{"schemaVersion":"jobsearcher.job.v1","id":"b0d1757fc5b762fe11e63ae3","url":"https://jobsearcher.com/jobs/b0d1757fc5b762fe11e63ae3","canonicalUrl":"https://jobsearcher.com/jobs/b0d1757fc5b762fe11e63ae3","title":"Customer Printer Technician","description":"Since 1969, Advanced Programs Inc. (API) has been developing secure, mission-critical solutions that serve the United States, NATO, and allied partners. As a small, agile company supporting national security initiatives, we offer a tight-knit environment where each employee plays a meaningful role in real-world impact.\nJoin a team that moves quickly to respond to evolving defense and intelligence challenges—often working directly with government stakeholders to translate urgent needs into engineered solutions. You'll have the chance to make a difference, but you'll also be expected to bring initiative, flexibility, and technical curiosity every day.\nCustomer Service Printer Technician\nSUMMARY:\nThis position is a Printer Repair Technician responsible for troubleshooting, repairing, and maintaining customer and company equipment, including printers and other electronic devices. The role involves diagnosing issues (mechanical, electrical, and network-related), replacing parts, performing preventative maintenance, and ensuring equipment operates properly.\nThe technician must understand printer systems, basic electronics, and networking, and be comfortable using tools, reading service manuals, and interpreting diagnostic data. Strong documentation and communication skills are required to record repairs and interact with customers or internal teams.\nThis is a hands-on, technical role that requires problem-solving, attention to detail, and the ability to work independently, often in environments involving electronic equipment and potential hazards\nTroubleshoot, repair, and test manufactured equipment.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nPrinter Repair (Core Skills)\nExperience troubleshooting and repairing printers (laser and/or inkjet)\nAbility to diagnose common issues such as paper jams, print quality defects, and connectivity problems\nExperience replacing common parts (rollers, fusers, belts, printheads)\nAbility to run and interpret printer test pages and error codes\nTroubleshooting\nAbility to identify root cause of issues (not just replace parts)\nBasic understanding of how mechanical and electrical systems work together\nAbility to follow step-by-step troubleshooting procedures\nBasic Networking / Connectivity\nUnderstanding of how printers connect (USB, Ethernet)\nAbility to troubleshoot basic network printing issues\nFamiliarity with installing or updating printer drivers\nTools & Repair Work\nComfortable using basic hand tools\nExperience using multimeter for basic checks\nAbility to follow repair procedures and service manuals\nAbility to complete preventative maintenance (cleaning, replacing wear parts)\nDocumentation & Process\nAbility to document repairs and findings clearly\nFollow standard repair and quality procedures\nMaintain organized work area and tools\nSoft Skills\nGood communication skills\nAbility to work independently and as part of a team\nProfessional attitude when working with internal teams or customers\nElectromechanical Systems\nUnderstanding of printer mechanical assemblies (feed rollers, fusers, belts, gears, motors)\nAbility to diagnose paper path issues (jams, misfeeds, skewing, multi-feed)\nExperience replacing and aligning mechanical components (rollers, fuser units, transfer assemblies)\nUnderstanding of drive systems (stepper motors, DC motors, encoders)\nPrint Engine & Image Quality\nTroubleshoot print quality defects (streaking, ghosting, banding, fading, toner scatter)\nKnowledge of imaging systems (laser, inkjet, thermal)\nUnderstanding of toner/ink systems and consumables\nAbility to interpret test prints and diagnostic pages\nFirmware & Embedded Systems\nExperience updating firmware and troubleshooting firmware-related issues\nAbility to navigate printer service modes / diagnostic menus\nUnderstanding of embedded controllers and I/O interfaces\nBasic Electronics Theory\nVoltage (potential difference) /Current (flow of charge) / Resistance (opposition to flow) / Power dissipation\nOhms Law (V=IR)\nCircuit analysis (Series, Parallel, Series Parallel)\nAC vs DC power\nPassive Components (resistors, capacitors, inductors, transformers)\nSemiconductors (LED and diodes)\nTest Equipment (Multimeter, Oscilloscope, Power Meter, Power Supply)\nOther duties may be assigned.\nSUPERVISORY RESPONSIBILITIES:\nThis job has no supervisory responsibilities.\nEDUCATION AND/OR EXPERIENCE:\nAssociate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.\nDESIRED CERTIFICATIONS:\nCompTIA A+\nCompTIA Network+\nLANGUAGE SKILLS:\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, and provide detailed instructions and correspondence. Ability to speak effectively before groups of customers or employees of an organization.\nMATHEMATICAL SKILLS:\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.\nREASONING ABILITY:\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nOTHER SKILLS AND ABILITIES:\nMust have excellent customer service skills to communicate effectively with customers who have malfunctioning equipment.\nMust have 2+ years of experience servicing, maintaining, configuring, and/or assembling complex electronic devices, including computers, printers, photocopiers, scanners, phones, and networking devices.\nMust be familiar with Microsoft Windows, Linux, and TCP/IP.