{"schemaVersion":"jobsearcher.job.v1","id":"b145d7fe5b26432e52272aae","url":"https://jobsearcher.com/jobs/b145d7fe5b26432e52272aae","canonicalUrl":"https://jobsearcher.com/jobs/b145d7fe5b26432e52272aae","title":"Usher Capitain","description":"Usher Captain\nAbout the Role\n\nWe're hiring an Usher Captain to lead and manage volunteer usher teams of up to 22 during live events. This person will oversee guest seating and floor operations, support the volunteer team, and serve as the primary liaison between ushers, Front of House Operations, and HSG program management.\n\nWhat You'll Do\n\nLead and supervise up to 22 volunteer ushers\n\nConduct pre-event briefings and communicate assignments, seating maps, and event instructions\n\nArrive 30-60 minutes before doors open to assist with program preparation and portal setup\n\nAssign usher posts and ensure the team is ready before doors open\n\nOversee guest seating and ensure guests are directed to the correct sections\n\nResolve seating conflicts, ticketing discrepancies, and guest concerns\n\nEnforce venue policies, including late seating, food and beverage, and photography guidelines\n\nCoordinate ADA and accessible seating assistance\n\nMonitor usher performance and reposition team members as needed\n\nServe as the primary communication point between ushers and venue/event leadership\n\nMaintain radio communication with the House Manager\n\nUnderstand and follow venue emergency and evacuation procedures\n\nDocument and report incidents or escalated guest concerns\n\nWhat We're Looking For\n\nMust be 18 years or older\n\nEnglish-speaking required; bilingual candidates preferred\n\nStrong leadership, communication, and guest service skills\n\nAble to read and understand seating charts and floor plans\n\nProfessional and composed in busy, customer-facing environments\n\nAble to stand, walk, and navigate stairs, ramps, and inclines for extended periods\n\nAvailable for an event-based schedule, including evenings, weekends, and holidays\n\nMust pass a client-required background check\n\nPreferred Experience\n\nPerforming arts, theater, convention center, or similar venue experience\n\nExperience leading 10 or more people in a guest-facing environment\n\nFamiliarity with ADA accommodations and accessible seating\n\nExperience training or orienting volunteers or seasonal employees\n\nBilingual English/Spanish or another language is a plus\n\nIf you're a confident leader who knows how to keep a team organized while delivering an excellent guest experience, apply today!","company":"Bridgepoint","rawCompany":"bridgepoint","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-22T16:42:11.499Z","occupations":[{"code":"39-3031.00","title":"Ushers, Lobby Attendants, and Ticket Takers","slug":"ushers-lobby-attendants-and-ticket-takers"},{"code":"39-1014.00","title":"First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services","slug":"first-line-supervisors-of-entertainment-and-recreation-workers-except-gambling-services"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"711310","title":"Promoters of Performing Arts, Sports, and Similar Events with Facilities","slug":"promoters-of-performing-arts-sports-and-similar-events-with-facilities"},{"code":"711320","title":"Promoters of Performing Arts, Sports, and Similar Events without Facilities","slug":"promoters-of-performing-arts-sports-and-similar-events-without-facilities"},{"code":"711110","title":"Theater Companies and Dinner Theaters","slug":"theater-companies-and-dinner-theaters"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Usher Capitain","description":"Usher Captain\nAbout the Role\n\nWe're hiring an Usher Captain to lead and manage volunteer usher teams of up to 22 during live events. This person will oversee guest seating and floor operations, support the volunteer team, and serve as the primary liaison between ushers, Front of House Operations, and HSG program management.\n\nWhat You'll Do\n\nLead and supervise up to 22 volunteer ushers\n\nConduct pre-event briefings and communicate assignments, seating maps, and event instructions\n\nArrive 30-60 minutes before doors open to assist with program preparation and portal setup\n\nAssign usher posts and ensure the team is ready before doors open\n\nOversee guest seating and ensure guests are directed to the correct sections\n\nResolve seating conflicts, ticketing discrepancies, and guest concerns\n\nEnforce venue policies, including late seating, food and beverage, and photography guidelines\n\nCoordinate ADA and accessible seating assistance\n\nMonitor usher performance and reposition team members as needed\n\nServe as the primary communication point between ushers and venue/event leadership\n\nMaintain radio communication with the House Manager\n\nUnderstand and follow venue emergency and evacuation procedures\n\nDocument and report incidents or escalated guest concerns\n\nWhat We're Looking For\n\nMust be 18 years or older\n\nEnglish-speaking required; bilingual candidates preferred\n\nStrong leadership, communication, and guest service skills\n\nAble to read and understand seating charts and floor plans\n\nProfessional and composed in busy, customer-facing environments\n\nAble to stand, walk, and navigate stairs, ramps, and inclines for extended periods\n\nAvailable for an event-based schedule, including evenings, weekends, and holidays\n\nMust pass a client-required background check\n\nPreferred Experience\n\nPerforming arts, theater, convention center, or similar venue experience\n\nExperience leading 10 or more people in a guest-facing environment\n\nFamiliarity with ADA accommodations and accessible seating\n\nExperience training or orienting volunteers or seasonal employees\n\nBilingual English/Spanish or another language is a plus\n\nIf you're a confident leader who knows how to keep a team organized while delivering an excellent guest experience, apply today!","datePosted":"2026-08-22T16:42:11.499Z","dateModified":"2026-08-22T16:42:11.499Z","hiringOrganization":{"@type":"Organization","name":"Bridgepoint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b145d7fe5b26432e52272aae"},"url":"https://jobsearcher.com/jobs/b145d7fe5b26432e52272aae"}}