{"schemaVersion":"jobsearcher.job.v1","id":"b1a1a9b41ada3b1dc65a079d","url":"https://jobsearcher.com/jobs/b1a1a9b41ada3b1dc65a079d","canonicalUrl":"https://jobsearcher.com/jobs/b1a1a9b41ada3b1dc65a079d","title":"IT Support Technician","description":"Job Description\nWe’re not your typical IT company and we’re not looking for your typical technician. Do you feel bogged down with your current IT job? Are you an engaged listener that provides positive communication with clients? Are you a critical thinker that enjoys solving problems? Are you looking for something with a faster pace that allows you to work with a team invested in everyone’s success? If you answered yes to all of the above, then we’d like to meet! For complete details on the position, keep reading.\nAbout Computer One\nWe are a managed service provider offering a variety of services and solutions to help businesses get the most out of their technology. Computer One is focused on providing the tools that businesses need to compete and be successful in their unique industry. Computer One services business across Louisiana.\nWe are in the process of expanding our team to meet the demand of our growing client base and are looking to add a technician who can work at our office in our satellite Baton Rouge providing Help Desk support and project solutions to our clients across the state. One of the main factors to our success are the people we employ and the personalized attention they give to each and every one of our clients. If you have the technical and people skills we are looking for, we’d love to talk.\nPosition Summary\nOur preferred candidate would be a technician with at least 3 years experience in the MSP space. Someone who can build a trusting and productive relationship with clients over the phone, in person and even via email and chat. Must be able to manage time effectively, be organized and have the ability to find solutions quickly. As a member of our team you will be exposed to a wide variety of products and services because we assist our clients with technical problems concerning everything from hardware to software, phones and printers, specialized products, and more. In addition, we manage projects and installations for our clients all over Louisiana.\nGeneral Skills & Qualifications\nProvide excellent customer service, onsite and remote technical support\nCommunicate with vendors to request service, update, and resolve open tickets\nAdhere to established methods for responding to and documenting support requests\nAdhere to established methods for documenting processes that support and enhance the technical team\nAbility to walk clients through diagnostic procedures to identify and resolve errors\nPerform maintenance tasks on end user devices.\nSet up, troubleshoot, and configure PCs, printers, peripherals & network equipment\nProvide limited Saturday and Sunday coverage as part of an on-call rotation schedule\nWork as part of a team to deliver the best possible service to our clients\nSpecific Skills & Qualification\nWindows Servers\nActive Directory\nDHCP\nDNS\nBasic Networking\nPrinter Installation, Configuration & Management\nBasic VPN Knowledge\nSwitch Installation, Configuration & Management\nWireless Access Point Installation, Configuration & Management\nExperience\nEducation or on the job experience relating to information technology\nCustomer service experience\nAt least 3 years of IT experience\nExperience supporting professional service companies such as dental practices, medical practices and law offices is a plus\nJob Type: Full-time\n· Pay: Dependent on experience\n· Bonuses: Dependent on company and employee performance\n· Yearly raises – typically 3%-5%\n· Continuing Educations opportunities available\n· Travel Reimbursement\n· 401k availability\n· Health Insurance availability\nJob Type: Full-time\nPay: From $35,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nPaid time off\nProfessional development assistance\nEducation:\nAssociate (Preferred)\nExperience:\nIT support: 2 years (Preferred)\nWork Location: In person","company":"Computerone","rawCompany":"computerone","city":"Broussard","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:11:46.073Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"Job Description\nWe’re not your typical IT company and we’re not looking for your typical technician. Do you feel bogged down with your current IT job? Are you an engaged listener that provides positive communication with clients? Are you a critical thinker that enjoys solving problems? Are you looking for something with a faster pace that allows you to work with a team invested in everyone’s success? If you answered yes to all of the above, then we’d like to meet! For complete details on the position, keep reading.\nAbout Computer One\nWe are a managed service provider offering a variety of services and solutions to help businesses get the most out of their technology. Computer One is focused on providing the tools that businesses need to compete and be successful in their unique industry. Computer One services business across Louisiana.\nWe are in the process of expanding our team to meet the demand of our growing client base and are looking to add a technician who can work at our office in our satellite Baton Rouge providing Help Desk support and project solutions to our clients across the state. One of the main factors to our success are the people we employ and the personalized attention they give to each and every one of our clients. If you have the technical and people skills we are looking for, we’d love to talk.\nPosition Summary\nOur preferred candidate would be a technician with at least 3 years experience in the MSP space. Someone who can build a trusting and productive relationship with clients over the phone, in person and even via email and chat. Must be able to manage time effectively, be organized and have the ability to find solutions quickly. As a member of our team you will be exposed to a wide variety of products and services because we assist our clients with technical problems concerning everything from hardware to software, phones and printers, specialized products, and more. In addition, we manage projects and installations for our clients all over Louisiana.\nGeneral Skills & Qualifications\nProvide excellent customer service, onsite and remote technical support\nCommunicate with vendors to request service, update, and resolve open tickets\nAdhere to established methods for responding to and documenting support requests\nAdhere to established methods for documenting processes that support and enhance the technical team\nAbility to walk clients through diagnostic procedures to identify and resolve errors\nPerform maintenance tasks on end user devices.\nSet up, troubleshoot, and configure PCs, printers, peripherals & network equipment\nProvide limited Saturday and Sunday coverage as part of an on-call rotation schedule\nWork as part of a team to deliver the best possible service to our clients\nSpecific Skills & Qualification\nWindows Servers\nActive Directory\nDHCP\nDNS\nBasic Networking\nPrinter Installation, Configuration & Management\nBasic VPN Knowledge\nSwitch Installation, Configuration & Management\nWireless Access Point Installation, Configuration & Management\nExperience\nEducation or on the job experience relating to information technology\nCustomer service experience\nAt least 3 years of IT experience\nExperience supporting professional service companies such as dental practices, medical practices and law offices is a plus\nJob Type: Full-time\n· Pay: Dependent on experience\n· Bonuses: Dependent on company and employee performance\n· Yearly raises – typically 3%-5%\n· Continuing Educations opportunities available\n· Travel Reimbursement\n· 401k availability\n· Health Insurance availability\nJob Type: Full-time\nPay: From $35,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nHealth insurance\nPaid time off\nProfessional development assistance\nEducation:\nAssociate (Preferred)\nExperience:\nIT support: 2 years (Preferred)\nWork Location: In person","datePosted":"2026-04-14T11:11:46.073Z","dateModified":"2026-04-14T11:11:46.073Z","hiringOrganization":{"@type":"Organization","name":"Computerone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Broussard","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b1a1a9b41ada3b1dc65a079d"},"url":"https://jobsearcher.com/jobs/b1a1a9b41ada3b1dc65a079d"}}