{"schemaVersion":"jobsearcher.job.v1","id":"b0e072e95c6869eac4e75513","url":"https://jobsearcher.com/jobs/b0e072e95c6869eac4e75513","canonicalUrl":"https://jobsearcher.com/jobs/b0e072e95c6869eac4e75513","title":"Frontline Software Support Analyst","description":"Mark43 is seeking Software Support Analysts to join our team. You will be on the front lines of customer support, interacting with public safety agencies to improve their experience with our software. You'll collaborate with cross-functional teams and provide valuable user feedback to drive product improvements. The role requires a minimum of 2 years in software support, familiarity with Zendesk/JIRA, and proficiency with Microsoft Office and Google Suite on both Windows and MacOS.","company":"Mark43","rawCompany":"mark43","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-11-10T12:54:37.283Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Frontline Software Support Analyst","description":"Mark43 is seeking Software Support Analysts to join our team. You will be on the front lines of customer support, interacting with public safety agencies to improve their experience with our software. You'll collaborate with cross-functional teams and provide valuable user feedback to drive product improvements. The role requires a minimum of 2 years in software support, familiarity with Zendesk/JIRA, and proficiency with Microsoft Office and Google Suite on both Windows and MacOS.","datePosted":"2026-11-10T12:54:37.283Z","dateModified":"2026-11-10T12:54:37.283Z","hiringOrganization":{"@type":"Organization","name":"Mark43","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b0e072e95c6869eac4e75513"},"url":"https://jobsearcher.com/jobs/b0e072e95c6869eac4e75513"}}