{"schemaVersion":"jobsearcher.job.v1","id":"b08fc430e98478bef7dd3a11","url":"https://jobsearcher.com/jobs/b08fc430e98478bef7dd3a11","canonicalUrl":"https://jobsearcher.com/jobs/b08fc430e98478bef7dd3a11","title":"Technical Account Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nTechnical Account Manager\r\nSolutions Architects - EBU Full Time Professional Jasper\r\n2 days ago Requisition ID: 1155\r\nSalary Range: $80,000.00 To $100,000.00 Annually\r\nThe Technical Account Manager (TAM) is the primary technical liaison and trusted advisor for assigned Managed Services clients. The TAM develops a deep understanding of each client's business objectives, technology environment, risk profile, and operational priorities, then translates that understanding into actionable technology strategies. This role leads recurring technology assessments, maintains a prioritized technology roadmap, provides a guiding technical voice, and coordinates internal resources to improve security, reliability, performance, scalability, and return on technology investments. The TAM combines strategic account ownership with strong technical expertise and may provide escalation guidance for complex or high-impact issues.\r\nEssential Functions/Responsibilities\r\nServe as the primary technical liaison and trusted advisor for assigned Managed Services clients.\r\nDevelop a thorough understanding of each client's business goals, operations, technology environment, compliance obligations, risk tolerance, and growth plans.\r\nConduct recurring technology assessments covering infrastructure, cloud services, cybersecurity, business continuity, lifecycle status, supportability, and operational maturity.\r\nCreate, maintain, and present a multi-year technology roadmap that prioritizes risk reduction, lifecycle planning, modernization, scalability, and alignment with business objectives.\r\nProvide a clear, guiding technical voice during planning, budgeting, project discussions, major incidents, and technology decisions.\r\nLead recurring technical business reviews with client stakeholders, documenting priorities, decisions, risks, recommendations, owners, and next steps.\r\nTranslate technical findings into practical business recommendations, including options, dependencies, risks, expected outcomes, and budget considerations.\r\nPartner with account management, service delivery, engineering, security, projects, and support teams to coordinate execution of the client roadmap.\r\nMaintain accurate client documentation, standards, diagrams, lifecycle records, and strategic plans.\r\nReview service trends, recurring incidents, capacity concerns, security findings, and technical debt; identify root causes and recommend corrective actions.\r\nGuide technical standards and solution design to promote secure, supportable, reliable, and scalable environments.\r\nAdvocate for the client internally, ensuring technical risks, priorities, and business impacts are understood and appropriately addressed.\r\nSupport client onboarding, technology transitions, and major initiatives by validating technical requirements and ensuring alignment with the long-term roadmap.\r\nProvide leadership and escalation guidance during complex or high-impact technical issues while maintaining clear client communication.\r\nIdentify opportunities to improve client outcomes through standardization, automation, process improvement, and appropriate use of emerging technologies.\r\nPosition is hybrid or remote with travel expectation up to 25% of the time.\r\nCompetencies/Knowledge, Skills, and Abilities\r\nBroad technical expertise across modern workplace, networking, cloud, identity, virtualization, backup, cybersecurity, and business continuity technologies.\r\nAbility to assess complex client environments, identify material risks and technical debt, and develop prioritized recommendations.\r\nStrong consultative skills with the ability to connect technology decisions to business objectives and communicate with both executives and technical teams.\r\nDemonstrated ability to create and manage technology roadmaps, lifecycle plans, standards, and strategic documentation.\r\nStrong presentation, facilitation, and stakeholder-management skills, including the ability to lead technical business reviews.\r\nSound judgment and the ability to balance security, reliability, user experience, supportability, cost, and business value.\r\nWorking knowledge of Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, endpoint management, and collaboration platforms.\r\nWorking knowledge of routing, switching, wireless, firewalls, remote access, and common network services including DNS and DHCP.\r\nWorking knowledge of virtualization, server and storage platforms, backup, disaster recovery, and high-availability concepts.\r\nUnderstanding of cybersecurity frameworks, identity and access management, vulnerability management, endpoint protection, and security best practices.\r\nStrong analytical, troubleshooting, documentation, planning, organizational, leadership, mentoring, and influencing skills.\r\nAbility to manage multiple client priorities, communicate risk clearly, and maintain progress on long-term strategic initiatives.\r\nAbility to remain effective under pressure and provide confident guidance during major incidents or escalations.\r\nRequired Education, Training, and/or Experience\r\nBachelor's degree in information technology, computer science, business technology, or a related field; equivalent relevant experience may be considered.\r\nFive or more years of progressive experience supporting, designing, or managing business technology environments.\r\nDemonstrated experience advising clients or business leaders, conducting technical assessments, and developing technology plans or roadmaps.\r\nExperience coordinating work across service desk, engineering, security, project, and account teams.\r\nPreferred Education, Training, and/or Experience\r\nExperience as a Technical Account Manager, solutions architect, senior engineer, consultant, or similar client-facing technical role within a Managed Services Provider.\r\nSeven or more years of experience in information technology, including responsibility for complex client environments.\r\nRelevant certifications from Microsoft, Cisco, CompTIA, VMware, or recognized cybersecurity and cloud organizations.\r\nExperience presenting technology strategy, risk, budgets, and roadmap recommendations to executive stakeholders.