{"schemaVersion":"jobsearcher.job.v1","id":"b087644ed6b0cfea6e96822b","url":"https://jobsearcher.com/jobs/b087644ed6b0cfea6e96822b","canonicalUrl":"https://jobsearcher.com/jobs/b087644ed6b0cfea6e96822b","title":"Technical Support Engineer","description":"Responsibilities\r\nProvide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.\r\nReproduce, diagnose, and document technical problems end-to-end, including precise repro steps, logs, screenshots, and expected vs. actual behavior.\r\nWork hands-on in the product to understand features, identify pain points, validate fixes, and regularly test new flows; provide actionable feedback.\r\nCollaborate closely with Engineering and Product to scope, prioritize, and esca­late issues with strong context and impact assessment.\r\nProactively surface patterns and emerging trends; raise risks/flags early and suggest product or documentation improvements.\r\nCreate and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.\r\nUphold security and data-handling best practices when working with user data, credentials, or logs.\r\nParticipate in incident handling and post-incident reviews; help drive down MTTR and increase reliability.\r\nContribute to a cohesive team culture—share context openly, mentor peers on tools and troubleshooting approaches, and continuously refine support workflows.\r\nRequirements\r\n3+ years of experience working in Technical Support/Solution topics for a SaaS or platform product, owning complex investigations and escalations.\r\nAPI familiarity: comfortable using Postman to send requests, read responses, and follow simple auth patterns (API keys/Bearer tokens).\r\nAnalytical troubleshooting: reproduce issues, capture logs/screens, write clear repro steps and expected vs. actual behavior.\r\nIntro-level monitoring/logs: can read dashboards such as Grafana/Datadog and search logs with keywords.\r\nStrong interest and experience with \"vibe coding\" – side projects or small experiments you can show.\r\nHands-on experience inspecting network requests and spotting errors in the console.\r\nDemonstrated ownership in fast-paced, ambiguous environments – able to drive initiatives to completion even when plans are evolving.\r\nAdvantage – Familiarity with SQL.\r\nAdvantage – Familiarity with mobile apps release process.\r\nThis role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.\r\nThis position is a hybrid role and candidates should be prepared to come to our office in Cedar Rapids at least 3 days per week.\r\nJ-18808-Ljbffr","company":"Base44","rawCompany":"base44","city":"Cedar Rapids","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:46:16.950Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Responsibilities\r\nProvide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication.\r\nReproduce, diagnose, and document technical problems end-to-end, including precise repro steps, logs, screenshots, and expected vs. actual behavior.\r\nWork hands-on in the product to understand features, identify pain points, validate fixes, and regularly test new flows; provide actionable feedback.\r\nCollaborate closely with Engineering and Product to scope, prioritize, and esca­late issues with strong context and impact assessment.\r\nProactively surface patterns and emerging trends; raise risks/flags early and suggest product or documentation improvements.\r\nCreate and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.\r\nUphold security and data-handling best practices when working with user data, credentials, or logs.\r\nParticipate in incident handling and post-incident reviews; help drive down MTTR and increase reliability.\r\nContribute to a cohesive team culture—share context openly, mentor peers on tools and troubleshooting approaches, and continuously refine support workflows.\r\nRequirements\r\n3+ years of experience working in Technical Support/Solution topics for a SaaS or platform product, owning complex investigations and escalations.\r\nAPI familiarity: comfortable using Postman to send requests, read responses, and follow simple auth patterns (API keys/Bearer tokens).\r\nAnalytical troubleshooting: reproduce issues, capture logs/screens, write clear repro steps and expected vs. actual behavior.\r\nIntro-level monitoring/logs: can read dashboards such as Grafana/Datadog and search logs with keywords.\r\nStrong interest and experience with \"vibe coding\" – side projects or small experiments you can show.\r\nHands-on experience inspecting network requests and spotting errors in the console.\r\nDemonstrated ownership in fast-paced, ambiguous environments – able to drive initiatives to completion even when plans are evolving.\r\nAdvantage – Familiarity with SQL.\r\nAdvantage – Familiarity with mobile apps release process.\r\nThis role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.\r\nThis position is a hybrid role and candidates should be prepared to come to our office in Cedar Rapids at least 3 days per week.\r\nJ-18808-Ljbffr","datePosted":"2026-04-12T19:46:16.950Z","dateModified":"2026-04-12T19:46:16.950Z","hiringOrganization":{"@type":"Organization","name":"Base44","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cedar Rapids","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b087644ed6b0cfea6e96822b"},"url":"https://jobsearcher.com/jobs/b087644ed6b0cfea6e96822b"}}