{"schemaVersion":"jobsearcher.job.v1","id":"b00a3834cf605f27ef333717","url":"https://jobsearcher.com/jobs/b00a3834cf605f27ef333717","canonicalUrl":"https://jobsearcher.com/jobs/b00a3834cf605f27ef333717","title":"Client Operations Lead","description":"We appreciate your interest in employment with Barry’s Bootcamp! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (People@barrys.com).\n\nBarry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high‑intensity, one‑hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.\n\nPlease be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.\n\nAbout the Role\nThe Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in‑studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.\n\nWhat You’ll Do\n\nServe as studio leader in absence of GM/AGM/COS\n\nAssess customer needs, maintain quality standards for services, and evaluate customer satisfaction\n\nSupport the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service\n\nBe an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand\n\nServe as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies\n\nDevelop constructive and cooperative working relationships with clients/staff, and maintain them over time\n\nAssist clients, building individual connections, and providing direction with any questions or concerns\n\nCommunicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e‑mail, text, or in person in a timely and efficient manner\n\nDeliver first class client experience or hospitality at all times\n\nGreet, assist and check in customers\n\nRespond to customer questions at the studio, per phone and email\n\nHandle studio membership database, register new clients, receive membership payments and maintain client base\n\nSupport marketing initiatives including client data capture and accuracy, communication on events and campaigns\n\nMotivate team and build positive morale in order to drive results through accountability and celebrating successes\n\nProvides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.\n\nDeliver operational excellence in all studio processes\n\nEnsure a clean and welcoming atmosphere at all times\n\nGuide clients with regards to the latest studio promotions, membership discounts and/or special events\n\nDeliver quality shakes and customer service in the Fuel Bar\n\nHandle pre‑orders and orders on the spot\n\nCustom to each customer’s needs\n\nMaintain product knowledge for all studio retail operations\n\nParticipate in all relevant training and development programs and meetings as directed by Operations leaders\n\nHave flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements\n\nFacility Maintenance\n\nSupport in Preparing studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors\n\nSupport in cleaning and maintaining of locker rooms to brand standard as directed\n\nSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas\n\nSupport in Laundry services, including collecting, washing, and folding towels\n\nSupport daily and weekly cleaning and maintenance checklists\n\nCompany Culture Responsibilities\n\nWork to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.\n\nRepresent the Barry’s brand within the studio and throughout the PA fitness community.\n\nAssist in participating in and enhancing the community with your studio and regional teams.\n\nCustomer Service\n\nEnsure all existing and new clients are provided with the highest level of hospitality\n\nMaintain client database and utilize information to increase client contact\n\nSupport and attend social functions within the community to generate new business, invite current and prospective clients to in‑studio events, and reach out through curated clienteling tools\n\nQualifications\n\nStrong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.\n\nAvailability to work 4 to 5 shifts, one being a weekend day\n\nFriendly, outgoing personality and enjoy social interaction\n\nExhibits enthusiasm for the studio and for the job\n\nMust be a patient, courteous listener, able to show empathy\n\nResponding to clients request with a can‑do attitude\n\nCooperative manner with a focus on team culture.\n\nAbility to prioritize and work within a fast‑paced environment\n\nHave an eye for detail and care for the studio’s appearance and cleanliness\n\nWork as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness\n\nMaintain a professional appearance and behavior\n\nCandidates must be at least 18 years or older to apply\n\n#J-18808-Ljbffr","company":"Barrys","rawCompany":"barrys","city":"Pasadena","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-06-20T04:44:08.733Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"39-9031.00","title":"Exercise Trainers and Group Fitness Instructors","slug":"exercise-trainers-and-group-fitness-instructors"}],"industries":[{"code":"713940","title":"Fitness and Recreational Sports Centers","slug":"fitness-and-recreational-sports-centers"},{"code":"611620","title":"Sports and Recreation Instruction","slug":"sports-and-recreation-instruction"},{"code":"812199","title":"Other Personal Care Services","slug":"other-personal-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Operations Lead","description":"We appreciate your interest in employment with Barry’s Bootcamp! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (People@barrys.com).\n\nBarry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high‑intensity, one‑hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.\n\nPlease be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.\n\nAbout the Role\nThe Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in‑studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.\n\nWhat You’ll Do\n\nServe as studio leader in absence of GM/AGM/COS\n\nAssess customer needs, maintain quality standards for services, and evaluate customer satisfaction\n\nSupport the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service\n\nBe an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand\n\nServe as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies\n\nDevelop constructive and cooperative working relationships with clients/staff, and maintain them over time\n\nAssist clients, building individual connections, and providing direction with any questions or concerns\n\nCommunicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e‑mail, text, or in person in a timely and efficient manner\n\nDeliver first class client experience or hospitality at all times\n\nGreet, assist and check in customers\n\nRespond to customer questions at the studio, per phone and email\n\nHandle studio membership database, register new clients, receive membership payments and maintain client base\n\nSupport marketing initiatives including client data capture and accuracy, communication on events and campaigns\n\nMotivate team and build positive morale in order to drive results through accountability and celebrating successes\n\nProvides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.\n\nDeliver operational excellence in all studio processes\n\nEnsure a clean and welcoming atmosphere at all times\n\nGuide clients with regards to the latest studio promotions, membership discounts and/or special events\n\nDeliver quality shakes and customer service in the Fuel Bar\n\nHandle pre‑orders and orders on the spot\n\nCustom to each customer’s needs\n\nMaintain product knowledge for all studio retail operations\n\nParticipate in all relevant training and development programs and meetings as directed by Operations leaders\n\nHave flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements\n\nFacility Maintenance\n\nSupport in Preparing studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors\n\nSupport in cleaning and maintaining of locker rooms to brand standard as directed\n\nSupport in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas\n\nSupport in Laundry services, including collecting, washing, and folding towels\n\nSupport daily and weekly cleaning and maintenance checklists\n\nCompany Culture Responsibilities\n\nWork to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.\n\nRepresent the Barry’s brand within the studio and throughout the PA fitness community.\n\nAssist in participating in and enhancing the community with your studio and regional teams.\n\nCustomer Service\n\nEnsure all existing and new clients are provided with the highest level of hospitality\n\nMaintain client database and utilize information to increase client contact\n\nSupport and attend social functions within the community to generate new business, invite current and prospective clients to in‑studio events, and reach out through curated clienteling tools\n\nQualifications\n\nStrong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.\n\nAvailability to work 4 to 5 shifts, one being a weekend day\n\nFriendly, outgoing personality and enjoy social interaction\n\nExhibits enthusiasm for the studio and for the job\n\nMust be a patient, courteous listener, able to show empathy\n\nResponding to clients request with a can‑do attitude\n\nCooperative manner with a focus on team culture.\n\nAbility to prioritize and work within a fast‑paced environment\n\nHave an eye for detail and care for the studio’s appearance and cleanliness\n\nWork as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness\n\nMaintain a professional appearance and behavior\n\nCandidates must be at least 18 years or older to apply\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T04:44:08.733Z","dateModified":"2026-06-20T04:44:08.733Z","hiringOrganization":{"@type":"Organization","name":"Barrys","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasadena","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"b00a3834cf605f27ef333717"},"url":"https://jobsearcher.com/jobs/b00a3834cf605f27ef333717"}}