\nMust be familiar with network security concepts and practices.\nMust have the ability to obtain and maintain a SECRET security clearance with COMSEC briefing.\nMust have excellent oral and written communication skills; must be prepared to demonstrate during interview.\nMust be familiar with use of Microsoft Office suite, including PowerPoint, Word, Outlook, and Excel.\nMust be a US Citizen.\nMust be a motivated self-starter, requiring minimal supervision, resourceful, and decisive.\nMust have ability to work independently and adjust to conflicting or competing requirements.\nHave an understanding of electrical circuit schematics.\nAbility to read mechanical print sets.\nCandidates must have hands-on experience diagnosing and repairing printer hardware. Experience limited to software installation, driver support, print queue management, or help desk support does not meet this requirement\nOTHER QUALIFICATIONS (PREFERRED):\nExperience with TEMPEST equipment\nExperience working on commercial or high-volume printers\nPrevious field service or repair technician experience\nBasic soldering experience\nFamiliarity with secure or government environments\nPHYSICAL DEMANDS:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift and carry for short distances objects weighing as much as 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\nWORK ENVIRONMENT:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.\nAPI is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.\nThe likely salary range for this position is $25.00/hour to $27.00/hour. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nThe above salary range represents a general guideline; however, API considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.\nPay: $25.00 - $27.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nRetirement plan\nTuition reimbursement\nVision insurance\nApplication Question(s):\nWhat is your desired annual salary?\nDue to the nature of our work, U.S. Citizenship is required. Are you a U.S. Citizen?\nAre you local to the DC, Maryland, Virginia area?\nDo you currently possess a security clearance or have the ability to obtain one?\nHave you personally performed hardware repairs on commercial or enterprise printers?”\nWork Location: In person","company":"Advanced Programs","rawCompany":"advanced programs","city":"Columbia","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-20T12:39:15.423Z","occupations":[{"code":"49-2011.00","title":"Computer, Automated Teller, and Office Machine Repairers","slug":"computer-automated-teller-and-office-machine-repairers"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"49-2094.00","title":"Electrical and Electronics Repairers, Commercial and Industrial Equipment","slug":"electrical-and-electronics-repairers-commercial-and-industrial-equipment"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"323120","title":"Support Activities for Printing","slug":"support-activities-for-printing"},{"code":"323111","title":"Commercial Printing (except Screen and Books)","slug":"commercial-printing-except-screen-and-books"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Printer Technician","description":"Since 1969, Advanced Programs Inc. (API) has been developing secure, mission-critical solutions that serve the United States, NATO, and allied partners. As a small, agile company supporting national security initiatives, we offer a tight-knit environment where each employee plays a meaningful role in real-world impact.\nJoin a team that moves quickly to respond to evolving defense and intelligence challenges—often working directly with government stakeholders to translate urgent needs into engineered solutions. You'll have the chance to make a difference, but you'll also be expected to bring initiative, flexibility, and technical curiosity every day.\nCustomer Service Printer Technician\nSUMMARY:\nThis position is a Printer Repair Technician responsible for troubleshooting, repairing, and maintaining customer and company equipment, including printers and other electronic devices. The role involves diagnosing issues (mechanical, electrical, and network-related), replacing parts, performing preventative maintenance, and ensuring equipment operates properly.\nThe technician must understand printer systems, basic electronics, and networking, and be comfortable using tools, reading service manuals, and interpreting diagnostic data. Strong documentation and communication skills are required to record repairs and interact with customers or internal teams.\nThis is a hands-on, technical role that requires problem-solving, attention to detail, and the ability to work independently, often in environments involving electronic equipment and potential hazards\nTroubleshoot, repair, and test manufactured equipment.