\r\nJ-18808-Ljbffr","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Burlington","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-11-04T14:47:07.789Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Account Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nTechnical Account Manager\r\nSolutions Architects - EBU Full Time Professional Jasper\r\n2 days ago Requisition ID: 1155\r\nSalary Range: $80,000.00 To $100,000.00 Annually\r\nThe Technical Account Manager (TAM) is the primary technical liaison and trusted advisor for assigned Managed Services clients. The TAM develops a deep understanding of each client's business objectives, technology environment, risk profile, and operational priorities, then translates that understanding into actionable technology strategies. This role leads recurring technology assessments, maintains a prioritized technology roadmap, provides a guiding technical voice, and coordinates internal resources to improve security, reliability, performance, scalability, and return on technology investments. The TAM combines strategic account ownership with strong technical expertise and may provide escalation guidance for complex or high-impact issues.\r\nEssential Functions/Responsibilities\r\nServe as the primary technical liaison and trusted advisor for assigned Managed Services clients.\r\nDevelop a thorough understanding of each client's business goals, operations, technology environment, compliance obligations, risk tolerance, and growth plans.\r\nConduct recurring technology assessments covering infrastructure, cloud services, cybersecurity, business continuity, lifecycle status, supportability, and operational maturity.\r\nCreate, maintain, and present a multi-year technology roadmap that prioritizes risk reduction, lifecycle planning, modernization, scalability, and alignment with business objectives.\r\nProvide a clear, guiding technical voice during planning, budgeting, project discussions, major incidents, and technology decisions.\r\nLead recurring technical business reviews with client stakeholders, documenting priorities, decisions, risks, recommendations, owners, and next steps.\r\nTranslate technical findings into practical business recommendations, including options, dependencies, risks, expected outcomes, and budget considerations.\r\nPartner with account management, service delivery, engineering, security, projects, and support teams to coordinate execution of the client roadmap.\r\nMaintain accurate client documentation, standards, diagrams, lifecycle records, and strategic plans.\r\nReview service trends, recurring incidents, capacity concerns, security findings, and technical debt; identify root causes and recommend corrective actions.\r\nGuide technical standards and solution design to promote secure, supportable, reliable, and scalable environments.\r\nAdvocate for the client internally, ensuring technical risks, priorities, and business impacts are understood and appropriately addressed.\r\nSupport client onboarding, technology transitions, and major initiatives by validating technical requirements and ensuring alignment with the long-term roadmap.\r\nProvide leadership and escalation guidance during complex or high-impact technical issues while maintaining clear client communication.\r\nIdentify opportunities to improve client outcomes through standardization, automation, process improvement, and appropriate use of emerging technologies.\r\nPosition is hybrid or remote with travel expectation up to 25% of the time.\r\nCompetencies/Knowledge, Skills, and Abilities\r\nBroad technical expertise across modern workplace, networking, cloud, identity, virtualization, backup, cybersecurity, and business continuity technologies.\r\nAbility to assess complex client environments, identify material risks and technical debt, and develop prioritized recommendations.\r\nStrong consultative skills with the ability to connect technology decisions to business objectives and communicate with both executives and technical teams.\r\nDemonstrated ability to create and manage technology roadmaps, lifecycle plans, standards, and strategic documentation.\r\nStrong presentation, facilitation, and stakeholder-management skills, including the ability to lead technical business reviews.\r\nSound judgment and the ability to balance security, reliability, user experience, supportability, cost, and business value.\r\nWorking knowledge of Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, endpoint management, and collaboration platforms.\r\nWorking knowledge of routing, switching, wireless, firewalls, remote access, and common network services including DNS and DHCP.\r\nWorking knowledge of virtualization, server and storage platforms, backup, disaster recovery, and high-availability concepts.\r\nUnderstanding of cybersecurity frameworks, identity and access management, vulnerability management, endpoint protection, and security best practices.\r\nStrong analytical, troubleshooting, documentation, planning, organizational, leadership, mentoring, and influencing skills.\r\nAbility to manage multiple client priorities, communicate risk clearly, and maintain progress on long-term strategic initiatives.\r\nAbility to remain effective under pressure and provide confident guidance during major incidents or escalations.\r\nRequired Education, Training, and/or Experience\r\nBachelor's degree in information technology, computer science, business technology, or a related field; equivalent relevant experience may be considered.\r\nFive or more years of progressive experience supporting, designing, or managing business technology environments.\r\nDemonstrated experience advising clients or business leaders, conducting technical assessments, and developing technology plans or roadmaps.\r\nExperience coordinating work across service desk, engineering, security, project, and account teams.\r\nPreferred Education, Training, and/or Experience\r\nExperience as a Technical Account Manager, solutions architect, senior engineer, consultant, or similar client-facing technical role within a Managed Services Provider.\r\nSeven or more years of experience in information technology, including responsibility for complex client environments.\r\nRelevant certifications from Microsoft, Cisco, CompTIA, VMware, or recognized cybersecurity and cloud organizations.\r\nExperience presenting technology strategy, risk, budgets, and roadmap recommendations to executive stakeholders.\r\nJ-18808-Ljbffr","datePosted":"2026-11-04T14:47:07.789Z","dateModified":"2026-11-04T14:47:07.789Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Burlington","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b08fc430e98478bef7dd3a11"},"url":"https://jobsearcher.com/jobs/b08fc430e98478bef7dd3a11"}}