, and technical teams to understand requirements, support mortgage servicing processes, and deliver solutions aligned with operational and regulatory needs.\nCommunicate effectively, translating technical issues into clear, business-friendly updates.\nCreate and maintain documentation, knowledge base articles, and support procedures.\nAnalyze ServiceNow ticket trends and metrics to identify improvement opportunities, enhance workflows, and improve system reliability and user experience.\nQualifications\n3+ years supporting enterprise applications or business systems\nExperience in mortgage servicing, mortgage banking, lending, or financial services\nHands-on experience with ServiceNow (incident, problem, change, and knowledge management)\nStrong understanding of SLA adherence, ticket lifecycle management, and escalation processes\nStrong analytical, troubleshooting, and problem-solving skills\nExperience working with business users, vendors, and cross-functional teams\nExcellent written and verbal communication skills\nAbility to manage multiple priorities in a fast-paced environment\nNice-to-Have Skills\nKnowledge of mortgage servicing regulations, investor requirements, and compliance considerations\nExperience with SQL, databases, APIs, or system integrations\nFamiliarity with ITIL principles and ITSM practices\nExperience supporting releases, testing, and change management\nExperience creating technical documentation and knowledge resources\n#EmergentStaffing\n#IND11","company":"Emergent Software","rawCompany":"emergent software","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-21T12:13:08.160Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst","description":"**This position is a contract position with the possibility of converting to hire. Candidates must reside in Minneapolis-Saint Paul, MN or Washington, D.C. Candidates must be available to work in the U.S. without sponsorship or visa.**\nOur client is seeking an Application Support Analyst to support and maintain business-critical applications within a mortgage servicing environment. This role partners closely with business and technical teams to troubleshoot issues, maintain system stability, support ServiceNow ticket management, and deliver reliable operational support across enterprise systems.\nThis position is ideal for someone with experience in application support, incident management, SLA-driven environments, and mortgage or financial services operations.\nPrimary Duties\nProvide application support by troubleshooting and resolving technical and functional issues across systems, databases, integrations, and business workflows.\nManage incidents, service requests, problems, and changes in ServiceNow, ensuring accurate documentation, clear communication, and full ownership through resolution.\nAdhere to SLA requirements and maintain strong ticket lifecycle and escalation practices.\nMonitor system health, performance, and integrations to proactively identify risks, trends, and recurring issues.\nPerform root cause analysis and escalate concerns early to prevent business disruption.\nSupport testing, releases, upgrades, patches, and change management activities.\nPartner with business stakeholders, Product Owners, vendors, and technical teams to understand requirements, support mortgage servicing processes, and deliver solutions aligned with operational and regulatory needs.\nCommunicate effectively, translating technical issues into clear, business-friendly updates.\nCreate and maintain documentation, knowledge base articles, and support procedures.\nAnalyze ServiceNow ticket trends and metrics to identify improvement opportunities, enhance workflows, and improve system reliability and user experience.\nQualifications\n3+ years supporting enterprise applications or business systems\nExperience in mortgage servicing, mortgage banking, lending, or financial services\nHands-on experience with ServiceNow (incident, problem, change, and knowledge management)\nStrong understanding of SLA adherence, ticket lifecycle management, and escalation processes\nStrong analytical, troubleshooting, and problem-solving skills\nExperience working with business users, vendors, and cross-functional teams\nExcellent written and verbal communication skills\nAbility to manage multiple priorities in a fast-paced environment\nNice-to-Have Skills\nKnowledge of mortgage servicing regulations, investor requirements, and compliance considerations\nExperience with SQL, databases, APIs, or system integrations\nFamiliarity with ITIL principles and ITSM practices\nExperience supporting releases, testing, and change management\nExperience creating technical documentation and knowledge resources\n#EmergentStaffing\n#IND11","datePosted":"2026-07-21T12:13:08.160Z","dateModified":"2026-07-21T12:13:08.160Z","hiringOrganization":{"@type":"Organization","name":"Emergent Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b1ef88f4f97aa92f9672d28f"},"url":"https://jobsearcher.com/jobs/b1ef88f4f97aa92f9672d28f"}}