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nPrinter Repair (Core Skills)\nExperience troubleshooting and repairing printers (laser and/or inkjet)\nAbility to diagnose common issues such as paper jams, print quality defects, and connectivity problems\nExperience replacing common parts (rollers, fusers, belts, printheads)\nAbility to run and interpret printer test pages and error codes\nTroubleshooting\nAbility to identify root cause of issues (not just replace parts)\nBasic understanding of how mechanical and electrical systems work together\nAbility to follow step-by-step troubleshooting procedures\nBasic Networking / Connectivity\nUnderstanding of how printers connect (USB, Ethernet)\nAbility to troubleshoot basic network printing issues\nFamiliarity with installing or updating printer drivers\nTools & Repair Work\nComfortable using basic hand tools\nExperience using multimeter for basic checks\nAbility to follow repair procedures and service manuals\nAbility to complete preventative maintenance (cleaning, replacing wear parts)\nDocumentation & Process\nAbility to document repairs and findings clearly\nFollow standard repair and quality procedures\nMaintain organized work area and tools\nSoft Skills\nGood communication skills\nAbility to work independently and as part of a team\nProfessional attitude when working with internal teams or customers\nElectromechanical Systems\nUnderstanding of printer mechanical assemblies (feed rollers, fusers, belts, gears, motors)\nAbility to diagnose paper path issues (jams, misfeeds, skewing, multi-feed)\nExperience replacing and aligning mechanical components (rollers, fuser units, transfer assemblies)\nUnderstanding of drive systems (stepper motors, DC motors, encoders)\nPrint Engine & Image Quality\nTroubleshoot print quality defects (streaking, ghosting, banding, fading, toner scatter)\nKnowledge of imaging systems (laser, inkjet, thermal)\nUnderstanding of toner/ink systems and consumables\nAbility to interpret test prints and diagnostic pages\nFirmware & Embedded Systems\nExperience updating firmware and troubleshooting firmware-related issues\nAbility to navigate printer service modes / diagnostic menus\nUnderstanding of embedded controllers and I/O interfaces\nBasic Electronics Theory\nVoltage (potential difference) /Current (flow of charge) / Resistance (opposition to flow) / Power dissipation\nOhms Law (V=IR)\nCircuit analysis (Series, Parallel, Series Parallel)\nAC vs DC power\nPassive Components (resistors, capacitors, inductors, transformers)\nSemiconductors (LED and diodes)\nTest Equipment (Multimeter, Oscilloscope, Power Meter, Power Supply)\nOther duties may be assigned.\nSUPERVISORY RESPONSIBILITIES:\nThis job has no supervisory responsibilities.\nEDUCATION AND/OR EXPERIENCE:\nAssociate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.\nDESIRED CERTIFICATIONS:\nCompTIA A+\nCompTIA Network+\nLANGUAGE SKILLS:\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, and provide detailed instructions and correspondence. Ability to speak effectively before groups of customers or employees of an organization.\nMATHEMATICAL SKILLS:\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.\nREASONING ABILITY:\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.\nOTHER SKILLS AND ABILITIES:\nMust have excellent customer service skills to communicate effectively with customers who have malfunctioning equipment.\nMust have 2+ years of experience servicing, maintaining, configuring, and/or assembling complex electronic devices, including computers, printers, photocopiers, scanners, phones, and networking devices.\nMust be familiar with Microsoft Windows, Linux, and TCP/IP.\nMust be familiar with network security concepts and practices.\nMust have the ability to obtain and maintain a SECRET security clearance with COMSEC briefing.\nMust have excellent oral and written communication skills; must be prepared to demonstrate during interview.\nMust be familiar with use of Microsoft Office suite, including PowerPoint, Word, Outlook, and Excel.\nMust be a US Citizen.\nMust be a motivated self-starter, requiring minimal supervision, resourceful, and decisive.\nMust have ability to work independently and adjust to conflicting or competing requirements.\nHave an understanding of electrical circuit schematics.\nAbility to read mechanical print sets.\nCandidates must have hands-on experience diagnosing and repairing printer hardware. Experience limited to software installation, driver support, print queue management, or help desk support does not meet this requirement\nOTHER QUALIFICATIONS (PREFERRED):\nExperience with TEMPEST equipment\nExperience working on commercial or high-volume printers\nPrevious field service or repair technician experience\nBasic soldering experience\nFamiliarity with secure or government environments\nPHYSICAL DEMANDS:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift and carry for short distances objects weighing as much as 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\nWORK ENVIRONMENT:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.\nAPI is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.\nThe likely salary range for this position is $25.00/hour to $27.00/hour. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nThe above salary range represents a general guideline; however, API considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.\nPay: $25.00 - $27.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nRetirement plan\nTuition reimbursement\nVision insurance\nApplication Question(s):\nWhat is your desired annual salary?\nDue to the nature of our work, U.S. Citizenship is required. Are you a U.S. Citizen?\nAre you local to the DC, Maryland, Virginia area?\nDo you currently possess a security clearance or have the ability to obtain one?\nHave you personally performed hardware repairs on commercial or enterprise printers?”\nWork Location: In person","datePosted":"2026-07-20T12:39:15.423Z","dateModified":"2026-07-20T12:39:15.423Z","hiringOrganization":{"@type":"Organization","name":"Advanced Programs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b0d1757fc5b762fe11e63ae3"},"url":"https://jobsearcher.com/jobs/b0d1757fc5b762fe11e63ae3"}}