{"schemaVersion":"jobsearcher.job.v1","id":"b0c19d94a60bd17c6739b79d","url":"https://jobsearcher.com/jobs/b0c19d94a60bd17c6739b79d","canonicalUrl":"https://jobsearcher.com/jobs/b0c19d94a60bd17c6739b79d","title":"Customer Service Representative","description":"Customer Service RepresentativeThe Customer Service Representative facilitates internal and external customer satisfaction. Critical job functions include:\r\nAnswering internal and external customer inquiries in a timely, courteous, and professional manner.\r\nFaxes hot sheets to the correct terminals.\r\nAssisting terminals with granting requests for special delivery requirements.\r\nTracing freight for customers.\r\nPerforming other administrative duties such as answering telephone lines, print and fax customer reports, supply rates quotes and contracts, print and update monthly service studies.\r\nManaging assigned accounts.\r\nReceiving pick-up calls.\r\nParticipating in proactive team efforts to achieve departmental and company goals.\r\nPerforming routine duties with minimal supervision following standard practices or procedures; occasional check of work while in progress; work is reviewed upon completion.\r\nJob requirements include:\r\nHigh school diploma or general education degree (GED); or one to three months' related experience and/or training or equivalent combination of education and experience.\r\nRelies on written and verbal communication.\r\nAbility to read and comprehend simple instructions, short correspondence, and memos.\r\nAbility to write simple correspondence.\r\nAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.\r\nCommunicates internally with Collections, Dispatch, OS&D, MIS, Safety and Rates, and externally with terminals, sales force, and customers.\r\nSpecific industry or position skills.\r\nIntermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.\r\nPreferred knowledge of AS/400 and Microsoft Office.\r\nProficient typing, filing and ten key skills.\r\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.\r\nAbility to compute rate, ratio, and percent and to draw and interpret bar graphs.\r\nAbility to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.\r\nAbility to deal with problems involving several concrete variables in standardized situations.\r\nAbility to prioritize tasks.\r\nAbility to handle multiple tasks and projects simultaneously.\r\nPhysical demands and work environment:\r\nSedentary physical activity performing non-strenuous daily activities of an administrative nature.\r\nWhile performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person.\r\nThe employee is occasionally required to stand and walk.\r\nWork environment: The noise level is moderate based on general conversation tones, ringing phones and laser printer operation. Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.\r\nCompensation: The estimated compensation for this role is $20.00 per hour.\r\nJob location: Seattle, WA\r\nBenefits: PTO, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401k\r\nRoadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!","company":"Roadrunner Freight","rawCompany":"roadrunner freight","city":"Sumner","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:57:48.422Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5011.00","title":"Cargo and Freight Agents","slug":"cargo-and-freight-agents"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Customer Service RepresentativeThe Customer Service Representative facilitates internal and external customer satisfaction. Critical job functions include:\r\nAnswering internal and external customer inquiries in a timely, courteous, and professional manner.\r\nFaxes hot sheets to the correct terminals.\r\nAssisting terminals with granting requests for special delivery requirements.\r\nTracing freight for customers.\r\nPerforming other administrative duties such as answering telephone lines, print and fax customer reports, supply rates quotes and contracts, print and update monthly service studies.\r\nManaging assigned accounts.\r\nReceiving pick-up calls.\r\nParticipating in proactive team efforts to achieve departmental and company goals.\r\nPerforming routine duties with minimal supervision following standard practices or procedures; occasional check of work while in progress; work is reviewed upon completion.\r\nJob requirements include:\r\nHigh school diploma or general education degree (GED); or one to three months' related experience and/or training or equivalent combination of education and experience.\r\nRelies on written and verbal communication.\r\nAbility to read and comprehend simple instructions, short correspondence, and memos.\r\nAbility to write simple correspondence.\r\nAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.\r\nCommunicates internally with Collections, Dispatch, OS&D, MIS, Safety and Rates, and externally with terminals, sales force, and customers.\r\nSpecific industry or position skills.\r\nIntermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.\r\nPreferred knowledge of AS/400 and Microsoft Office.\r\nProficient typing, filing and ten key skills.\r\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.\r\nAbility to compute rate, ratio, and percent and to draw and interpret bar graphs.\r\nAbility to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.\r\nAbility to deal with problems involving several concrete variables in standardized situations.\r\nAbility to prioritize tasks.\r\nAbility to handle multiple tasks and projects simultaneously.\r\nPhysical demands and work environment:\r\nSedentary physical activity performing non-strenuous daily activities of an administrative nature.\r\nWhile performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person.\r\nThe employee is occasionally required to stand and walk.\r\nWork environment: The noise level is moderate based on general conversation tones, ringing phones and laser printer operation. Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.\r\nCompensation: The estimated compensation for this role is $20.00 per hour.\r\nJob location: Seattle, WA\r\nBenefits: PTO, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401k\r\nRoadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!","datePosted":"2026-04-09T07:57:48.422Z","dateModified":"2026-04-09T07:57:48.422Z","hiringOrganization":{"@type":"Organization","name":"Roadrunner Freight","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sumner","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b0c19d94a60bd17c6739b79d"},"url":"https://jobsearcher.com/jobs/b0c19d94a60bd17c6739b79d"}}