{"schemaVersion":"jobsearcher.job.v1","id":"b1cb1e8ce2a16aaf88bbf286","url":"https://jobsearcher.com/jobs/b1cb1e8ce2a16aaf88bbf286","canonicalUrl":"https://jobsearcher.com/jobs/b1cb1e8ce2a16aaf88bbf286","title":"Desktop Support Engineer","description":"Job Title: Desktop Support Engineer || Hackensack, NJ || 4 to 8 years of experienceRole Summary: Provide technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction.Key ResponsibilitiesInstall, configure, and maintain desktops, laptops, printers, and peripherals.Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.Respond to incidents and service requests within defined SLA timelines.Perform hardware diagnostics, part replacement coordination, and vendor follow-up.Support software installations, upgrades, and patch management.Assist with PC imaging, deployment, and user migrations.Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.Maintain asset inventory and documentation.Coordinate with L3 teams and infrastructure teams for complex issues.Conduct routine preventive maintenance and health checks on end-user devices.Provide technical guidance and user training when required. Required Technical SkillsWindows 10/11 AdministrationMicrosoft 365 / Office 365Outlook, Teams, OneDrive SupportDesktop & Laptop TroubleshootingActive Directory User AdministrationSCCM / Intune (preferred)Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination Soft SkillsExcellent customer service orientationStrong communication skillsProblem-solving and analytical thinkingAbility to work under pressure and meet SLAs Team collaboration and coordination skills","company":"Prophecy Technologies","rawCompany":"prophecy technologies","city":"Hackensack","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-07-27T11:30:12.638Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Job Title: Desktop Support Engineer || Hackensack, NJ || 4 to 8 years of experienceRole Summary: Provide technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction.Key ResponsibilitiesInstall, configure, and maintain desktops, laptops, printers, and peripherals.Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.Respond to incidents and service requests within defined SLA timelines.Perform hardware diagnostics, part replacement coordination, and vendor follow-up.Support software installations, upgrades, and patch management.Assist with PC imaging, deployment, and user migrations.Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.Maintain asset inventory and documentation.Coordinate with L3 teams and infrastructure teams for complex issues.Conduct routine preventive maintenance and health checks on end-user devices.Provide technical guidance and user training when required. Required Technical SkillsWindows 10/11 AdministrationMicrosoft 365 / Office 365Outlook, Teams, OneDrive SupportDesktop & Laptop TroubleshootingActive Directory User AdministrationSCCM / Intune (preferred)Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination Soft SkillsExcellent customer service orientationStrong communication skillsProblem-solving and analytical thinkingAbility to work under pressure and meet SLAs Team collaboration and coordination skills","datePosted":"2026-07-27T11:30:12.638Z","dateModified":"2026-07-27T11:30:12.638Z","hiringOrganization":{"@type":"Organization","name":"Prophecy Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hackensack","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b1cb1e8ce2a16aaf88bbf286"},"url":"https://jobsearcher.com/jobs/b1cb1e8ce2a16aaf88bbf286"}}