{"schemaVersion":"jobsearcher.job.v1","id":"b0f673580f67e60dee61fb91","url":"https://jobsearcher.com/jobs/b0f673580f67e60dee61fb91","canonicalUrl":"https://jobsearcher.com/jobs/b0f673580f67e60dee61fb91","title":"Network Support Analyst","description":"Job Title: Level 2 Network Support Analyst (Contract)Location: Cleveland, OH (Onsite)Duration: 3-4 months with potential to extendPay: $35-$40/hrPosition OverviewWe are seeking a Level 2 Network Support Analyst for an onsite contract in Cleveland, OH. This role will focus on providing remote support to sites across North America by troubleshooting network issues, resolving support tickets, and guiding onsite personnel through equipment resets and issue resolution.This is a hands-on support role ideal for someone with strong networking fundamentals and experience working in a fast-paced support environment.Key ResponsibilitiesHandle and resolve Level 2 network support tickets from multiple sites across North AmericaTroubleshoot network connectivity issues and escalate when necessaryGuide onsite personnel through equipment resets and basic troubleshooting stepsDiagnose issues related to switches, access points, and network connectivityMonitor and document ticket progress, ensuring timely resolutionCollaborate with internal teams to resolve complex networking issuesRequired QualificationsMust be able to work onsite in Cleveland, OHStrong understanding of basic networking concepts (ping, traceroute, connectivity troubleshooting)Experience with switch troubleshooting (logins, port status, configurations)Hands-on experience with Aruba networking equipmentExperience troubleshooting Aruba Access Points (APs) and connection issuesStrong communication skills, especially guiding non-technical users remotelyPreferred QualificationsExperience with VeloCloud (SD-WAN)Familiarity with Cisco networking equipment","company":"Pomeroy","rawCompany":"pomeroy","city":"Akron","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-06T09:19:23.133Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Support Analyst","description":"Job Title: Level 2 Network Support Analyst (Contract)Location: Cleveland, OH (Onsite)Duration: 3-4 months with potential to extendPay: $35-$40/hrPosition OverviewWe are seeking a Level 2 Network Support Analyst for an onsite contract in Cleveland, OH. This role will focus on providing remote support to sites across North America by troubleshooting network issues, resolving support tickets, and guiding onsite personnel through equipment resets and issue resolution.This is a hands-on support role ideal for someone with strong networking fundamentals and experience working in a fast-paced support environment.Key ResponsibilitiesHandle and resolve Level 2 network support tickets from multiple sites across North AmericaTroubleshoot network connectivity issues and escalate when necessaryGuide onsite personnel through equipment resets and basic troubleshooting stepsDiagnose issues related to switches, access points, and network connectivityMonitor and document ticket progress, ensuring timely resolutionCollaborate with internal teams to resolve complex networking issuesRequired QualificationsMust be able to work onsite in Cleveland, OHStrong understanding of basic networking concepts (ping, traceroute, connectivity troubleshooting)Experience with switch troubleshooting (logins, port status, configurations)Hands-on experience with Aruba networking equipmentExperience troubleshooting Aruba Access Points (APs) and connection issuesStrong communication skills, especially guiding non-technical users remotelyPreferred QualificationsExperience with VeloCloud (SD-WAN)Familiarity with Cisco networking equipment","datePosted":"2026-08-06T09:19:23.133Z","dateModified":"2026-08-06T09:19:23.133Z","hiringOrganization":{"@type":"Organization","name":"Pomeroy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Akron","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b0f673580f67e60dee61fb91"},"url":"https://jobsearcher.com/jobs/b0f673580f67e60dee61fb91"}}