Retail Sales Representative

Job TitleVyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice.Why Join Vyve? We take care of our people so you can take care of business:Various ways to earn:Uncapped commissions on salesPerformance Reviews with Merit IncreaseAnnual BonusPaid career advancement trainingEmployees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice servicesMonday to Friday schedule!Key Job ResponsibilitiesProvides quality internal and external customer service by representing Vyve in a consistently courteous and professional mannerResolves simple & complex customer issuesDemonstrates a strong passion for selling Vyve products and servicesMeets and exceeds monthly revenue sales targetsGenerates and/or maintains departmental reports as requiredServes as a mentor to other team members, providing instruction, support and directionPerforms all duties of Retail Sales Agent as necessary by:Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reportsAccurately explaining bills and Company policies and procedures concerning prices, billing and serviceDetermines customer needs and educates customer in order to sell or upgrade servicesAccurately documents all sales/order activity via online database systemProcesses customer payments accurately and balances daily transactions according to established cash management proceduresCollects delinquent accountsDemonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account historyIssues, receives, and maintains records of customer-premise equipmentTroubleshoot service-related problems with customers; tests customer-premise equipmentMay contact customers regarding company services to include outbound calls regarding bills, promotions, etc.Exercise positive and cooperative behavior that promotes teamworkPerforms other duties as assignedAbility to travel as neededRequired Skills & Qualifications2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.Ability to multitask and handle multiple computer applications to assist customers.Strong organization and time management skills.Excellent interpersonal skills.Proficiency with PCs, Microsoft Office Suite and general intranet navigation. Use of computers, keyboards and software applications.Ability to type 35 wpm.High School Diploma or GED.Bi-lingual (preferred).Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.