Bilingual Customer Service Coordinator

About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Mexico, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. What’s in it for you: $16.50 - $17.50/hour + year-end bonus and merit increases Comprehensive benefits package Health, dental and vision coverage 401(k) with company match Perks including employee discounts, financial wellness planning, tuition reimbursement and more Certified Great Place to Work with 800+ lifetime workplace award wins What you’ll be doing: Become the subject matter expert on all administrative tasks related to your aligned account(s) Document and manage all tasks in our internal systems Schedule appointments and help coordinate shipments from pickup to delivery Help resolve shipping issues with a high level of professionalism Provide excellent customer service to internal and external stakeholders Support with billing and payment processing as needed What you need: 1+ year customer service experience preferred Fluent in English and Spanish Hall of fame work ethic with a history of excellent attendance Strong verbal communication skills - face to face and over the phone Proficient in Microsoft Office, including Word, Excel and Outlook Ability to take ownership of responsibilities and see tasks through completion Where you'll be: 200 Regency Executive Park Dr. Suite 100 & 200, Charlotte, NC 28217 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.