{"schemaVersion":"jobsearcher.job.v1","id":"b1747ab4af49fa9543c4eade","url":"https://jobsearcher.com/jobs/b1747ab4af49fa9543c4eade","canonicalUrl":"https://jobsearcher.com/jobs/b1747ab4af49fa9543c4eade","title":"Customer Technical Services Representative","description":"We are seeking a Customer Technical Services Representative with experience supporting customers using Brady's engraving solutions hardware and software products. This is not an IT help desk role – you will be supporting external customers. In this role, you will provide advanced product support for Engraving Solutions and software. This position focuses on troubleshooting hardware/software failures, device connectivity, and standard operation of the machine and software. It is best suited for someone who understands how to work directly with customers, distributors, and field technicians to resolve technical issues related to our product line.\nThis position will be able to prioritize multiple tasks with time sensitive deadlines, be organized and can keep track of multiple customer issues. They need to work closely with customers and members of the internal team to address customer concerns during the startup process as well as provide high level customer support for key accounts after installation is complete. This person should have strong communicative skills and written skills. All reporting must be timely and detailed.\n\nRequirements:\nProvide timely phone/ email based customer technical support for Gravotech\nAddress customer inquiries through phone, email, chat and case management systems.\nDiagnose and troubleshoot configuration, operation software, applications, hardware, firmware, software, and connectivity issues.\nSupport system configurations, performing remote diagnostics as needed.\nManage case lifecycle from intake to resolution, ensuring accurate documentation and follow-up.\nMaintain customer records and track trends within the CRM platform.\nStay updated on technological developments and product changes to enhance service delivery.\nDetermine if parts are required, place quotes, part orders and request dispatches of Field Service Technicians.\n\nReq Benefits:\nComprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision\nGenerous 401(k) with company match\nPaid time off and holidays\nOpportunity to participate in incentive programs for all full-time employees\nFamily planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance\nEducation reimbursement opportunities\nScholarship program for children of Brady employees\nA variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities\nEmployee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)\nDress-for-your-day dress code\nCharitable contributions matched through Brady's Matching Gift program\n\nAdditional Details :\nWho we are:\nGravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike.\nIn 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world.\nWe have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.\nWhy work at Brady:\nA career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the Gravotech team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.\nOur headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.\n\nWhat You Will Need To Be Successful:","company":"Gravotech","rawCompany":"gravotech","city":"Duluth","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:11:47.102Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"332812","title":"Metal Coating, Engraving (except Jewelry and Silverware), and Allied Services to Manufacturers","slug":"metal-coating-engraving-except-jewelry-and-silverware-and-allied-services-to-manufacturers"},{"code":"332710","title":"Machine Shops","slug":"machine-shops"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Technical Services Representative","description":"We are seeking a Customer Technical Services Representative with experience supporting customers using Brady's engraving solutions hardware and software products. This is not an IT help desk role – you will be supporting external customers. In this role, you will provide advanced product support for Engraving Solutions and software. This position focuses on troubleshooting hardware/software failures, device connectivity, and standard operation of the machine and software. It is best suited for someone who understands how to work directly with customers, distributors, and field technicians to resolve technical issues related to our product line.\nThis position will be able to prioritize multiple tasks with time sensitive deadlines, be organized and can keep track of multiple customer issues. They need to work closely with customers and members of the internal team to address customer concerns during the startup process as well as provide high level customer support for key accounts after installation is complete. This person should have strong communicative skills and written skills. All reporting must be timely and detailed.\n\nRequirements:\nProvide timely phone/ email based customer technical support for Gravotech\nAddress customer inquiries through phone, email, chat and case management systems.\nDiagnose and troubleshoot configuration, operation software, applications, hardware, firmware, software, and connectivity issues.\nSupport system configurations, performing remote diagnostics as needed.\nManage case lifecycle from intake to resolution, ensuring accurate documentation and follow-up.\nMaintain customer records and track trends within the CRM platform.\nStay updated on technological developments and product changes to enhance service delivery.\nDetermine if parts are required, place quotes, part orders and request dispatches of Field Service Technicians.\n\nReq Benefits:\nComprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision\nGenerous 401(k) with company match\nPaid time off and holidays\nOpportunity to participate in incentive programs for all full-time employees\nFamily planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance\nEducation reimbursement opportunities\nScholarship program for children of Brady employees\nA variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities\nEmployee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)\nDress-for-your-day dress code\nCharitable contributions matched through Brady's Matching Gift program\n\nAdditional Details :\nWho we are:\nGravotech has been a global leader in direct part marking and laser engraving since 1938. Gravotech machines are used by more than 60,000 customers around the world, from large consumer brands and industrial manufactures to professional engravers and small retail customers alike.\nIn 2024, Gravotech joined Brady Corporation's global portfolio of brands. Brady is a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Gravotech products help enable Brady's full range of industrial identification solutions in industries around the world.\nWe have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.\nWhy work at Brady:\nA career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the Gravotech team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.\nOur headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.\n\nWhat You Will Need To Be Successful:","datePosted":"2026-04-14T11:11:47.102Z","dateModified":"2026-04-14T11:11:47.102Z","hiringOrganization":{"@type":"Organization","name":"Gravotech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Duluth","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b1747ab4af49fa9543c4eade"},"url":"https://jobsearcher.com/jobs/b1747ab4af49fa9543c4eade"}}